Jing recordings uploaded to screencast.com only show 0 seconds worth

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  • Problem
  • Updated 1 year ago
For a week now, when I record videos with Jing and then upload to screencast.com, several of the videos end up with 0 seconds, open, and then close. I record short videos for my students and make several each night.

Tonight I've tried making roughly 9 videos and only 4 of them were viewable, the others all ended up with 0 seconds, and open then end immediately when you try to view them.
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DawnieAlaine

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Posted 1 year ago

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HAYTAM OUAJIH

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woow excellent
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Chris Larson, Snagit Technical Product Manager

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I'm sorry you're running into that. That's really frustrating.

I'm not able to reproduce this. If you contact our support staff, it'd be great to dig into this some more and get to the bottom of it.

https://support.techsmith.com/hc/en-us/requests/new