Latest update seems to be crashing a LOT! Is there an update coming soon? On 8.5.1 build 1962

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  • Updated 4 years ago
Camtasia Studio has consistently crashed this morning as I am attempting to group my assets on the timeline. I am not very productive today.
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Ed Soria

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Posted 4 years ago

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Kelly Mullins, TechSmith Employee & Helper

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Hi,

I'm sorry you are having this trouble.

Have you completely shut down then restarted your computer since you installed the updated?
Have you tried completely uninstalling Camtasia then reinstalling using the updated file you downloaded?

If you have tried these things, and they did not work, please go right to opening a ticket with our technical support team. They are better equipped to troubleshoot with your system to see what is causing the conflict.

Technical support is free and they usually get back with you within one business day.
Please submit a ticket here:
https://support.techsmith.com/hc/en-us/requests/new


Or call 1.517.381.2300
Toll Free: 800.517.3001 (U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday

I'm sorry again.
Kelly
User Assistance
TechSmith
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Chris Schulz

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I would have to agree, this new release crashes often (8.5.1).
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Chris Schulz

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Windows 7, i5 processor, 8 GB of RAM .. FYI
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Kelly Mullins, TechSmith Employee & Helper

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Hi Chris, (and anyone who might experience crashing issues!)

I'm sorry you are having trouble.

When it comes to something crashing, please go right to opening a ticket with our technical support team.
They are better equipped to troubleshoot your system to see what is causing the conflict.

Technical support is free and they usually get back with you within one business day.
Please submit a ticket here::
https://support.techsmith.com/hc/en-us/requests/new


Or call 1.517.381.2300
Toll Free: 800.517.3001 (U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday

I'm sorry again.
Kelly
User Assistance
TechSmith
(Edited)
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Candy.Farrell

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This reply was created from a merged topic originally titled My Camtasia 8 is crashing, wondering if my upgrading to Internet Explorer 11 coul....

My Camtasia 8 has crashed a couple of times today and was wondering if my upgrading to Internet Explorer 11 could be causing the problem? Any one else experiencing problems with crashing?

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