Is there a version of Snag It that works in a Citrix environment?

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My company is getting ready to move to a Citrix environment, using Wyse terminals and doing away with hard drive, desktop PCs. I have used Snag It for as long as I can remember and have been told that this product is not compatible with working in Citrix. They offer MS Paint as a substitute, and unless Microsoft has done a major overhaul with Paint I don't think this app will work as a substitute for Snag It at all!

Can you please tell me if there is a Snag It product that works in a Citrix environment so I can continue using it??? I primarily use it to 'snag' screenshots of other applications to create images that can be inserted in business requirement documents (BRDs) or to create a quick step document to help people get through using a new application. While MS Paint may be able to put squares around the images, I don't think it has the capability to actually 'snag' the images. Help!
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cheltz706

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  • Sad, Confused and Frustrated

Posted 8 years ago

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Nick Herber, Technical Support & IT Manager

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Hello and good morning, thank you for contacting us today.

http://techsmith.custhelp.com/app/ans...

It may operate, but it is not officially supported on the Citrix platform, so there may be limitations in functionality. In instances where Snagit's image capture works, it will only capture the screen of applications running in the Citrix client window. When SnagIt is running in the Citrix session, it will not capture the screen area outside of the Citrix client window. Most commonly issues occur with the installation of the datastore, Snagit Printer and conflicts with system security.
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Dana Sievert

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What kind of SnagIt licensing is required for publishing through Citrix? We have the multi-users licenses (25 users).
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Shawn Nicholes

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Will Techsmith get to the point of 'officially supporting' Snagit on Citrix platform?
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Adam Baker

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Snagit 12 for Citrix Please

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