I can't find any posts about this exact problem - sorry if I missed them when searching. I have SnagIt on my work laptop and Jing on my personal laptop. When I start a capture with either, the screen resolution changes. This happened just a moment ago with Jing on my personal laptop when it was only running 1080. What happens is that it looks like I'm zoomed in, but this makes parts of the screen inaccessible by pushing them off of the monitor (I don't see any way to pan the screen). Does anyone have an idea how to make Jing work right again (or SnagIt at work)?