Just brought camtasia and it downloaded fine but i can't edit the video ( won't play or no audio)

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  • Updated 3 years ago
Hi, so I just brought camtasia studio 9 (and snagit) and it downloaded fine and everything but when i imported the video and went to go edit it, it wouldn't play the video, or the audio didn't play. I've gone through suggestions from google to help fix it but nothing would work. Also, when i went to go film with snagit, it wouldn't film the audio. Spent so much money on camtasia and snagit and it won't even work :/
Photo of Samantha


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  • frustrated, pissed off, annoyed, ready for a refund.

Posted 3 years ago

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Photo of ExpertNovice


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Wish I could help you...  If no one gives you any ideas before tomorrow morning contact support.

I can tell you that C9 and SnagIt do not behave in the manner you are describing so it has to do with a conflict between the apps and your system.  Annoyed and frustrated, I understand, the others, well, give them a chance.



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This sounds like a driver problem- i suggest that you go to something like Driver Booster 4- ( Now Read Carefully- you only want the FREE version- but watch for unwanted addons) update all your drivers then  reboot and update your Camtasia install !