Is anyone else receiving 2 emails for every post lately?

  • 1
  • Problem
  • Updated 6 years ago
I think it started yesterday, but recently I've been receiving 2 emails for every post.  Does anyone know why?
Thanks.
Photo of GregB

GregB

  • 161 Posts
  • 7 Reply Likes

Posted 6 years ago

  • 1
Photo of Rick Stone

Rick Stone

  • 6630 Posts
  • 3190 Reply Likes
Hi Greg

I noticed this too!

I was just looking at my emails and noticed that for this particular message I received THREE instead of two. One of the things I noticed is that you tagged this one with both Camtasia and with SnagIt. So that might explain why there's three.

After looking at a few others where things were duplicated, I note that one says this:
The category "Snagit (Windows)" has been added to the conversation "moving the copy tab".

While its duplicated counterpart says this:

Ralph Quinones just asked this question in TechSmith (Snagit (Windows)):
moving the copy tab

I'm guessing perhaps there were some changes on the GetSatisfaction side? On the up-side, I didn't see any mystery meat appear overnight. So maybe it's related?

Cheers... Rick :)


Photo of Rick Stone

Rick Stone

  • 6630 Posts
  • 3190 Reply Likes
Also noticed the way the forum page looks has changed too. When you scroll the page you now have a very large banner with the thread title.
Photo of Daniel Foster

Daniel Foster, Snagit strategy lead

  • 970 Posts
  • 233 Reply Likes
Thanks for reporting this; I let the support team at Get Satisfaction know about the issue.
Photo of Manny Carvalho

Manny Carvalho, Champion

  • 1175 Posts
  • 193 Reply Likes
Maybe this was a byproduct of them getting rid of those spammers.  It looks like it all stopped.  At least my mailbox is settled back to normal.
Photo of Daniel Foster

Daniel Foster, Snagit strategy lead

  • 970 Posts
  • 233 Reply Likes
Update from Get Satisfaction support team: "Thanks for letting us know. Our engineers are
investigating now. It seems to be occurring this morning in several
communities. We're sorry for any bother!" 
Photo of Fred Grover

Fred Grover, Champion

  • 2445 Posts
  • 386 Reply Likes
Thanks for the update Daniel. I am getting 2 emails every once in awhile. I have not however seen as much of the spam email as there once was. Only occasionally does that happen. Have a great day everyone.
Photo of GregB

GregB

  • 161 Posts
  • 7 Reply Likes
I think the 2 emails occur on NEW posts.  When there are UPDATES, it only sends one. (for me, anyway).

This conversation is no longer open for comments or replies.