Jing 2.6.73868 recording blank screen with audio + cursor on Mac OS X Yosemite 10.10.5 with updated freshly Flash

  • 27
  • Problem
  • Updated 4 years ago
  • In Progress
This is currently happening. Everything seems very up-to-date on my new Mac. Flash up to date, Jing up to date... This happens whether selecting a window vs dragging a window. Can't make it work. Restarted, all that jazz. 
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ian

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Posted 4 years ago

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Chas. E. Martin

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Doing exactly the same thing on mine. All the multiple cursors. Nothing but blank on the video except for those cursors. I'm using SnagIt - not Jing. Identical output though.
(Edited)
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Kerry Ng

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same here too!
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Heather Weaver

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Me too!
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Eduard Martinescu

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Same here
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Vinny Poliseno

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Ed I just noticed this today as well...thought I was going crazy.
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Lilibeth Brogna-Salas

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After updating to IOS 10.10.5, camtasia is just getting the mouse movement, but nothing on the screen.
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Dara Garvan

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We're having the same issue also.
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Robert R., Online Community Admin

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Hello everyone!

This is indeed a known issue and we have a support article posted regarding this topic that can be found at the following link:

https://support.techsmith.com/hc/en-us/articles/206808258

Once we have more information regarding this particular problem we will be sure to update the aforementioned article. In the meantime you may want to try downloading the fully functional free trial of Snagit (www.techsmith.com/snagit.html) and then using that while we look into the issue with Jing.

Thanks for your patience and understanding!
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Vinny Poliseno

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Just move over to Monosnap since Jing is making zero progress on this issue.
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sashique

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It would be nice to at least a progress update. I'll probably wait another week or so and then move on to Monosnap as well. 
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Jed Ashford

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Never heard of monosnap, checking it out. Sorry screencast peeps, if it doesnt work on my mac, cant continue paying you.
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Tina

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Why is everyone saying it's not working when others are updating and getting it to work?  Did you all try updating again?
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Jed Ashford

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Mine was a fresh download that day of screencast software, no update is available. Apparently our university moved to screen cast o matic, do not using this anymore
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Marc D'Entremont

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I'm using Jing and Yosemite 10.10.5 with a external monitors and a Intel HD Graphics 4000 1024 MB graphics card. I'm attempting to record a chrome browser window with chrome 44.0.2403.89 (64-bit)
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KathrynAlyson

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Having the same issue here - just updated to OSX 10.10.5 and just updated Snagit.
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Jay Cross

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Jing has just wasted an hour of my time producing the black screen covered with cursors error. Perhaps you should fess up and warn people not to use the software until you fix it. 
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Kara Stiles

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Wow, just had this happen to me. What a waste of time. I wish I'd been notified somehow before my presentation that the recording wasn't going to work. Guess I'll be re-presenting content to the wall whenever I find something that can record my screen. Anyone have any other recommendations on screen capture software I can use?
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Jay Cross

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If you're a Mac person, you can screencast with QuickTime. Same functionality as Jing.
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David Waters

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Can you post a link to download too?
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Dane Willis

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I don't understand how this can be unresolved after a month still. Looks like I'm moving from Jing (which I used to love) to Quicktime. 
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Eduard Martinescu

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I gave up waiting and switched to Monosnap and it works great!  https://monosnap.com/welcome
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trulsbi

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Same problem, - 10.10.5, latest version of comersial Snagit, - nothing exept mouse on video. Really frustrating, and screws up my work.... Roberts post just dont help me... Sorry. 
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Kevin Carmony

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GOT MINE WORKING...I had to pay to upgrade to the 3.3.4 version of Snagit, but once I did, the problem went away.  
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SisterGreene

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I didn't have the problem until I paid to upgrade a couple days ago. Argh!
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Gary Griffiths

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same issue. upgraded Flash player, now this. its been a week since the original post, any fix available? 
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KathrynAlyson

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Customer Support told me I would need to pay for the upgrade to version 3.3.4

I am considering this, along with other screencast options.  QuickTime has a screencast function, however it doesn't allow me to pause and restart.
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Luka Pitamic

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Friend told me that Camtasia works well on 10.10.5, but I cannot get Jing to get anything more than a black scree with mouse cursor.
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James Holden

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Camtasia does not work on 10.10.5, since upgrading I now only see the black screen and the mouse movements.
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Matt Pramschufer

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Same here. 
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WishListMaster

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I'm glad I found this thread.  This has set me back several hours.  Neither Jing nor Camtasia is working on my Mac with 10.10.5.  However Screenflow is working perfectly.  
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Stephen Wagner, Employee

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If you update to the latest version of Camtasia for Mac it will work.  The latest version is 2.10.3.
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James Holden

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It sure does!  Thanks.
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WishListMaster

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Stephen,

Thank you very much.  Problem solved.  Now I hope they update Jing.
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Kara Stiles

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I purchased camtasia through the app store. The fix for the app store version isn't available. But when I submitted a support ticket to techsmith, they gave me a software key and direct download link to the latest camtasia version once I showed them my app store purchase receipt.
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nickoftoday

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This reply was created from a merged topic originally titled Black screen instead of video.

http://screencast.com/t/dSEpCPiF0ORk

http://www.screencast.com/users/nickoftoday/folders/Jing/media/7da2287a-1b6b-4b6b-aba0-2de1d251a774

All my last videos are all black with cursor icons all over it. 
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Luke

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I've been dealing with this as well. If you are desperate for creating a screencast video, I recently learned about using QuickTime, which is built into your Mac. http://etc.usf.edu/techease/4all/getting-started/creating-screen-recordings-with-quicktime-player

It's helped me during this "bug" issue going on.
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Dean Rotherham

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Problem with the Quick time option is file size are HUGE! Or you have to lower the quality.
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Luke

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Yeah, they are large, but the Share option to upload to Youtube seems to work really well. Most of my videos I don't want published to the public, so after it's done uploading I go to my Youtube Video Manager and make the video "unlisted" that way I can share the link with anyone.  It's a couple extra steps, but it works until TechSmith can come up with a solution.

I suppose it really depends on how you are using it.  I only use it to explain how things work from a technical standpoint and to point out bugs to some of my developers.
(Edited)
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Ashley Schuurman

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I've been doing the same thing, but using DropBox to share with clients
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Dean Rotherham

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Still same problem my side :( - Very sad!
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Dean Rotherham

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Eeeek, so I just tried SnagIt - Am I missing something or is SnagIt way over board :( ... So much bloat that's not needed if you simply need to make screen captures for software bugging. I make 20+ a day and don't need to edit them .. simple record screen and talk. Anyhooo, just my 2 cents worth ;)
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LindsayVarney

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This reply was created from a merged topic originally titled Jing video recording not working.

When I record a video I just get a black screen with my mouse moving around but not the content I recorded
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Deepak Suthar

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Same here, looking forward to a fix!
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Matt Pramschufer

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I have given up on Jing and Techsmith.  Everyone should take a look at https://www.monosnap.com/ it's free, you can do much more and if you want to pay $4.99 you can integrate right with dropbox for link sharing.
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Luke

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Thanks Matt, that looks promising. I'll have to take a look.
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Dean Rotherham

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What a WINNER!!! Thank you Matt - Much Appreciated!
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Natanel Eisenberg

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THANK YOU!!!!!!!! Forget Jing, forget Camtasia, forget everything else on this page - go download Monosnap RIGHT NOW. Easily take screen grabs and screencast videos (full-screen or selected area), add any redline text/arrows/etc, save to computer, and upload to a free account on monsoonal.com to convert video to a shareable link. PERFECT. Thank you.
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andrewwaldrup

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Yeah, they've already solved the black screen issue for SnagIt v3 but they're not giving it to Jing or SnagIt v2 users. It's a shame, really. 

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