Latest update video goes black

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  • Updated 1 month ago
  • (Edited)
Just downloaded latest update, while editing my project three times the work area video went black.  The only way to get it working again was to save the project and reload.  Never happened prior to this update, working with GoPro 7 footage
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duf

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Posted 3 months ago

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duf

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Make that 4 times in the same project....  please fix asap
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dmey503

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I would also like to report this issue with the latest update. I was cutting some 4k film I shot last night and once I had about an hour's worth of video, the canvas stopped generating a preview. I have a pretty robust computer and this issue never occurred before.  
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duf

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Guess not a lot of testing went on with this update...  happened within my first 10 minutes of editing after the update.
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dmey503

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Yeah, same here. I even shut down Photoshop, AE and my internet browser, but the problem still occurred. I rendered what I had already cut but that also seemed to take extra long. 
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duf

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Rendering does seem slower as well.
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Muscle Whisperer

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I am also getting very strange behavior with the update - every 2 minutes it goes busy and unresponsive for several seconds, and while playing back footage it sometimes doesn't respond for 30 seconds while the playback continues - I'm unable to do a thing.
In addition, saving the file also takes inordinately long for the short clip I'm presently working on.
(By the way, auto updates are less frequent than the new "time outs", and Windows Task Manager also reports that the program is unresponsive while it does its thing)
This situation is not acceptable. I'm sure the development team is working hard, but they really fell down on this one. Please work on a fix, FAST!!!!!
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duf

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Yea I need the old version to downgrade, this one is no good

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Muscle Whisperer

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Well, I have to give Techsmith credit where it's due - downgrading was never simpler. They have a very well-developed upgrade page that also allows you to downgrade. I've never seen anything simpler and it was a breeze to use.
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duf

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You sure about that?  I see only a tool to allow you to download the LATEST version of whatever edition you are running.  I am running 2019 and I see no option to download an earlier version of 2019, only 2018,
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duf

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Again, only the CURRENT version of Camtasia 2019 is available.
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kayakman, Champion

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select Camtasia Windows, then this ...

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Muscle Whisperer

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Techsmith.com - log in (you won't see downgrades if you don't log in!)
Select Support - Help Center
Select Camtasia (Windows)
Scroll down to "Need a previous version?" - and click on the Previous Versions icon
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kayakman, Champion

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that's interesting;

I signed out, then tried the above link; still got all the previous versions

wonder what's going on ?
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duf

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Ok you guys are not following what I am saying.  The PREVIOUS VERSIONS are the latest version for each applicable release.  (Camtasia 2019, 2018, 9, 8, etc...)  I am running Camtasia 2019, the only version listed there is the CURRENT (buggy) version.  The version right below it is Camtasia 2018!    I want to get the previous version of Camtasia 2019, THAT is what I can not find on thier site.  (yes I am signed in)
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kayakman, Champion

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then suggest you contact tech support; maybe they can hook you up?

http://support.techsmith.com/?_ga=2.253233737.1528368540.1546739436-815980675.1365725991

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duf

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Maybe, hoping they just fix the bugs in this lightly tested release.
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kayakman, Champion

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perhaps something to consider going forward ...

when I download any Camtasia updates, I keep them in my downloads folder, changing their names to reflect the version and build info; that way, i can always roll back as needed
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duf

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Yep and I used to do that as well but I guess got lazy and trusted the new releases would be solid.  I wont make that mistake again, or I 'll just stop updating.
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Muscle Whisperer

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I'm sorry Duf - you're absolutely correct. re Camtasia 2019 - 2018 - 9 - 8.
I used to do what Kayakman did, but got lazy like you.
If you do get through to someone in Tech Support who can help, please post a link to the previous "update" in the forum so we can use it.
Thanks
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BurntToast

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The latest build is 1907 (19 being a reference to the year 2019) Change the last number from a 7 to a 6 for the previous build. Change it to a 5,4,3,2 or a 1 for even more previous builds...this is the pattern. Make a note of it for future! Enjoy.

https://download.techsmith.com/camtasiastudio/releases/1901/camtasia.zip
https://download.techsmith.com/camtasiastudio/releases/1901/camtasia.msi<br alt="" title="" name="" value="" type="" target="" rel="">https://download.techsmith.com/camtasiastudio/releases/1901/camtasia.exe


(Edited)
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BurntToast

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Didn't realize this little editor was so terrible at formatting...what a mess! Sorry. Ignore the HTML parts and just concentrate on the URLs themselves. In the above URLs, basically change the 1901 part of the URL to 1907, 1906, 1905, 1904, 1903, 1902 or leave it at 1901 for that version. There is an MSI installer, ZIP package or .EXE executable. They are all the same release.

Oh and one more thing, the installer downloads are all about 485 MB in size so not exactly "small".
(Edited)
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duf

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Ok thanks now I can address it myself.