Keep Menu Bar icon running when SnagIt app is closed (hide Dock icon)

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  • Idea
  • Updated 5 years ago
  • Implemented
  • (Edited)
Most apps that have quick access links in the Mac menu bar allow that icon to keep running when the app is closed. I don't always want the SnagIt application running in my dock, though I do always want SnagIt accessible. Can you change SnagIt to keep the menu bar icon working when the App is closed?
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Jeff Chausse

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  • mildly annoyed

Posted 9 years ago

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laitakchung

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Request: could you please make Snagit show its icon either on the menu bar or the Dock but not both (or give us this option to choose)? These two places are usually very crowded already, it’d greatly help if some space can be saved. Thanks.

This reply was created from a merged topic originally titled
Choice between menu bar or Dock icon?.
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Mike

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There are three ways to access Snagit on the Mac: Icon on the menu bar, Snagit capture window, and the dock icon. Preferences lets the user decide whether to display the menu bar icon and/or the capture window, but not the dock icon. It's there all the time that Snagit is active. I would like to be able to hide the dock icon. Many other products allow you to have menu bar icon with no dock icon (e.g., Typinator and SugarSync). I've seen hacks but why not have it be a preference?

This reply was created from a merged topic originally titled
Give users the option of hiding the Snagit Dock icon.
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Rochelle Collette

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I'm really disappointed that there has been so much feedback regarding this topic and the recent update did not include this change. When can we expect this to be implemented?
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Ronnie Duke

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+1 on this topic for me...

I just recently bought Snagit to acquire the additional features that I didn't have with Jing. My only disappointment is that I have to have that icon in my dock. I just don't understand how this "older brother" to Jing wouldn't operate the same way...

I know there are hacks and 3rd party solutions, but I shouldn't have to go that route. There are all kinds of utilities that function beautifully for Mac: Dropbox, Evernote (opens doc icon when you're actually IN evernote, but you can safely "quit" and the menu icon is still there), etc.

I too am curious for feedback from Techsmith... Was this by design? Is there some technical limitation that made it this way?
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Adam Orentlicher

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+1. New version comes out and still not addressed. Am surprised a company like techsmith sees this amount of feedback (and there are employees in this forum!) but don't focus on correcting a integral usability issue for Mac users. Feedback?
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Jason Goldberg

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+1

I just moved from Windows to Mac. I was a heavy user of Snagit on the PC, but am not finding as much utility for Snagit on the Mac.
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sinzim

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Hi! Just wanted to +1 this. The dock icon is unnecessary and I would Snagit to promt me in case I accidentaly press CMD-Q. I usually never want to exit the app.

Thanks for the tip above, I will try it later

EDIT: Tried the tip above and it works great, happy panda
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bradleys

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They should do what Roboform does, CMD-Q quits the "window" application but the menu-bar icon is still active and the shortcut keys still work.
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Mike

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I hate to be a cynic, but I think it's "branding". All Mac users see their dock every day. Most people look at the big "W" and know it's Microsoft Word. They look at the red, yellow, and green swirl and they know it's Google Chrome. A big elephant head in a green square is Evernote. A screen capture utility is generic – unless it's sitting on the dock. My guess is the Snagit people want us to think of it as a true application kind of like Pixelmator and they want us to think of their brand on a constant basis. If I'm right, this has more to do with their needs than customer needs. If they were thinking of customers, they would allow Snagit's UI to be configurable.
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mediacellar

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I'll add a +1 as well. Jing didn't have this annoying Dock issue. They dump Jing and essentially force me to switch to Snagit, which has absolutely no reason for this problem. Fix this.
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cory

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As a developer, jing was perfect. Snagit is just too much for me.

How much would you sell the jing source for? I'd kickstart an opensource jing project.

Edit: I'm serious. Feel free to pm me a contact.
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Obe Mossop

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I'm a big fan of SnagIT and have been using it for about 11 years now in Windows and only in the last 2 been using it on the Mac.

I too would like the option for not showing in the dock as I consider it (much like whatever is running in the system tray of Windows) a system wide service rather than something I have open.

+1 for an option in the application preferences to hide\surpress the dock icon.
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MisterD

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Just in case anyone at TechSmith cares, I agree with the posters here. Let's scrap the Dock icon, please.
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Eric Erickson

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I love Snagit 2.x on the Mac and it's great to see Snagit progressing so well on my favorite platform. There are a number of things on my "Snagit for the Mac" wish list to bring it up to par with its Windows cousin (Snagit is bar none the best screen capture tool for Windows), but the biggest at the moment would be a helper app for Snagit. Whatever the correct term is, it would be great if Snagit could run in the background (i.e. not in the Dock, heck maybe no menu bar) ready to pop up and capture at the press of a key. If there's a way to do this, that I missed let me apologize in advance, but I wasn't able to find it.

Thanks,
Eric Erickson

This reply was created from a merged topic originally titled
Snagit Helper App (for Mac).
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Gnomesoft

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Mistakes like this show the Mac community that they are not a real Mac company. That they don't care about learning the platforms they plan to release on to make sure their product fits seamlessly and within the common practices. Companies that make mistakes like this are usually Windows companies first and then Mac as an afterthought. They don't understand why this issue is a festering sore with us.

So to help the Windows companies better understand what this is like for us. Please imagine if you installed a product that was supposed to be a service that keeps things going in the background and syncs your data as needed. Now imagine that after you installed this product, claiming to be a service, it required you to keep a console window to be open at all times for it to run. Then if you close the console window the product stops running. This is not what a service (or even a background process) is and anyone on Windows would be furious with a product that claimed to be a service but did this. They most likely would stop using it, and if it was a commercial product they most likely would not pay for it.

Now this is what you are doing to us Mac OS X Users, and your ignoring the issue. This is showing us, that you don't really care about the Mac platform and that you treat us as a checkbox on a form showing you support Mac when you really don't support it correctly.
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Mike

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Let us pause and thank Gnomesoft for his/her trenchant analysis. He/she has the superior knowledge of how software companies must behave in order to earn the coveted title of "Real Mac Company". The basic criteria seems to be this: "Do things my way or I'll get on the floor and pound it with my fists and kick with my feet and cry,'You are a Windows Company!'"

Please Techsmith – Immediately cease and desist or Mr./Ms. Gnomesoft will have to wear him/herself out with more scolding! And none of us want that. And God forbid you should spend one minute longer than necessary as a Windows Company. Don't keep abusing us Mac OS X users! Fi! Shame! Naughty-naughty!
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Gnomesoft

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Mike that is uncalled for and unprofessional. I have to work in multiple platforms on a regular basis and I am comfortable in both.

I was only trying to explain the equivalence of what they are doing in a windows world.

This is not free software, and we are paying for it and they are ignoring their Mac customers for over a year.
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laitakchung

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I agree with Gnomesoft 100% and don't know why Mike is so pissed off with his words. I've been a Mac user since the Mac Plus and I guess there are some rationales behind the Mac platform that are different from others. And having a background app on the Dock is NOT one of them.

And having so many background apps like Default Folder, Evernote, Eye-Fi, MenuTab, iStat Menu, etc. etc. etc. all of these allow me to choose whether I want the icon on the Dock. I'm not a developer, but I guess that means it's not something very difficult to implement. So the only reason Snagit is not doing this is negligence, which I think Gnomesoft was suggesting. And this negligence is the most intolerable.
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Doug Troxell, Senior Software Engineer, Snagit:Mac

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Please NOTE: this item is marked as "planned"
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Gnomesoft

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Please NOTE: This thread is over a year old and the issue itself is even older. Plus it shouldn't have existed in the first place. Until the issues is addressed, planned is meaningless due how long you have ignored it and didn't even think how to handle proper usage of a background process. Also for us who use SnagIt on both platforms know that you have continue to ignore Mac from features point of view as well.
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freediverx

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It is ridiculous that this issue occurred in the first place and that it has gone unresolved for more than a year. This ain't rocket science.
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laitakchung

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Today an update is released but it doesn't even addresses such a simple problem.
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eternus

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The fact that it still isn't live suggests that it might not be a "simple" problem. Working in software development I'm aware that you have to prioritize things.

For those wanting the "Menu Bar only, no Dock icon" including myself, you have to consider that Jing was engineered from the ground up as a background application solely for grabbing screenshots so existing in a state that can easily sit in a menu bar is simple. SnagIt is considerably more full featured, with significant overhead burdening your operating system, I imagine if I had this always running in the background and other things suffered I would be more angry that I am that I have to see the icon when I use it.

FYI, Jing is still available and can be used for its simple functionality from the Menu Bar.
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eternus

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I would be happy rolling Jing into SnagIt as a 2nd app and let it just be a "SnagIt Suite" for their different functions.
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laitakchung

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Given the two years since users first posted on this issue and the numerous followers of this thread means it should have been addressed even if it's not in the highest priority.
Given that almost every other screen capture utility can do without a Dock icon means that it's not as difficult to solve as you seem to suggest.
Given even Jing that you suggested, which is older than Snagit, can do it means that Snagit is in fact going backwards.

There is really no excuse for not fixing it. It's simply indifference to users' needs or laziness, or both.
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bradleys

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Any updates? Seriously...
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Doug Troxell, Senior Software Engineer, Snagit:Mac

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The development team would love to give it to you right NOW. Unfortunately, the implementation was non-trivial and intertwined with other work such that it must wait for a major release.

(...don't ask when, I can't answer that question.)

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