LED Monitor flickering at refresh rates above 60Hz during playback in Camtasia 2018

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  • Updated 3 months ago
  • (Edited)
I am running a 27" 144Hz Freesync Monitor (MSI Optix MAG27C) connected to an NVidia 1070 card running Camtasia 2018.  When at any refresh rate above 60Hz the monitor pulses or flickers when playing back video on the timeline.  I say pulses because what happens is so pronounced it's beyond flickering.  It drives my eyes crazy.  I have go into the NVidia Control Panel and force the monitor to 60Hz to get it to stop. There is a work around but I think it merits review by the developers.

edit:
I should mention that the whole screen pulses/flickers, not just the video playback window in the editor.
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wgould

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Posted 6 months ago

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Ed Covney

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I think Camtasia is capable of 60 fps, but not higher at this time. There's a 4 mo. old thread that went into this capability. See:
https://feedback.techsmith.com/techsmith/topics/60fps-recording?topic-reply-list[settings][filter_by...
or here's a how to on youtube:
https://www.youtube.com/watch?v=SqA4iL08qlo&feature=youtu.be
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wgould

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I'm not talking about being able to produce video at a higher FPS. I'm talking about the entire application pulsing/flashing when anything goes into the timeline.  This happens before I even have my first video clip imported.  I could just have placed a canned intro onto the timeline and see the issue.  I play back 29.97 fps video all the time in many different apps and don't see similar issues.
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Joe Morgan

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This is something you should be addressing with tech support directly.

This is a user to user forum and not a direct link to tech support.There are times when members of TechSmith jump in and help. But the best way to handle a support issue is through support.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

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wgould

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I agree but if we all call support straight away other users don't get the benefit of possibly finding a "me too" issue.  My post never requested support.  I ended it with, maybe it merits review by the devs.  I have a solution to it for my needs.
If I did need support it would still benefit the community if I posted my support issue here then contacted support, then came back and gave the solution.  That might save users' time and support's time answering the same questions repeatedly.
(Edited)
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Joe Morgan

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It's possible that a simple registry setting change is all that's required to fix the issue.

If nobody else with a 144hz monitor decides to work with tech support. A actual fix may be slow to come. I would think a actual fix is better than changing the refresh rate of your monitor every time you open Camtasia.I could be wrong?
I don't believe many people use 144hz monitors and Camtasia.Being that Camtasia only records at 30fps and edits at 60fps tops.

I'm not sure what you're using Camtasia for.But if TechSmith corrected the problem because you reported it. And released the fix in the next maintenance update.
Other's wouldn't  need to search for a solution.

Regards,Joe
(Edited)
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Robert R., Online Community Admin

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Hi wgould,

I just wanted to reach out to let you know we're looking into this (with very similar hardware, an Asus PG279Q powered by a nVidia 1080 Ti. Once I hear back on it I'll let you know what we find.
Thanks!
-Robert
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MikeC

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I have a Dell U2719D and with Camtasia 8.2.  Running the video in Camtasia will flicker and I go nuts!!  The workaround is go to monitor setting and reduce the Colors from 32 bits to 16 bits.  Looks that the video circular buffer overflows.
(Edited)