Level and Crackle Blue Snowball Mic in Camtasia Studio 8

  • 2
  • Problem
  • Updated 6 years ago
I’m using a Blue Snowball microphone with a Lenovo ThinkPad and Windows 7 64-bit operating system. I have been wrestling with low audio levels and crackle for many hours. I have eliminated the crackle, however the audio sounds like it was recorded at about 64kbps mono. Sufferin Succotash like Sylvester the Cat always said. Here are my troubleshooting steps so far:

1. When I plug the same mic and cable into my Macbook Pro using Garage Band, the sound is
crystal clear.
2. When I record using Audacity, the result is also very good.
3. I have tried every hardware and software configuration I can dream up: I undocked the laptop and ran everything directly through the laptop ports.
4. Ran the Snowball USB (through the powered Dell USB monitor ports) directly to the Lenovo (bypassing the dock, with the Lenovo docked at the time).
5. Unplugged my wireless USB mouse and used a wired USB mouse.
6. Unplugged all other USB devices from the dock 
7. Windows Control Panel > Sounds: disabled the system sound and made
sure it was using the Snowball.
8. Made sure the snowball was connected before opening Camtasia.
9. Powered down the computer, connected the snowball, then rebooted, started Camtasia
10. Adjusted every sound configuration within Camtasia, both using and not using the audio setup wizard
11. Tried a recording source of Microphone, then Manual input selection.
12. Various input levels from 30-100%
13. Various audio formats, including the standard 44.100 kHz, 16 Bit, Mono 86 kb/sec, and 44.100 kHz, 16 Bit, Stereo 172 kb/sec

The mic itself does not sound tinny in other software. I have heard other tutorials produced in Camtasia 8 that sound great and do not have this tin sound.

*** What is causing this tinny sound? ***

Here is my diagnostic info. I have removed the RegistrationKey info for obvious reasons...

=== Camtasia Studio 8.2.1 Diagnostics ===Microsoft IMA ADPCM CODEC  Version 4.00.0000Microsoft CCITT G.711 A-Law and u-Law CODEC  Version 4.00.0000Microsoft GSM 6.10 Audio CODEC  Version 4.00.0000Microsoft ADPCM CODEC  Version 4.00.0000Fraunhofer IIS MPEG Layer-3 Codec (decode only)  Version 1.09.0401Microsoft PCM Converter  Version 5.00.0000TechSmith LAME MP3 Codec v0.9.2 - 3.99.5  Version 4.00.0000
System Information: 6.1 Build 7601 Service Pack 1Display Colors: 32 bitWaveOut Devices: 1WaveOut Driver: Speaker/HP (Realtek High Defini(version 6.1)WaveIn Devices: 1WaveIn Driver: Microphone (Blue Snowball)(version 1.0)ACM version 5.00
Audio Codecs:
Video Codecs:vidc.mrle MS-RLE Microsoft RLE C:\windows\system32\msrle32.dllvidc.msvc MS-CRAM Microsoft Video 1 C:\windows\system32\msvidc32.dllvidc.uyvy MS-YUV Microsoft YUV C:\windows\system32\msyuv.dllvidc.yuy2 MS-YUV Microsoft YUV C:\windows\system32\msyuv.dllvidc.yvyu MS-YUV Microsoft YUV C:\windows\system32\msyuv.dllvidc.iyuv IYUV codec Intel IYUV codec C:\windows\system32\iyuv_32.dllvidc.i420 IYUV codec Intel IYUV codec C:\windows\system32\iyuv_32.dllvidc.yvu9 Toshiba YUV411 Toshiba YUV Codec C:\windows\system32\tsbyuv.dllvidc.cvid Cinepak Codec Cinepak Codec by Radius C:\windows\system32\iccvid.dllvidc.tscc TSCC TechSmith Screen Capture Codec C:\windows\SysWOW64\tsccvid.dll (Version: 3.1.12331.1)vidc.tsc2 TSC2 TechSmith Screen Codec 2 C:\windows\SysWOW64\tsc2_codec32.dll (Version: 1.0.6.0)
Camtasia Studio Settings:
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Camtasia Recorder Settings:
RecorderConfig=<recorderSettings><outputPath></outputPath><startPaused>0</startPaused><screenSettings><x>0</x><y>0</y><width>800</width><height>600</height><desiredFps>15</desiredFps><codec>845378420</codec><quality>-1</quality><keyframeRate>80</keyframeRate><dataRate>50</dataRate><captureKeyboardInput>true</captureKeyboardInput><captureLayeredWindows>true</captureLayeredWindows><disableScreenSaver>true</disableScreenSaver><disableHardwareAccel>false</disableHardwareAccel><disableAeroComposition>false</disableAeroComposition><capture32BitAs24Bit>true</capture32BitAs24Bit><captureEngineType>0</captureEngineType><printInfoOnFrame>false</printInfoOnFrame></screenSettings><audioSettings><deviceId>Microphone (Blue Snowball)</deviceId><sourceId>0</sourceId><volume>1</volume><bitRate>8000</bitRate><bitDepth>4</bitDepth><numChannels>1</numChannels><codec>2</codec><codecInfo>02000100401f000000100000000104002000f401070000010000000200ff00000000c0004000f0000000cc0130ff880118ff</codecInfo></audioSettings><cameraSettings><deviceId>ThinkVantage Virtual Camera</deviceId><desiredFps>7209071</desiredFps><codec>6881382</codec></cameraSettings><effectsSettings><mouseShapeLeft>12</mouseShapeLeft><mouseSizeLeft>50</mouseSizeLeft><mouseColorLeft>255 0 0 255</mouseColorLeft><mouseShapeRight>12</mouseShapeRight><mouseSizeRight>50</mouseSizeRight><mouseColorRight>0 0 255 255</mouseColorRight><mouseDownFile>C:\Program Files (x86)\TechSmith\Camtasia Studio 8\Media\Recorder\Sounds\ClickDown.wav</mouseDownFile><mouseUpFile>C:\Program Files (x86)\TechSmith\Camtasia Studio 8\Media\Recorder\Sounds\ClickUp.wav</mouseUpFile><mouseClickVol>50</mouseClickVol><curBrowseFile></curBrowseFile><curDefineFile></curDefineFile><curIndex>0</curIndex><curSetupPref>0</curSetupPref><curHighShape>11</curHighShape><curHighSize>50</curHighSize><curHighPref>0</curHighPref><curHighClr>255 255 0 255</curHighClr><sysFont>Times New Roman,12,-1,5,75,0,0,0,0,0</sysFont><sysPosition>3</sysPosition><sysTransparent>false</sysTransparent><sysWordwrap>false</sysWordwrap><sysStyle>0</sysStyle><sysclrBack>0 0 0 255</sysclrBack><sysclrOut>255 255 255 255</sysclrOut><sysclrShad>192 190 192 255</sysclrShad><sysclrText>0 255 0 255</sysclrText><capFont>Times New Roman,12,-1,5,75,0,0,0,0,0</capFont><capPosition>8</capPosition><capTransparent>false</capTransparent><capWordwrap>false</capWordwrap><capStyle>0</capStyle><capclrBack>0 0 0 255</capclrBack><capclrOut>255 255 255 255</capclrOut><capclrShad>192 190 192 255</capclrShad><capclrText>0 255 0 255</capclrText><timeDateOrder>0</timeDateOrder><cusTimeFormat>h:mm:ss A</cusTimeFormat><cusDateFormat>M/d/yyyy</cusDateFormat><cusTimeIndex>0</cusTimeIndex><cusDateIndex>0</cusDateIndex><systemStampFormat>h:mm:ss A M/d/yyyy</systemStampFormat><timeDateAnno>true</timeDateAnno><elaspedTimeA>false</elaspedTimeA><sysStampOrder>true</sysStampOrder><captionsMru></captionsMru><promptCaption>true</promptCaption><UseCursorInRec>1</UseCursorInRec><useMouseSounds>false</useMouseSounds><useSysStamp>false</useSysStamp><useCaption>false</useCaption><burnCursorIn>false</burnCursorIn></effectsSettings><richRecSettings><on>true</on></richRecSettings></recorderSettings>
Camtasia MenuMaker Settings:
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DirectShow Filter Information
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(x86)\TechSmith\Camtasia Studio 8\CamtasiaFilters.dll TechSmith Overlay                   C:\Program Files (x86)\TechSmith\Camtasia Studio 8\CamtasiaFilters.dll TechSmith Wave Buffer               C:\Program Files (x86)\TechSmith\Camtasia Studio 8\CamtasiaFilters.dll TechSmith ForceColor 8             C:\Program Files (x86)\TechSmith\Camtasia Studio 8\CamtasiaFilters.dll TechSmith ForceColor 555           C:\Program Files (x86)\TechSmith\Camtasia Studio 8\CamtasiaFilters.dll TechSmith ForceColor 565           C:\Program Files (x86)\TechSmith\Camtasia Studio 8\CamtasiaFilters.dll TechSmith ForceColor 24             C:\Program Files (x86)\TechSmith\Camtasia Studio 8\CamtasiaFilters.dll TechSmith ForceColor 32             C:\Program Files (x86)\TechSmith\Camtasia Studio 8\CamtasiaFilters.dll TechSmith Force Color32A           C:\Program Files (x86)\TechSmith\Camtasia Studio 8\CamtasiaFilters.dll SSFileWriter                       C:\Program Files (x86)\TechSmith\Camtasia Studio 8\CamtasiaFilters.dll TechSmith Frame Rate Tuner         C:\Program Files (x86)\TechSmith\Camtasia Studio 8\CamtasiaFilters.dll TechSmith Camera Adjust             C:\Program Files (x86)\TechSmith\Camtasia Studio 8\CamtasiaFilters.dll Techsmith Quicktime MOV Source     C:\Program Files (x86)\TechSmith\Camtasia Studio 8\CamtasiaFilters.dll TechSmith Sound Effects Filter     C:\Program Files (x86)\TechSmith\Camtasia Studio 8\CamtasiaFilters.dll TechSmith Flv Key Frame Setter     C:\Program Files (x86)\TechSmith\Camtasia Studio 8\CamtasiaFilters.dll TechSmith Floating Point Wave Filter C:\Program Files (x86)\TechSmith\Camtasia Studio 8\CamtasiaFilters.dll TechSmith Grabber Sample Filter     C:\Program Files (x86)\TechSmith\Camtasia Studio 8\CamtasiaFilters.dll LAME Audio Encoder                 C:\Program Files (x86)\TechSmith\Camtasia Studio 8\lame_dshow.ax Sample File Source (Async.)         C:\Program Files (x86)\TechSmith\Camtasia Studio 8\TimelineFilters.dll Techsmith Encoder Image Source     C:\Program Files (x86)\TechSmith\Camtasia Studio 8\TimelineFilters.dll Techsmith Encoder Smooth Scale Source C:\Program Files (x86)\TechSmith\Camtasia Studio 8\TimelineFilters.dll Techsmith Encoder Color Source     C:\Program Files (x86)\TechSmith\Camtasia Studio 8\TimelineFilters.dll Techsmith Encoder Quicktime MOV Source C:\Program Files (x86)\TechSmith\Camtasia Studio 8\TimelineFilters.dll Closed Captions Analysis Filter     C:\Windows\SysWOW64\cca.dll Enhanced Video Renderer             C:\Windows\SysWOW64\evr.dll iTV Data Sink                       C:\Windows\SysWOW64\itvdata.dll iTV Data Capture filter             C:\Windows\SysWOW64\itvdata.dll MP3 Decoder DMO                     C:\Windows\SysWOW64\mp3dmod.dll Mpeg43 Decoder DMO                 C:\Windows\SysWOW64\mp43decd.dll Mpeg4s Decoder DMO                 C:\Windows\SysWOW64\mp4sdecd.dll MPEG-2 Sections and Tables         C:\Windows\SysWOW64\Mpeg2Data.ax AC3 Parser Filter                   C:\Windows\SysWOW64\mpg2splt.ax MPEG-2 Splitter                     C:\Windows\SysWOW64\mpg2splt.ax MPEG-2 Demultiplexer               C:\Windows\SysWOW64\mpg2splt.ax Mpeg4 Decoder DMO                   C:\Windows\SysWOW64\mpg4decd.dll Microsoft AC3 Encoder               C:\Windows\SysWOW64\msac3enc.dll Microsoft DTV-DVD Audio Decoder     C:\Windows\SysWOW64\msmpeg2adec.dll Microsoft MPEG-2 Video Encoder     C:\Windows\SysWOW64\msmpeg2enc.dll Microsoft MPEG-2 Encoder           C:\Windows\SysWOW64\msmpeg2enc.dll Microsoft MPEG-2 Audio Encoder     C:\Windows\SysWOW64\msmpeg2enc.dll Microsoft DTV-DVD Video Decoder     C:\Windows\SysWOW64\msmpeg2vdec.dll BDA MPEG2 Transport Information Filter C:\Windows\SysWOW64\psisrndr.ax WM ASF Reader                       C:\Windows\SysWOW64\qasf.dll WM ASF Writer                       C:\Windows\SysWOW64\qasf.dll File writer                         C:\Windows\SysWOW64\qcap.dll Smart Tee                           C:\Windows\SysWOW64\qcap.dll AVI Mux                             C:\Windows\SysWOW64\qcap.dll Infinite Pin Tee Filter             C:\Windows\SysWOW64\qcap.dll DV Muxer                           C:\Windows\SysWOW64\qdv.dll DV Splitter                         C:\Windows\SysWOW64\qdv.dll DV Video Decoder                   C:\Windows\SysWOW64\qdv.dll Line 21 Decoder                     C:\Windows\SysWOW64\qdvd.dll DVD Navigator                       C:\Windows\SysWOW64\qdvd.dll Overlay Mixer2                     C:\Windows\SysWOW64\qdvd.dll Overlay Mixer                       C:\Windows\SysWOW64\qdvd.dll SampleGrabber                       C:\Windows\SysWOW64\qedit.dll Null Renderer                       C:\Windows\SysWOW64\qedit.dll Color Space Converter               C:\Windows\SysWOW64\quartz.dll AVI Splitter                       C:\Windows\SysWOW64\quartz.dll VGA 16 Color Ditherer               C:\Windows\SysWOW64\quartz.dll MJPEG Decompressor                 C:\Windows\SysWOW64\quartz.dll MPEG-I Stream Splitter             C:\Windows\SysWOW64\quartz.dll SAMI (CC) Parser                   C:\Windows\SysWOW64\quartz.dll Internal Script Command Renderer   C:\Windows\SysWOW64\quartz.dll MPEG Audio Decoder                 C:\Windows\SysWOW64\quartz.dll Video Mixing Renderer 9             C:\Windows\SysWOW64\quartz.dll ACM Wrapper                         C:\Windows\SysWOW64\quartz.dll Video Renderer                     C:\Windows\SysWOW64\quartz.dll Video Port Manager                 C:\Windows\SysWOW64\quartz.dll Video Renderer                     C:\Windows\SysWOW64\quartz.dll AVI Draw                           C:\Windows\SysWOW64\quartz.dll AVI Decompressor                   C:\Windows\SysWOW64\quartz.dll AVI/WAV File Source                 C:\Windows\SysWOW64\quartz.dll Wave Parser                         C:\Windows\SysWOW64\quartz.dll MIDI Parser                         C:\Windows\SysWOW64\quartz.dll Multi-file Parser                   C:\Windows\SysWOW64\quartz.dll File stream renderer               C:\Windows\SysWOW64\quartz.dll Line 21 Decoder 2                   C:\Windows\SysWOW64\quartz.dll File Source (Async.)               C:\Windows\SysWOW64\quartz.dll File Source (URL)                   C:\Windows\SysWOW64\quartz.dll MPEG Video Decoder                 C:\Windows\SysWOW64\quartz.dll SBE2MediaTypeProfile               C:\Windows\SysWOW64\sbe.dll StreamBufferSink                   C:\Windows\SysWOW64\sbe.dll SBE2FileScan                       C:\Windows\SysWOW64\sbe.dll MPEG-2 Video Stream Analyzer       C:\Windows\SysWOW64\sbe.dll StreamBufferSource                 C:\Windows\SysWOW64\sbe.dll StreamBufferSink2                   C:\Windows\SysWOW64\sbe.dll VBI Codec                           C:\Windows\SysWOW64\VBICodec.ax VBI Surface Allocator               C:\Windows\SysWOW64\vbisurf.ax WMAudio Decoder DMO                 C:\Windows\SysWOW64\WMADMOD.DLL WMAPro over S/PDIF DMO             C:\Windows\SysWOW64\WMADMOD.DLL Screen Capture filter               C:\Windows\SysWOW64\wmpsrcwp.dll WMSpeech Decoder DMO               C:\Windows\SysWOW64\WMSPDMOD.DLL WMVideo Decoder DMO                 C:\Windows\SysWOW64\wmvdecod.dll WMV Screen decoder DMO             C:\Windows\SysWOW64\wmvsdecd.dll VPS Decoder                         C:\Windows\SysWOW64\WSTPager.ax WST Pager                           C:\Windows\SysWOW64\WSTPager.ax
Extracting Camrec Contents
ThinkVantage Virtual CameraIntegrated Camera
=== End of Camtasia Studio Diagnostics ===
Photo of Ken Glynn

Ken Glynn

  • 4 Posts
  • 0 Reply Likes
  • frustrated

Posted 6 years ago

  • 2
Photo of Logan S.

Logan S.

  • 2813 Posts
  • 153 Reply Likes
Hey Ken,

Thanks for the detailed report. I'd like to have you open up a ticket at support.techsmith.com so we can log this issue, and see what we can do to get you taken care of.
Photo of Ken Glynn

Ken Glynn

  • 4 Posts
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Thanks Logan. I resolved the issue by powering the USB ports in my Dell monitor and running the Blue Snowball through the monitor. Sounds great now. Not sure what was causing the crackling, but it's working great now! Thanks for the follow up.
Photo of Edward Clark

Edward Clark

  • 2 Posts
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Hi I have the same issue, my Blue Snowball mic sounds perfect in audacity but when it comes to putting it through Cubase LE7 there is a lot of crackle and it sounds awful, I don't quite understand what you mean when you say you powered it through your Dell monitor. Do you have any suggestions, bearing in mind I'm using a laptop.
Photo of Ken Glynn

Ken Glynn

  • 4 Posts
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Hi Edward,

Yeah, to use my solution, you would need an external monitor, apart from the laptop monitor, that has USB ports on the side or bottom of the monitor. Powering means you run a USB cable from your laptop to the monitor, which powers the USB ports. Then, whatever you plug into the monitor USB ports bypasses whatever in the laptop is adding the crackle to the Blue Snowball signal. Hope this helps.

Ken
Photo of Edward Clark

Edward Clark

  • 2 Posts
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Thanks for the quick response! That makes sense now but I don't have a moniter could you suggest any alternatives?
Photo of Ken Glynn

Ken Glynn

  • 4 Posts
  • 0 Reply Likes
Gosh I'm not sure. Try some other method of routing the USB through another component? Or log a ticket at support.techsmith.com. Good luck!

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