Jing would not run on Windows 10

Hello,
I recently had my laptop re-imaged and need re-install Jing. However, the new installation doesn't work. for one, the little circle doesn't appear on the window. If I run Jing through the startup menu, window displays a message saying Jing has stopped working, and windows is checking for solution for the problem, and Jing never starts. My laptop was using windows 10, and the re-image is still windows 10.
Please help.
Thank you.

YLZ

0 Posts
0 Reply Likes

Posted 2 years ago

2 years ago

Joe Morgan

6552 Posts
3605 Reply Likes

Try a fresh download, https://www.techsmith.com/jing-tool.html

I don't use Jing myself but I just installed it on my Windows 10 machine and it works. So there doesn't seem to be a problem with Jing or Windows 10.

Regards,Joe

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1636618/RackMultipart20170816-82559-zd5qx3-11_inlinepng1502919774

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1636618/RackMultipart20170816-82559-zd5qx3-11_inlinepng1502919774

Comment

2017-12-09T01:18:51+00:00

marcelinojhv

1 Post
0 Reply Likes

Thank you Joe ,
It worked for me

2018-04-24T10:27:04+00:00

shubhammagre

1 Post
0 Reply Likes

I am having the same issue, but reinstalling did not resolve the problem for me and issue is still persist .Please help to get this resolved .

(Edited)

2 years ago

Peter Middleton

1 Post
0 Reply Likes

I had the same issue and your "fresh download" directly from techsmith solved the problem....thanks heaps.

Comment

2 years ago

Jameson McGhee

1 Post
0 Reply Likes

I am having the same issue, but reinstalling did not resolve the problem for me. I have had several issues with Jing recently. I am not sure if Windows put out some updates that caused Jing to start breaking. Any ideas?

Comment

1 year ago

hungp

1 Post
0 Reply Likes

I am having issues running Jing on Windows 10 Pro. I tried several different methods i.e fresh download as Joe suggested, directly from Techsmith. I also tried to uninstall it, reinstall it a couple of times. No matter what I have done, same end result.....Any suggestions would be greatly appreciated as I like to use this simple version rather than the beefier version Snagit.

Comment

1 year ago

Nadine Rapoza

1 Post
1 Reply Like

Thank you, Joe a fresh download worked for me.

Comment

1 person likes this

1 year ago

Chuck Dewey

1 Post
0 Reply Likes

Very helpful post. I had the same issue and found this post in a search. I originally downloaded Jing from SourceForce or somewhere. It was version 2.3.X. The link in this post to the Jing download got me 2.9.X. Installs and runs perfectly.

Comment

11 months ago

Kelly Johnson

1 Post
0 Reply Likes

I am running Jing on three Windows 10 systems. When I went to add the 4th it would not work. The download above did work for me. Thank you. I also noticed the above download is about 2mb smaller then all the others I found so it is a different file.

Comment

Related Categories

Jing (Windows)