• 1
  • Problem
  • Updated 10 months ago
When opening Jing to make a capture, my maximized windows get much smaller and directly after capturing whatever I want, they are restored again. Why is that?
Photo of Lars


  • 1 Post
  • 0 Reply Likes
  • frustrated!

Posted 10 months ago

  • 1
Photo of Robert R.

Robert R., Online Community Admin

  • 1682 Posts
  • 556 Reply Likes
Hi Lars;

This is often caused by out-of-date video card drivers. Please open the Device Manager for Windows then locate the "Display Adapters" section and open it (see: https://www.screencast.com/t/oGTgPhHh4 ) and note its make and model (in my screenshot that would be "nVidia" and "Quadro K2200"). You will then need to go to the manufacturer's website and download the latest drivers available there (checking via the right-click context menu in the Device Manager does not always yield the latest drivers so it is best to go straight to the source). Once downloaded and installed, please restart you computer and then try taking a capture with Jing.