Keeps Crashing when not in use (Snag It)

  • 1
  • Problem
  • Updated 4 years ago
Anybody else getting this? 
Snag It just keeps crashing on my Windows 8.1 and Windows 10 systems... when NOT in use...

Really, just the little blue bar visible at the top of the screen, and it can't cope with being left running for more than a few days without crashing.

Dear SnagIt Testers - Hibernate your computers, and leave them running for a week.... Snag it WILL crash before the week is out.

Super frustrating because it takes AGES to load back up.

Great product, but this is really annoying... to the point I will have to look elsewhere if this continues .

Version: 12.4.1 (Build 3036) Aug 14 2015.
Photo of adudley

adudley

  • 9 Posts
  • 0 Reply Likes
  • frustrated with SnatIt

Posted 4 years ago

  • 1
Photo of george

george

  • 103 Posts
  • 21 Reply Likes
Do you travel a lot away from your system?  Otherwise why leave it hibernating for a week?
Photo of adudley

adudley

  • 9 Posts
  • 0 Reply Likes
Hi George, I use the computer every day... but only hibernate, not full shutdown. So my intention was to get across that the application (SnagIT) can't stay running for a week and survive hibernations.

I always use hibernate, it's much more convenient that re-opening all my applications :)
Photo of Rick Stone

Rick Stone

  • 5620 Posts
  • 2667 Reply Likes
Hi there

I operate in a similar manner to you. I might go as long as 10 days sometimes before restarting my laptop. Unless, of course, Microsoft decides to foist an unexpected update on me. LOL

I have seen SnagIt crash as you talk about. For me, it's usually when I decide to either edit or capture. Not when it's just idling. Unlike you, however, mine seems to start back up in a normal and expected time.

Now I WILL say that when things crash like this, I open the Task Manager and kill off any mention of SnagIt before I attempt to restart. So perhaps you haven't tried this step?

Cheers... Rick :)
Photo of adudley

adudley

  • 9 Posts
  • 0 Reply Likes
Hi Rick, yes If i need to restart snag it urgently, I have to go to Task Manager and kill off anything Tech Smith related, then it will start sooner... but really, If I was a 'normal user', I wouldn't know how to do this.
Photo of george

george

  • 103 Posts
  • 21 Reply Likes
Without knowing much more about your system, I can only say that Hibernate is not a simple as it may appear to use.  HP for example, have a whole page or more on how to set things up. (http://support.hp.com/gb-en/document/c03383935)  Having an HP Desktop myself, I know this to be all too true, and simply allow mine to run.  I have to also admit that with the much lower costs of Solid State drives these days, boot up time is now in seconds.
Photo of adudley

adudley

  • 9 Posts
  • 0 Reply Likes
Hi George, my desktop and laptop both have SSDs, yes much faster boot times. But if you think of the time you invest opening up apps, (MS Visual studio), projects, web pages with help, web pages with API docs, CHM docs, etc. etc... I have lots open, I don't want to close and re-open them, and for a laptop/home pc, I don't want to leave it powered. My works pc is powered 24/7 without hibernate... and that was the crash that made me post this message!

so it's not hibernate causing the problem (works pc gets LOCKED a lot though)... I was mentioning hibernate so that the Snag it team could try it and run into the same problem as me after a week.... just leave the app running for a week, it will crash if you use if a few times a day, then bam... crash.
Photo of adudley

adudley

  • 9 Posts
  • 0 Reply Likes
Thinking about Ricks comments, I do have global hot key combinations setup, my favorite is CTRL+ALT+C to copy image directly to clipboard.
(Edited)