Jing Won't Start. Help!

  • 2
  • Question
  • Updated 4 years ago
  • Answered
I've had Jing for more than a year and really like it. Recently, it won't start. When I click on the icon it immediately says Jing has to close. Any suggestions appreciated.
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Ben Weissman

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Posted 8 years ago

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Jason Eagleston, Employee

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Hi Ben,

Are you running Jing on a Mac or Windows computer?

Thanks!
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Ben Weissman

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Hello Jason,
I'm running on Windows 7. I read that I needed .net 3.5, but somehow I now have .net 4.0. So I uninstalled 4.0, but now .net 3.5 won't install either. Where do you think I should go from here?
Thanks,
Ben W
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Mike Curtis, Employee

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Hi Ben,

Sorry for all the .NET trouble you're having. Not exactly trivial downloads either...

Here's an article suggesting to install 3, then go up from there. http://techsmith.custhelp.com/app/ans...

I'm thinking you will be best served by one of our dedicated Tech Support people. They are really good when it comes to issues with the hardware, drivers, Windows OS, etc. You can start a case here and they will respond within a business day.

http://techsmith.custhelp.com/app/uti...

I hope we can resolve this quickly and we'll share the solution for others who might stumble across this thread.

Sincerely,
Mike Curtis
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Ben Weissman

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Hi Curtis,

This fixed It.

Jing crashes at startup.

Exit Jing, and navigate to this location:

In Windows Vista / 7: C:\ Users \ "Your User Name" \ AppData \ Local \ TechSmith \ Jing

Here you will need to rename the Settings.xml file to Settings_Old.xml. Then open Jing, where you will be asked to Sign In or Sign Up, please choose Sign In and enter your login information.

Thanks,
Ben W
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neoriley

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I have a new Mac Pro, and I'd used the migration assistant to go from my old Mac Book pro. Jing was just crashing every time I tried to load it.

I went through and deleted the plist files, renamed bin - you name it, if it was listed somewhere I tried it.

One of the Camtasia posts tipped me off that it might be a Quicktime plugin. Sure enough, there was one listed in /Library/QuickTime called "Sonix SN9C201 WebCam.component" that's actually given me errors with Skype and iTunes repeatedly, but I never took time to check it out because if I just hit "reopen" enough, they would run.

Deleting that plugin fixed the issue and now Jing's running great. I would say move any plugin out to a save folder for keeping one by one and see if Jing starts up.
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Kim Phillips

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None of this works. Jing won't load, after downloading repair.
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Mike Garrett

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I am having a similar issue. When I try to launch Jing nothing happens. No error message. Just get the "busy" cursor in Windows 7 for few seconds and then back to the standard cursor. I tried un-installing and re-installing but nothing. I'm running Windows 7 Home Premium Service Pack 1.
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Kim Phillips

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I gave up and started using Greenshot. Get it here: http://getgreenshot.org/
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Mike Garrett

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Thanks, Kim! I'll give it a try.
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Kelly Mullins, TechSmith Employee & Helper

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Hello,

For this kind of issue, please open a ticket with our technical support team.
The people in this forum cannot really troubleshoot or diagnose issues with operating system conflicts, codecs, drivers, etc. And, by the sound of it, this is the kind of trouble you are experiencing.

This service is free and they try their best to get back to you within one business day..

https://support.techsmith.com/hc/en-us/requests/new


Or call: 1.517.381.2300
Toll Free: 800.517.3001 (U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday

Kelly
User Assistance Team
TechSmith
 
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Kim Phillips

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That's already been done, and nothing your tech support has suggested has worked. People often resort to asking in forums when they can't get help any other way. 
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Vitaly Gryaznov

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I've made 2 things. It helped me:
- Uninstalled Jing
- manually removed  C:\ Users \ "Your User Name" \ AppData \ Local \ TechSmith
- Installed Jing in DIFFERENT directory C:/Jing