Is not finding the document

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  • Problem
  • Updated 7 months ago
I am taking a Screenshot and is giving me an error The document name cant be opened, I am in a iMac, downloaded snagit2020 and have Version Mac OS Catalina 10.15.1 can someone help me?
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RJ Leadership

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Posted 7 months ago

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SactoBob

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Clarification needed...  Is the error message actually saying "The document name can't be opened" or, if not, what is it actually saying?  Second, what were you trying to do when you encountered the message?
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Luke Griffioen, Employee

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Hi,

Sorry about this! I'm not sure what's going on, but if you open a ticket with our Tech Support team, they can help you figure out what the issue is.
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hbouk

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This just started happening for me too.  The message is "The Document XXXXXX could not be opened"
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Luke Griffioen, Employee

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This might be a permissions problem in Catalina, i would get in touch with our Tech Support.
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hbouk

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Already have opened a case. I checked the permissions and everything looks good but Snagit 2020 is now completely broken. It can’t view new captures or old ones.
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Luke Griffioen, Employee

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Have you tried rebooting your computer? I saw this the other day, but it affected every app i have and a reboot fixed it. Changing my system language seemed to trigger it.
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hbouk

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The reboot did the trick. For me the only application affected was Snagit 2020.