Issues with 8.2.0 ?

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  • Updated 7 years ago
Updated 2 of my 5 computers with Camtasia Studio 8.2.0. I use many computers to render segments from big projects all at a time. Suddenly the two computers with 8.2 are having problems with renders, crash a lot (about 5 times more) and are very laggy. I'm wondering if I should just revert to 8.1.2 because I don't plan on using the new features anytime soon. Or is this known, aka is there a fix coming?
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  • concerned

Posted 7 years ago

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Photo of Dave O'Rourke

Dave O'Rourke, Senior Software Engineer

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Official Response
My apologies to anyone who has experienced problems with version 8.2.0.  Thank you to those who worked with our TechSupport staff to help us isolate the problem.  We did find an issue with 8.2.0 where memory was not being reclaimed correctly as the play head passed media files on the timeline.  This led to unusually high memory usage and instability in the 8.2.0 release.  We've fixed the issue and added automated tests to ensure this bug does not occur in future releases.

Today we released version 8.2.1 which contains a fix for the high memory use issue, which has been at the root of many problems that have been reported with 8.2.0.  This is a free update, and recommended for all users.  You can use the Help > Check for updates menu to get to the download.  After the download completes, close Camtasia Studio, then run the installer.  It will install the update, replacing your existing version and retaining all your settings.  You do not need to uninstall before running this update.

Again, my apologies to those of you who experienced problems with the 8.2.0 release.  Please continue to give us feedback, both positive and negative.  This helps us serve you better.