Please vote for this idea if you do not want to receive the spam mails that we all get in the name of TechSmith via the getsatisfaction user forum platform.
By voting for this idea, you are formally requesting TechcSmith to stop sending spam mail that originates from bogus users and may contain malicious content.
The user forum platform TechSmith uses is NOT responsible for the spam, because other companies such as Adobe use it without propagating bogus posts. The issue is TechSmith's failure to implement adequate internal controls despite repeated requests from customers. A simple solution has been suggested to them several times but they have failed to implement it or any other adequate control
Like any other email, spam email has to travel through several servers. Anyone of those servers could be either blocking or allowing. The message is that the receiving ISP may be doing a crummy job with regard to spam or that your individual account might be likewise.
A spam email will be ignored 99.999% of the time, but there's that 0.001% chance that someone might be genuinely interested in a genuine product, and click to see if it's what they think it is.
However, the stuff that has been posted on here has always been of the kind that nobody would ever be interested in, and it is stupid to target this audience anyway, because we're all here for a specific reason, are never going to have the slightest chance of being interested, unless it's a video-related physical product, and they know that the post will be removed within hours, so I just don't get why they even bother, or why anyone would pay them to do it.
As for the irritation factor, it is relatively minor, the posts are relatively few, are removed pretty quickly, and I don't believe that TechSmith should have to police it in the manner suggested, when they are a target, not the source. It is the source - GetSatisfaction - that should be instructed to block the posts, and tighten up their own security. TechSmith could help by piling the pressure on them to do it, and reporting them to the regulator if they don't comply.
I don't personally want to have to wait ages for posts to be moderated. It happens on a lot of forums now, as has been said, but what was not said is that it is really annoying - far more so than a few spam posts a month. Just because people have become accustomed to it, doesn't mean they like it. I've never yet met anyone who likes it, and we only accept it because the forums give us no choice. Sledgehammers to crack nuts springs to mind. I therefore applaud TechSmith for not imposing this restriction on our forum, and instead I simply ask them to apply pressure on GetSatisfaction, and report them if they don't comply.
When TechSmith is deleting Spam at 8AM EST or so.
SPAM that appeared at 2AM EST. It doesn’t matter if Paul reports it/them at 4AM EST. Or if someone else reports it at 6AM EST.
The Spam would have showed up in Australia at 9,10 or 11PM local time. Depending on where in Australia you’re located.
Everyone east of TechSmith including those up late beyond Australia, like 2 time zones further, New Zealand. So I’m talking about the majority of the planet. Is subject to this Spam.
Or anyone else anywhere, that happens to be awake. Sees it as well.
Perhaps if you’re sleeping in California or Alaska, and wake up after TechSmith mops up the mess. Then being oblivious to what’s happening overnight. Is understandable.
Once again, I’m a member of several forums. This is the only one afflicted with chronic problems. The only one that ever manages to send errant e-mails and spam to me. Proactive solutions don’t exist. If they did, this topic wouldn’t need to.
While joining the Photoshop Elements community on Get Satisfaction before I could join I had to agree to some terms AND then i got this verification window that I had to get a code sent to my email to continue to signup/in.
Question to Techsmith.
Why don't you implement this for this community?
The spam would be slashed considerable if not even stopped for the most part.
I believe 4 weeks is sufficient time to formulate a response so I am giving you notice, TechSmith that if you have not provided a response by 4th August 2019, or the response does not effectively address the key issues, I shall start the formal process of notifying the US regulatory authorities of your failure to comply with the CAN-SPAM Act of 2003
We've all opted in to email from this forum and you can opt out at any time.
Plus from a legal standing, get satisfaction servers send the email so you'd need to file the claim against them not techsmith.
I 100% agree that it's annoying to the regular users of this forum that Spam posts get created, and then legitimate notification emails that you've subscribed to get sent out as a result of those posts.
But I don't think this qualifies as spam, you can unsubscribe right now, and the 'spam' will 100% stop for you.
What is unfortunate about the situation is that ultimately a few good people who answer a lot of questions will get frustrated and unsubscribe and the community participation on the forum will drop. When that happens in big enough numbers, Techsmith users end up suffering as they can't get questions answered on the forums as quickly or at all.
While people and companies generally don't respond well to threats, In my experience the people who complain the most are often the ones who care very deeply about a subject and I suspect you care very deeply about Techsmith, it's products and helping fellow techsmith users. I hope Techsmith will see your request not as a threat, but as a sign of someone who cares deeply enough to raise an issue that is impacting them and others and ultimately will have a negative impact on techsmith if not addressed.
But when you provide a platform that's a vehicle for spam and don't take action to stop it, you're liable. Adobe uses the same platform and has it set up so that I get zero spam. I didn't sign up to be spammed and I simply require them to stop it.
I care enough that I help report the spam. I care enough to suggest a solution (moderate new users). I care enough to volunteer to moderate users. I just want TechSmith to display the same level of care. But we have been asking long and loud and the silence is deafening.
Thank you for participating in these forums. The help and insights you provide are valuable to both TechSmith's customers and to TechSmith itself.
Regarding the complaints that you have for receiving marketing emails:
TechSmith is concerned and frustrated by these individuals that are posting non-relevant comments. We take data privacy and security and your data rights seriously. Please note that TechSmith does not sell your email addresses to 3rd parties nor do we scrape emails or other information from these forums. We try to treat your information with respect.
For this community specifically, TechSmith does minimal pre-moderation of the postings since the tool we are using does not allow for any better moderation. TechSmith uses this approach so that TechSmith and the community members can get and/or contribute unvarnished feedback, input, and insights. Unfortunately, with this openness, individuals are abusing the system to post ads and other non-relevant comments on the board. This results in non-relevant emails being received by you, our active, valuable contributors.
What TechSmith is doing:
· TechSmith requires verification for new users to the forum. This can be a Captcha and/or email verification.
· We moderate the content after a post. This is a limit to the system that we are using for the community. Unfortunately, the system does not allow for a pre-post moderating. Since we can't moderate prior to posting, we also can not moderate a new users first post as suggested. Since TechSmith values the Community’s presence, we don’t want to lose the voice of the community by putting in more barriers that slows the exchange of the members.
· TechSmith continuously closes commenting on old threads. The intent is to reduce the places a person can put in a non-relevant post.
· TechSmith has reviewed the areas driving the most non-relevant postings vs. the quantity of the relevant posts. Based on this review, we are testing turning off commenting to certain topics to see if that reduces the non-relevant emails. We don't want to cut off relevant comments so we will be treading lightly.
TechSmith understands that these are band-aids. However, based on the current platform, this is the best we can do without having to stop all commenting. As part of this exercise, I reviewed each recommendations/approach included in this thread with the technical team, challenging them if something could be implemented and if not, why not. The items above are the outcome. We will continue to discuss other options and approaches to see if there are other ways to handle this problem that we haven't considered.
You, as the users, are able to opt out of receiving emails. This video: https://www.screencast.com/t/5PDIfkim3K shows how to make the changes. This creates a different burden for you since you will need to check back on topics instead of changes being pushed to you. This is not an ideal situation for you. However, it will reduce the unwanted emails if the steps TechSmith has taken above do not do enough for you.TechSmith expects to implement better solutions and tools in the future to allow us to more effectively moderate these communities. We do not have a timeline we can commit to at this time as we are evaluating the options and timing that is required to make a move.
Thanks again for your contributions.
The only reason I ask is I got curious about your comment and realized the Adobe forums I visit don’t look anything like a TechSmith/GetSat forum. Turns out, I’ve never become a member or visited the GetSat Adobe forums.
I’ve never received any Spam from the Adobe sponsored forums as I have posted about on several occasions. I believe they host it themselves as you sign in with your Adobe membership account. I have “Zero” experience with the getsatisfaction websites and didn’t even realize they exist. So all my comments regarding receiving no Spam from Adobe over the years has nothing to do with this “Odd to me” spin off of Adobe forums.
The “I’ll call official” Adobe forums. Have a forum for all the topics/programs listed in my image above.
It was dubis post about joining the GetSat Elements forum that got me to thinking “What the H*** is that?”
In researching I visited the GetSat website. Adobe isn’t even listed as a customer? https://getsatisfaction.com/corp/customers/
So I looked up the ones listed. There’s 16 shown. Only 2 had a link on their website, aside from TechSmith. That took you to an actual GetSat forum. They had blogs, switched to another provider, or host their own forums now. Unless they have a hard to discover community like Adobe.
Under this Adobe forum a member asked...... Which forum should I post to? (Feedback vs Forums) https://forums.adobe.com/thread/2082581
That’s how I found the GetSat forums. Otherwise, I’d still be confused. So apparently the GetSat forum is considered a "Feedback" forum and not for general use.
Whew! It took a lot of browser tabs to nail this down and put things into perspective “For Me”
I darn sure won’t be joining the GetSat Photoshop forums. Apparently, the only Adobe related forums are in the Photoshop family.
There’s some incredibly talented people that respond to the membership Adobe forums. That’s the place to go for Adobe answers. In my opinion.
I tried feedback.premierpro.com
And got this message.
Feedback.AfterEffects.com led me nowhere and I quit trying after that.
So I’m pretty sure there’s only this fringe group of Adobe
forums through GetSat.
There advertised customers seem to be mostly
Non-Customers these days?Here’s one I found listed proving they moved on.I could post other examples, but I have more important things to move on to.
In closing, if all these years of answered and
asked questions in TechSmith’s GetSat forums are lost by switching to another
I don’t think the issue is bad enough to warrant switching to another provider. Not yet anyway, I’ve seen improvements over the last couple of weeks. At least as far as I know, as there’s been far less Spam.
Now I have stop procrastinating and do whats ahead of me }:>)
I decided to take some time out and decide how to proceed.
Having done so, it seems to me that the way forward is quite clear:
1. US companies have a markedly different attitude to privacy and spam than European ones, due to the different regulatory environment
2. So I ask myself what benefit do I get from a situation where my sensitivity to the latter is constantly aggravated.
3. The simple answer is, very little. I used Snagit for 15 years without ever visiting the forums. I have only been active the last couple.
4. My role here has mainly been supportive. 1636 posts with 1217 likes = 74% positive (sort of) which is pretty darn good by comparison to others, and nearly all of that has been in helping others with issues, suggesting workarounds and posting ideas, a fair few of which have made it into roundups
5. Spam can be fixed. The issue is a lack of will, not a lack of capability because, yes Joe, I DO belong to Adobe's getsatisfaction forums and NO, I don't get any spam from there.
So I'm outa here. Someone else can take over the unappreciated (by TechSmith) task of doing their job for them by doing the early morning Spam reporting shift.
Maybe I will continue to use SnagIt, maybe not but as its position as market leader is being allowed to wither on the vine, perhaps there will come a time when it makes sense to switch. For now it does the job.
Cheers everyone, and in the words of Douglas Adams, "So long, and thanks for all the fish."
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