Jing always crashes on Windows 8 Consumer Preview

  • 10
  • Problem
  • Updated 7 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Windows 8 has been in release for quite some time now and because this post deals with the consumer preview, I'm removing it.

I realize I'm the early adopter here and this is certainly not meant to be a complaint, but I've found that Jing will always crash on launch when installed on Windows 8 x64 Consumer Preview.

Here's what I was able to find in the Event Log:

Fault bucket -1485487290, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: jing.exe
P2: 2.6.12032.1
P3: 4f298feb
P4: System
P6: 4f14d500
P7: 1b38
P8: 75
P9: System.UriFormatException

Most of it probably isn't relevant, but thought I'd share anyways. Again, not expecting a fix, but thought I'd report it since I haven't seen anyone else post about this.
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Cody Lee Clements

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Posted 8 years ago

  • 10
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Andrey Duff

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when there is a windows 8 ??????
Photo of bniemyjski


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This also happens on Windows 8 RC X64. Is there any eta when this will be fixed? If you say a month, a day, a year, just any ETA is fine...
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I think you need to relax. of course their first priority would be snag it an camtasia because the people using those are paying customers. Jing will obviously be the last thing to be updated.
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Tiffany Wood

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Official Response
Today we released a Jing update that works on Windows 8 preview builds. You can check for updates within Jing if you haven't been notified that an update is available.

We are working on updating all of our products to work on Windows 8, they all have different challenges and time lines. We will provide more updates here as soon as we have any new information or releases.

Thank you for your patience. Please continue to send your feedback and questions.

Thank you,
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Cody Lee Clements

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Thanks Tiffany for all your help!
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Paul Dominik

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I'm using Windows 8 release preview and it's giving warning of compatibility issue in installation.

It did went through and it seems working fine.
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Alex Lunnon

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Im on Windows 8 Ent RTM release and its working like a boss!!! Nice work guys this was bugging me for awhile!!!!!
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Valeria Riabova

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i have this problem. I have the last update, but problem exists
Сигнатура проблемы:
Имя события проблемы: CLR20r3
Сигнатура проблемы 01: jing.exe
Сигнатура проблемы 02: 2.8.13007.1
Сигнатура проблемы 03: 50eb284e
Сигнатура проблемы 04: JingEngine
Сигнатура проблемы 05: 2.8.13007.1
Сигнатура проблемы 06: 50eb282e
Сигнатура проблемы 07: 403
Сигнатура проблемы 08: 46
Сигнатура проблемы 09: System.ArgumentException
Версия ОС: 6.2.9200.
Код языка: 1049
Дополнительные сведения 1: 5861
Дополнительные сведения 2: 5861822e1919d7c014bbb064c64908b2
Дополнительные сведения 3: dac6
Дополнительные сведения 4: dac6c2650fa14dd558bd9f448e23afd1

Ознакомьтесь с заявлением о конфиденциальности в Интернете:

What should I do?
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I'm fairly sure that they discontinued JingPro. I switched to SnagIt (took some time to get used to, but now I love as much as Jing). Ask support for an upgrade promo and I'd bet they'd hook you up a discount. Cheers!

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