Jing fails when Windows computer has multiple monitors

  • 30
  • Problem
  • Updated 3 years ago
  • Acknowledged
  • (Edited)
Hi

I love Jing but since I installed another monitor it wont work.

The program loads and positions itself at top of screen as normal and in system tray. But system tray clicking double click or right click dont work and neither does the top Jing icon
when hover or click.

Ive tried running both monitors on same resolution and different resolutions

Can Jing run on Dual Monitors on WInXP?

If so what do I need to do to get it working???
Photo of Malaga Travel

Malaga Travel

  • 2 Posts
  • 0 Reply Likes

Posted 8 years ago

  • 30
Photo of Jason Eagleston

Jason Eagleston, Employee

  • 628 Posts
  • 90 Reply Likes
Official Response
Hi,

We are sorry for the trouble with Jing, we are currently in the process of troubleshooting this multi-monitor bug and working towards a solution.

We will update this post as more information becomes available or when a fix is ready.

Thanks,

Jason
Photo of Erika Smith

Erika Smith

  • 142 Posts
  • 16 Reply Likes
Official Response
This morning we released an update to Jing which includes a fix for capturing on dual monitors. You should be prompted to update Jing. If not, go to More > Help > Check for Updates.





If you have any questions please let us know.
Thanks,

Erika