Bought SnagIt 2 months ago by via purchase department and at times SnagIt won't start unless I power off/on the laptop. There is a new version already and I need to pay for an upgrade. Call Tech Support and they don't support it because they only support 2019 even though mine is the latest version of 2018 (2018.2.2). I feel so ripped off. Normally software is supported or free upgrade at least within 6 months of purchase.