Interactive Hotspot not working after production

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Hi all!

I know there is a lot of Topic about that type of problem but I couldn't solve it...I produced a Video with Smart Player and inserted a hotspot in it for testing purpose. In Camtasia the hotspot was alright and I can jump to a specific marker but when watching the Video e.g. in Firefox (I clicked on the .html  file to run it) or uploading it directly to Screencast.com there is no hotspot function at all. Just the Symbol where I put the hotspot but no functionality.

Can anyone of you advise me to solve this Problem?
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stefan.hackel

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Posted 2 weeks ago

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kayakman, Champion

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what version on Camtasia?

have you tried watching in Chrome or IE?

does the video stop at the hotspot?
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stefan.hackel

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Thanks for the quick Response!


I downloaded the latest Version of camtasia 7 days ago. In Chrome or in IE the Player doesn't run, just the loading Icon Shows up...and there is no stop at the hotspot Position but I activated it in camtasia before the production.
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kayakman, Champion

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can you post a screenshot of you project on timeline, at ctl-shift-7 max zoom out, showing all tracks?  please point out the hotspot; or, do a short screencast, host on screencast.com, describing the project?

do you have markers in project?  did you produce with multiple files from markers?

I have seen the issue you describe when I do multi files and try to play locally, or off screencast.com [multi files not supported on sc.com]
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stefan.hackel

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Here is the screenshot. I hope it helps to solve the Problem. I clicked on the hotspot so you can see the Settings on the right. I guess I just produce from one file at least I can't remember that I clicked on something that would have done a different production.



(Edited)
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kayakman, Champion

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my test project was built out just like your image example; the hotspot worked OK when played locally in Chrome, and when viewed off screencast.com

I'll provide more details shortly
(Edited)
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kayakman, Champion

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Description Of Test Project With Go-To-Marker Hotspot 2018-11-26
https://www.screencast.com/t/LaEqXS07Cqh

Test Project On Screencast.com
https://www.screencast.com/t/eJxxrVJM

if you edit and produce this way, and still have problem, suggest you contact free tech support
(Edited)
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stefan.hackel

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Thank you for your work and Response! I produced it the same way you did and viewed the result in Firefox but nothing happened  again...

When I double click on the Player.html there is a little popup which says that because of security Settings some characteristics in the Video won't be available but should be if I upload it somewhere. I guess this shouldn't be the error why it won't work at all because on screencast the results are the same.

Can you provide me maybe your player.html file for testing purpose? Maybe the described popup window has something to do with it.
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kayakman, Champion

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at this point, I suggest you contact free tech support; sounds like there may be a browser security setting that is blocking your interactive content

I don't use Firefox; and be advised that launching [local play] using the xxxplayer.html in Edge also will never work, but using the xxx.html should always work; Chrome should also work, with both .html files

do you have the video up on screencast.com? if so, can you share a link?  I'd like to see if it plays for me off screencast.com
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stefan.hackel

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Here is a Video where I Show you how I did the production with the hotspot. Maybe you find a mistake or something. I did an extra hotspot on top of the Video but it won't work for me: http://www.screencast.com/t/wVKRVN4a4LD

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Dubie

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@stefan.hackel

Are you running a anti-virus program?

If so try disabling it temporarily and see if things work.

Another thing to maybe try as a test is to apply the hotspot a different way.

Instead of using the Interactive Hotspot in the Visual Effects, try adding a hotspot from the Annotations.



Drop it on top of the callout and make your settings.



You can than "Group" the hotspot and the callout .

Just throwing some ideas at the wall here.

:)
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stefan.hackel

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I have a antivirus Programm on my Computer but don't have the permission to deactivate it. I uploaded your idea on screencast too but it doesn't gave the success :(
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kayakman, Champion

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thanks for your video

I noted 2 possible issues ...

your quality setting at 20% seems way too low; try setting quality to 60%

also, where are you saving the produced files to?  the path in the wizard did not look like a local system file path?
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kayakman, Champion

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the Camtasia free 30 day demo version is the same as the paid version, except that productions get a watermark

I think you have a browser security issue; you should try playing your video, hosted on screencast.com, from another PC, perhaps from a different location?

you should also make a short test project; add a few markers [for a TOC], a hotspot, few captions, and a simple quiz; produce using the share to screencast.com tool; view it off someone else's PC

do the interactive items all work
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stefan.hackel

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Will try it at home and hope it does everything fine. If the result is the same I will ask the tech Support but so far thanks for the great help.
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stefan.hackel

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Could not tested it yet but found this on the camtasia site:
14 November, 2018: Camtasia (Windows) 2018.0.7
  • Fixed a crash on startup that could occur for users that had previously entered Video Info metadata in the production wizard.
  • Fixed a problem that could prevent captions and/or hotspots from working properly in Smart Player productions
The last Point sounds interesting...
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kayakman, Champion

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you earlier stated that you downloaded the latest version 7 days ago?

if so, you should already be using 2018.0.7.

look at help/about menu to see what you're using
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stefan.hackel

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I have the Version 2018.0.6 maybe downloaded it earlier. WIll test it later today and see if it works like expected.

Edit: With Version 2018.0.7 it's all fine when trying it at home. Will try it with the 2018.0.6 Version and see what happens but it's either this or the Network Setup in my workplace. Thanks for all the help!
(Edited)