Jing to camtasia Why won't they connect?

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  • Updated 10 months ago
I have Jing and have for some time. I also have SnagIt and Camtasia. I love Jing for many reasons and use it all the time. There is a little button on the side that says Edit Video in Camtasia or edit image in SnagIt Editor.

Now you would think since I have Camtasia and SnagIt on the same computer, using the exact same Screencast account for all of them, that Jing would DETECT the other installations. It actually did in a prior version, but I updated Camtasia to 9 and SnagIt to 13 and reinstalled Jing and now it doesn't SEE them any more.

How can I get Jing to send directly to Camtasia or Snagit for editing? The button is there, but Techsmith doesn't supply any way to help Jing KNOW that I have Camtasia and stop sending me to the Purchase pages?

I love Jing because the 5 min limit stops me from becoming long winded. 
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Rebecca Holman

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Posted 1 year ago

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Qualifacts - Training Team

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I'm having the same problem. I updated Snagit from version 12 to 2018 version, now Jing won't open the Snagit Editor. I've reinstalled both, but it didn't fix it.