How can I retrieve a video capture after Snagit 11 crashed?

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  • Updated 5 months ago
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  • (Edited)
Snagit crashed during the process of finalizing video. Is there a way that I can re-finalize or restore the video I captured? I lost hours of work and I couldn't find it anywhere now.
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Jack Fong

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  • sad and confused

Posted 5 years ago

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Adam Marks, Software Developer

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Hello Jack,

I'm very sorry to hear that this happened.  Here are a couple of places that you could look to see if there are any leftover files from your video :

%appdata%\..\Local\TechSmith\SnagIt\DataStore
%appdata%\..\Local\Temp

Sort the files by timestamp and look at the latest large files.

If you are somewhat sure that you have a file that might be your video there are utilities out there that can recover MP4 video.  

One that I have used successfully before is called ffmpeg.

Thanks,
Adam Marks
Developer, TechSmith



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Praneeth Kumar

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hello adam
thanks for your help. it worked
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Octavian Oprea

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Hello Kumar, coul you tell me please where you found an caputre after Snagit were crashed ?
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Jalapathi Rao B

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Thanks alot Marks... It worked for me and you saved my huge time.
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Glenn

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This reply was created from a merged topic originally titled
How do I compile video when compile incomplete due to system crash?.


Every so often, my computer crashes while snagit 11.1 is in the middle of compiling a video. Obviously, the file still exists somewhere on my computer, and I should be able to have Snagit resume compiling it rather than losing the capture after I've rebooted the computer.  I can't seem to find any instructions on how to locate the raw captured file though, or any information on how to get the Snagit Editor to compile a video from the raw video file.  

Where is the raw video file located, and how do I tell the Snagit Editor to proceed to compile it into a usable video format...?

Thx... .  
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Gautam Gunda

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Hi there,

My Snagit got crashed due to disconnect of mic and reconnecting. I found my file under %appdata%\..\Local\Temp with the name _snagtmp.mp4 but am not able to play it. Could you provide how to fix it?

Tjanks..
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Glenn M. Eades

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There is only one way that I know of to salvage files that have not been properly closed by the applcation, and that is to convert them.  You can even convert them to the same format as long as something is changed, like the framerate.  By doing this, the new file is given new header and tail files, and once completed, the video will then play.  I have done this a number of times over the years, and as far as I'm aware, is the only way to repair broken, incomplete, or improperly closed video files.  Give it a try and let us know how it works for you.... ;-)
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Carlyn-Sue Crouch

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This happened to me too. When Snagit froze during the video capture I was able to press the shortcut key to end the video: 

Shift + F10

and was relieved to be able to continue to save the video.

this is usseful to try, but sometimes it didnt stop snagit from freezing.
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Flow-Like-Water

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I keep losing 8 hour recordings. Can't deal with Snagit anymore.
Every time I try to save the video, 5 to 24 seconds of it gets saved and the rest is nowhere to be found. Really pisses me off.
(Edited)
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Rick Stone

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As we normally consider SnagIt for "down and dirty" screencasts, I'm not surprised in the least to hear it would crash after recording for 8 hours straight. 

I might consider that it's akin to trying to load 8 tons of material into the bed of a light pickup truck and wondering why the axles break. ;)
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Flow-Like-Water

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I wasn't aware that it was meant for smaller videos. Does Camtasia crash like this as well? I'm not looking to edit, just record my screen.
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Glenn

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@Flow-Like-Water - I've found Snagit to be able to record and save videos considerably longer than 8 hours on occasion when I've gotten distracted by other matters and forgotten about the recording.  I've recorded up to at least 14 hours with no problem, and simply edited the file after it was saved using video editing software, so Snagit is certainly capable of recording and saving files longer than 8 hours. . 

I've also had Snagit become corrupted and unable to save files that were not even an hour or two long in the past.  When this has occurred, I've simply used a program such as Revo Uninstaller, Absolute Uninstaller, Perfect Uninstaller, or IObit Uninstaller (my current favorite) to COMPLETELY REMOVE  every trace of Snagit from the system, then rebooted to ensure nothing was remaining in memory or any dll's needed to be released, and then did a fresh install.  Without fail this has ALWAYS restored Snagit back to it's full functionality and reliability, including the ability to save files of 8 hours or longer.

You may want to consider trying this yourself if Snagit seems to have become unstable and less  reliable than it seemed to be in the past.  If it works, you get back your ability to record longer videos, if it doesn't you haven't lost anything other than a bit of time for the exercise.

I'm still running an older version of Snagit on both an XP machine and on a Windows 7 64-bit platform, and can record well in excess of 8 hours on either. I also have a Windows 10 machine that it works just fine for longer recordings on as well.  So far, I've only had to remove and reinstall it on the XP and Win 7 machines a couple of times over the course of I can't even tell you how many years, but if it ever starts misbehaving on the Win 10 machine, I'll do the same refresh procedure (which has proven to work even when the "repair" feature has not fixed problems the app was having) and have no doubt it will work just as well on that OS, as well.

Give it a try... you might be very pleased with the results... ;-)

All the best...! 
(Edited)
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Flow-Like-Water

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Thank you very much Glenn.
I really appreciate you taking up as much time as you did to give me such a detailed answer.
I'm using Snagit 13.1.5 on Windows 10 myself.
I too have had problems with smaller videos crashing and longer videos working just fine and have actually reinstalled as well in the past which seemed to have worked but wasn't sure.
I will try a reinstall as you stated first.
Thank you, I really appreciate it.