I have a customer that want a instructional video for their software. The problem is I either can't get a copy of their software to place on my computer OR I can get a copy but it needs to be connected to a device that can only be connected to their computer ... The way I handled this is I had to download a 6-month trial of Snagit and I was then able to capture it. I was wondering how do you experts handle a situation like this ... if there is a better method of doing this? The big benefit is that I don't have to load their software on to my computer perhaps with compatibility (OS or otherwise).