It is either an unsupported media type or required codecs are not found help help help

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"It is either an unsupported media type or required codecs are not found"

I'm having a very annoying problem. what, CAMTASIA Studio is not able to recognise its own file format?  

I never had any problems like this with version 8.1. 

Is there any solution for it? 

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Jorge Antonio Akhmatova Gorenko

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Posted 4 years ago

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Joe Morgan

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It looks like the ".camrec" file has an incorrect file extension.

Try renaming the " .camrec " and lose the two characters appearing at the end of the extension.

See if that corrects the problem.

If not you could contact Tech Support.

This is a Free Service. Submit a ticket at,

Or call, >>> 1.517.381.2300

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

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Joe, I'm pretty sure the trailing quote and period are added by Camtasia to display the error message dialog box. You can see this in MANY other posts ...
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Finally I figure it out, if you are using Camtasia recorder just save it as AVI and even it says that there is no sound as far as I see sound is there so...
Heh what a "workaround" :);)
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Maria De L A

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Hello there !

I had the same error message for my 8 last created .camrec files after my computer crashed.

After days of investigation and testing different things, I was able to successfully rescue 7 of those files !!!! 

This Is What I Did That Worked For Me:

1. Renamed the .camrec files as .avi files.

2. Followed the steps explained in this video to fix the .avi files for FREE:

3. If this also helped you please:

    1) Subscribe to that channel named Back To School

    2) Subscribe to my channel following this link:

4. I appreciate your support !