Issue when publishing videos on the web

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  • Updated 7 years ago
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Hi, I'm having a really strange problem and I am hoping it is just my lack of knowledge.

I have recorded and produced a series of videos which are being showcased on a software companies website. I have recorded, edited and produced in 1280 x 1024 as this is the resolution of my monitor / shows the software reasonably well.

Producing the files as MP4 in the highest quality possible and then when played through VLC / Windows Media Player on any sized monitor, the videos look great. A tiny bit of quality is lost on larger screens, but not too bad.

However, when this video is uploaded to either youtube or our website, the quality drops dramatically and the whole thing goes blury.

I have been trying everything I can think of to resolve this, but am getting absolutely nowhere.

Please help!
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Ben Chandler

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  • frustrated

Posted 7 years ago

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Ben Chandler

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Have just tried sharing directly to YouTube and you can barely even see what is happening in the video! And yet if I produce to MP4 and watch on my computer it looks amazing.

Can someone please explain this?!!!
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Josh Holnagel, Employee

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Hi Ben,

I am wondering if you are viewing the 360p version of the YouTube video. By default, this is the version that YouTube will play - unless viewers make the switch to the high-res version.

Check here:



You should see different versions, like this:



Please keep in mind that you will NOT see all versions immediately. YouTube renders them one at a time. Sometimes it takes a while for all to show up.

Let me know if this was indeed the solution.

-Josh
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Josh Holnagel, Employee

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Also, a link to the video (if possible) will help.

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