Jing video: Preview Requires Latest Flash Player

  • 1
  • Problem
  • Updated 4 months ago
I have Windows 7 and have Jing installed.  When I create a video and attempt to play it back, it keeps telling me that I need to install the latest Flash Player.  I install it, close the browser as it directs me to, then press Refresh Preview.  Nothing happens.  It simply doesn't work.  Do I need to install a specific version of Flash to work with Windows 7?  What am I doing wrong?
Photo of Brianna Woodhead

Brianna Woodhead

  • 2 Posts
  • 0 Reply Likes
  • confused and frustrated

Posted 3 years ago

  • 1
Photo of Brianna Woodhead

Brianna Woodhead

  • 2 Posts
  • 0 Reply Likes
Nevermind--this issue has since been sorted by one of my co-workers.  Turns out I had to install Flash on Explorer in order for it work. :-)
Photo of Sawi Kobis

Sawi Kobis

  • 1 Post
  • 0 Reply Likes
I would like to display on Google Chrome but still cannot . It keeps telling to download the file which is I already have it. In summary, how to display Jing with Google Chrome ? Thanks
Photo of michael.gaines

michael.gaines

  • 2 Posts
  • 0 Reply Likes
Same problem here...
Photo of michael.gaines

michael.gaines

  • 2 Posts
  • 0 Reply Likes
Keeps telling me to install the latest flash player on Chrome on MAC. I've closed Chrome and reopened it, I've rebooted the system, I've stopped the jing app and restarted it... Jing won't play my video's as it repeat itself over and over to install the latest version of flash.
Photo of tstergianos

tstergianos

  • 1 Post
  • 0 Reply Likes
Same problem
Photo of Jake Fenton

Jake Fenton, Employee

  • 5 Posts
  • 1 Reply Like
Sorry for the trouble you all are having! You can find more information about the Flash player issue and Jing in our Jing Update post here.