Jing

  • 1
  • Problem
  • Updated 4 weeks ago
Hi,
When opening Jing to make a capture, my maximized windows get much smaller and directly after capturing whatever I want, they are restored again. Why is that?
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Lars

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  • frustrated!

Posted 4 weeks ago

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Robert R., Online Community Admin

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Hi Lars;

This is often caused by out-of-date video card drivers. Please open the Device Manager for Windows then locate the "Display Adapters" section and open it (see: https://www.screencast.com/t/oGTgPhHh4 ) and note its make and model (in my screenshot that would be "nVidia" and "Quadro K2200"). You will then need to go to the manufacturer's website and download the latest drivers available there (checking via the right-click context menu in the Device Manager does not always yield the latest drivers so it is best to go straight to the source). Once downloaded and installed, please restart you computer and then try taking a capture with Jing.
-Robert