Jing 32 bit and Mac 64 bit incompatibility

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  • Question
  • Updated 2 months ago
  • Acknowledged
Hi TechSmith, I recently upgraded Mac OS High Sierra to 10.13.4 and Jing stopped working properly. Apple warns that Jing 32 bit isn't optimized to work properly. Are you aware of this problem with poor screenshot results?
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kevin.faurholt

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Posted 6 months ago

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jing

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Hello TechSmith, 
I also updated to Mac OS High Sierra to 10.13.4 and received that notification.
I however experience also slowdowns/freezes when you move the sun from one point to another. 

would be nice if you could fix this.
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Wendy Anderson

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I, too, have High Sierra and now anything I screenshot and then "copy" somewhere, the picture looks faded. I use Jing constantly and really need this to be fixed. Is this an incompatible issue or something else?
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felicity

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I am experiencing slowdowns/freezes and faded screenshots since updating my Mac. Like Wendy I using Jing constantly and need this addressed.
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Robert R., Online Community Admin

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Hi all!

Thank you all for your feedback on this new notification from Mac OS X; as Apple's OS will be moving towards a 64-bit architecture, so too will we be updating Jing to meet that compatibility requirement. Unfortunately there is no ETA on said release, however, this thread will be updated to let you know that the update is live (Jing should also prompt you that there is an update ready and waiting). Please note that the notification that you are receiving is simply a message stating that 32-bit applications are not optimized for 64-bit operating systems; it should not have an impact on the functionality of Jing. If you do experience issues, please be sure to open a support ticket here so our support team can look into the issue for you.

Feel free to reach out to me if you have any questions or concerns.
-Robert
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david.rozelle

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Is there an update for Jing as MacOS Mojave removes 32-bit support; and before I upgrade I want to know if I am going to lose Jing.