Ipad pro screen recording is not saved

  • 2
  • Problem
  • Updated 2 years ago
I am trying to record Ipad pro screen on mac Sierra (10.12.6) using Camtasia 3.
When I finish recording, Camtasia freezes/crashes every time and file is not saved. 
Photo of Chayan Vinayak

Chayan Vinayak

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Posted 2 years ago

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Paul Middlin, Employee

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Well that's certainly not normal. Can I suggest opening a support ticket so they can have a look at your crash logs?
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Leif, Employee

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Will you try recording without recording your microphone (just your iPad Pro and perhaps the system audio - which is all the sound from the device - do not record your microphone at the same time)?  It is a known issue that recording the ios device and a microphone on your mac can hang when stopping recording.