Jing falls over when I try to use a text box

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  • Updated 2 years ago
When I try to use a Text Box in a screen capture, Jing falls over with unhandled Microsoft.NET Framework exception.  It was working fine yesterday.  Nothing has changed on my laptop and I have restarted it.  But the problem is still happening.....

Photo of laurie.clarke


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Posted 2 years ago

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Photo of yuri


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Also having an issue with Jing crashing (as of Monday Jan. 15th) when attempting to use Text Box for mark-up after Capture, but different error code.

Reparation Attempts so far:
- Checked for Updates - NONE
- AppData/Local/TechSmith/Jing/DataStore folder emptied then tested - FAIL
- Logged out of Jing / Shut down program - Restarted and tested - FAIL
- Uninstalled / Reinstalled program - Restarted and tested - FAIL
- Uninstalled Jing / Deleted residual Jing folders in AppData/Local and Program Files (x86) / Reinstalled program - Restarted and tested - FAIL
- Rebooted countless times between repeat of tests above - FAIL
- Ran MS Updates / Installed Critical and some Optional updates - Restarted and tested - FAIL

Any help would be greatly appreciated as this a tool used daily.