jing login problem

  • 17
  • Problem
  • Updated 12 months ago
  • Solved
Jing won't recognize the password I use to log onto screencast---as a result, I can't launch Jing. What's the dang deal?
Photo of Charlie Moger

Charlie Moger

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 5 years ago

  • 17
Photo of Dirk Frazier

Dirk Frazier, Employee

  • 83 Posts
  • 3 Reply Likes
Official Response
The bad news is this was a terrible way for us and you to "Jing in the New Year". The good news is we now have it resolved, and if you are curious, technical details follow:

For those who don't know, Screencast.com has an API service that is accessible from TechSmith client applications such as Jing, Camtasia Studio, Snagit, and Camtasia Relay. It is not a publicly available API, but we do have plans to open it up for public access at some point in the future.

If you tried to use Jing from Friday Dec 31 through the New Year's weekend there was a chance you were confronted with a problem stating your password was incorrect. Screencast.com may have given other indications of a problem, such as a REST error. The bottom line is that over the weekend the API service on one of our application servers decided to stop being of service. If you were unlucky enough to be connected to that server, you could not log into your account through the client application, which meant that you could not upload new content to your Screencast.com account. This had no effect on the availability of existing content.

While we have implemented more rigorous monitoring of the API service on all servers, we are still investigating the root cause of this shutdown. We sincerely apologize for this frustrating experience and believe we have now resolved the issue. If you have any additional problems, please contact our support staff.

Dirk Frazier
Product Manager
Jing & Screencast.com