JING VS CAPTURE - DISAPPOINTING

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  • Updated 1 month ago
See my post Request #715570 at https://support.techsmith.com/hc/en-us/requests/715570?page=1 for details
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ronlandcel

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Posted 1 month ago

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Paul Middlin, Employee

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That's... super strange. Capture should not interrupt the use of other programs.

If you haven't rebooted, do that first.
Then, I'd start one program at a time to try to determine if there is a program interacting with Capture in an unexpected way...

Also, the public can't see your private support requests in this user forum, so you might want to describe your feedback in your post.
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ronlandcel

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Paul, the only place I've found Capture to take a video while I manipulate the screen with either my mouse or keyboard is the web. It doesn't work in MS Office, Solid Edge 2D, SketchUp, etc.

I've already rebooted a few times since a couple of days ago without any change. 

Other software interference could be the problem. Namely, I use a Logitech G700s mouse. I've programmed each button with different button functions depending on the CAD software I use. In other words, I have one set of DEFAULT button commands for the everything except the CAD software. And then another set for SketchUp and likewise for Solid Edge. 

I've copied over my initial problem description below for general FYI. I hope this helps.

I’ve been using JING for many years but the discontinuation of Adobe Flash just about kills my use it. I downloaded CAPTURE and tried it. But, unlike JING, CAPTURE seems to disable the mouse’s action while the video is being recorded. Hence, when using something like Google’s SketchUp to view my project from different camera angles, I can’t use the mouse to click on the different views. Normally, speed key PGUP or PGDWN would do this but these keys don’t work while the video is being recorded. Another issue is that JING would provide an indication that the video is in progress. Not so with CAPTURE. I’m very disappointed.

Thanks,
Ron
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Paul Middlin, Employee

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Sorry you're having this trouble; it really is uncommon. Your mouse, keyboard, etc should definitely work as normal no matter what software you are using, and I'm grasping at straws to think of a cause for this.

So, you can see the mouse pointer, but clicking doesn't work?
You mention not being able to see an indication of recording. You should see something like this, if you're recording just a section of your screen:

If, however, you are recording full-screen, we try to minimize how much stuff we put in the way of your video, and you just see this in the bottom right corner:


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ronlandcel

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Paul, I tried to take a screen capture video of Capture taking a video  using another screen capture software, but it didn't work. So here's one of a small section of an Excel screen with the mouse attempting to make a selection. When I set the size of the Capture screen, the balance of the screen turns grey and doesn't respond to the mouse. Nor does anything within the window which you can see here. https://www.screencast.com/t/RQwt8GI0

Thanks,
Ron
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ronlandcel

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Paul, I take back what the above capture shows. You can't see my mouse cursor at all although I was trying to make a selection.

Sorry,
Ron
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Paul Middlin, Employee

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Can you watch this and tell me if this matches your experience? 
https://www.screencast.com/t/exMr3y4yR
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ronlandcel

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Paul, no because I can't see my mouse cursor when I make one.
 Ron
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Paul Middlin, Employee

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Ah, the mouse isn't just invisible in the video; the mouse cursor disappears entirely?

Do you get the other things I showed- the controls at the bottom, etc?
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ronlandcel

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Paul, I solved the mystery. And as usual, in my computer history, I failed to see/read an important step. When I played the video you sent 3 days ago, I must've had my speakers muted and didn't hear your commentary. Today, I replayed it and realized that I was supposed to press the red button to start the recording. I pressed the video camera icon only thinking that the recording started. I retried it again correctly, and I got what I'm accustomed to seeing with JING.

Sorry and thanks for sticking with me,
Ron
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Paul Middlin, Employee

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And it worked? That's great! I can't explain why the mouse was weird, still, but that's good news.
Sorry the workflow was not obvious to you :(