It is the LAW that you have an UNSUBSCRIBE on your EMAILS. THE LAW!

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  • Updated 2 years ago
It is the LAW that you have an UNSUBSCRIBE on your EMAILS. THE LAW!
I've been to getsatisfaction.com as you directed and unsubscribed from there but it did nothing.
You have fine products which you disgrace with this email system. Easiest thing now is to filter to trash whatever you send. Possibly not what you want from a paying customer.
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evan

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Posted 2 years ago

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Robert R., Online Community Admin

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Hello Evan;

Which emails are you referring to? Are you referring tot he notification emails that you receive when someone posts in our Forums? If so, there is an Unsubscribe button at the bottom of the email.

See:


Are you referring to a different email?

-Robert
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Mal Reynolds

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Actually, he's right about two things; there IS a law in most jurisdictions (most notably the US's CAN-SPAM Act of 2003, and GetSatisfaction (and one could argue by extension TechSmith) doesn't obey it with the Daily Update e-mails. (Though it does with individual notifications like the one that you've illustrated above.) Show me where the Unsubscribe link is here:

Not that I particularly want to unsubscribe to it - if I did I'd normally just go to my account - but there was a recent post from someone who was talking about getting vague, unspecified e-mails from "your website". I strongly suspect that that was a PEBCAK error but I was originally going to suggest that he use the Unsubscribe link on the e-mails. I then went to one to (a) illustrate and (b) be sure I knew what I was talking about and.... there. isn't. one.

I would rather strongly suggest that you have a word with GetSatisfaction about this as it would not be good to see Techsmith get an unearned trip to the woodshed over it.
(Edited)
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evan

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Been there through your so-called unsubscribe link, wandered around for 20 minutes at the link target, getsatisfaction.com. I should have said the law requires you to have a FUNCTIONAL unsubscribe button that requires at most one more click to unsubscribe. You have nothing of the sort and have wasted enough of my time. I now notice there is a video (A VIDEO!) that shows users how to unsubscribe. This is a joke. My filter now sends TS emails to trash. I'll check back in a year, say, to see what's changed. God forbid I would point my own customers to your website to recommend tools. I'd never hear the end of it, and rightly so.
(Edited)