intl.dll is missing

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  • Updated 11 months ago
Received a Snagit32.exe error that says, "The program can't start because intl.dll is missing from your computer. Try reinstalling the program to fix this problem." I tried reinstalling Snagit 13, restarted by Windows 7 Pro 64-bit PC, and receive the same error. At one point in my journey, it asked if I wanted to repair Snagit. I chose that option, it said it was successful, but still won't open. I have tried Microsoft's site to no avail. Any suggestions?
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lynn.nichols

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Posted 11 months ago

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Paul

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If you Google the file name there are several sites where you can download the file for your version of Windows but you might want to raise a support ticket first
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lynn.nichols

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Thanks for your response, Paul. I did that prior to posting, but my company blocked those sites (possibly being suspect on being a legitimate download perhaps). Just got news that my company purchased SnagIt 2018 so I'm hoping this will resolve my issue. I'll post again if this upgrade to the latest version did the trick.
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lynn.nichols

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I just installed Snagit 2018 and that fixed my issue! Yay!
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Rick Grunwald

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For the record: Snagit uninstaller has some serious problem and the tech support people are aware of it. You can uninstall with something like Revo that tracked the install, Delete any left overs, clip everything out of the registry and it will still offer to repair or uninstall NEITHER of which work

If it doesn't come out cleanly right away, you need tech support. I uninstalled 3 times with tech support on the phone before I got 2018 out so I could reinstall it
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lynn.nichols

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Thanks for sharing, Rick. Glad that installing 2018 solved our issues. Fingers crossed that I have no more issues with missing files!
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Rick Grunwald

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IF you have to uninstall / Reinstall because you inadvertently did something moronic like I did, it may come right out of there or it may not and if not, go with support early on as there are known issues with the (un)installer

I am only adding this so anyone with the issue will find it during a search. I hope that Techsmith has moved this towards the front burner and at least make a cleanup utility while they figure it out
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lynn.nichols

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Agree. Thanks for mentioning for others.
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Rick Stone

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Raises hand and points to the closet full of T-Shirts awarded for moronic actions. ;)

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Rick Grunwald

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That is MY tshirt!!!