Jing would not run on Windows 10

Hello,
I recently had my laptop re-imaged and need re-install Jing. However, the new installation doesn't work. for one, the little circle doesn't appear on the window. If I run Jing through the startup menu, window displays a message saying Jing has stopped working, and windows is checking for solution for the problem, and Jing never starts. My laptop was using windows 10, and the re-image is still windows 10.
Please help.
Thank you.

YLZ

0 Posts
0 Reply Likes

Posted 2 years ago

2 years ago

Joe Morgan

6257 Posts
3375 Reply Likes

Try a fresh download, https://www.techsmith.com/jing-tool.html

I don't use Jing myself but I just installed it on my Windows 10 machine and it works. So there doesn't seem to be a problem with Jing or Windows 10.

Regards,Joe

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1636618/RackMultipart20170816-82559-zd5qx3-11_inlinepng1502919774

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1636618/RackMultipart20170816-82559-zd5qx3-11_inlinepng1502919774

Comment

2017-12-09T01:18:51+00:00

marcelinojhv

1 Post
0 Reply Likes

Thank you Joe ,
It worked for me

2018-04-24T10:27:04+00:00

shubhammagre

1 Post
0 Reply Likes

I am having the same issue, but reinstalling did not resolve the problem for me and issue is still persist .Please help to get this resolved .

(Edited)

1 year ago

Peter Middleton

1 Post
0 Reply Likes

I had the same issue and your "fresh download" directly from techsmith solved the problem....thanks heaps.

Comment

1 year ago

Jameson McGhee

1 Post
0 Reply Likes

I am having the same issue, but reinstalling did not resolve the problem for me. I have had several issues with Jing recently. I am not sure if Windows put out some updates that caused Jing to start breaking. Any ideas?

Comment

1 year ago

hungp

1 Post
0 Reply Likes

I am having issues running Jing on Windows 10 Pro. I tried several different methods i.e fresh download as Joe suggested, directly from Techsmith. I also tried to uninstall it, reinstall it a couple of times. No matter what I have done, same end result.....Any suggestions would be greatly appreciated as I like to use this simple version rather than the beefier version Snagit.

Comment

1 year ago

Nadine Rapoza

1 Post
1 Reply Like

Thank you, Joe a fresh download worked for me.

Comment

1 person likes this

1 year ago

Chuck Dewey

1 Post
0 Reply Likes

Very helpful post. I had the same issue and found this post in a search. I originally downloaded Jing from SourceForce or somewhere. It was version 2.3.X. The link in this post to the Jing download got me 2.9.X. Installs and runs perfectly.

Comment

9 months ago

Kelly Johnson

1 Post
0 Reply Likes

I am running Jing on three Windows 10 systems. When I went to add the 4th it would not work. The download above did work for me. Thank you. I also noticed the above download is about 2mb smaller then all the others I found so it is a different file.

Comment

Related Categories

Jing (Windows)