licence for both mac and PC

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Hi there. I am looking to purchase Camtasia and Snag it for making presentations and videos for my classroom teaching. I have a question that i want clarified first though. If i buy 1 licence, this allows me to run this on two machines. What if one was a PC  and the other a Mac. I use both, so would like some clarification on this as to whther this is ok with 1 licence, as if it is 2, then i guess i will just have to choose which platform. thanks
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Aaron Webb

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Posted 1 year ago

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Rick Grunwald

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I would contact customer service. THis is mostly a user to user forum with the developers popping in from time to time. One of them may give you the answer here but if not you can Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Chat Support Hours.

You can reach the “CHAT” Support Team for assistance from

 6:00 AM to 9:00 PM ET, Monday-Friday

 Saturday from 12:00 PM to 4:00 PM ET.
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Marko

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Yes, it's possible to use the licence in both Mac and PC.
But you'll have to download different versions of the software for your platforms.

See this answers from techsmith employee
https://feedback.techsmith.com/techsmith/topics/upgrading_snagit_on_both_mac_and_pc_platforms
https://feedback.techsmith.com/techsmith/topics/how-are-licences-handled-on-many-pcs

Cheers !
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Aaron Webb

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thanks! Awesome help!
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Paul

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And you know that you are in for a headbutting the wall experience because things don't work the same way in the two versions and some things are not possible in PC but are in Mac and vice versa?
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Jigs Gaton, Consultant

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Or flipping that, you can do some things on a PC that you can't do on a Mac (or have a slightly different experience on one platform over another). 
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Paul

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... and vice versa? :)
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Jayne Davids

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Hi Aaron,

As others have confirmed you can purchase 1 licence to use on 2 devices, however they must not be used simultaneously. Here's a link to the End User Licence Agreement. It states:

You may also install and run a second copy of the Software on a second licensed device for use only by you for your internal business or individual use only, whichever is applicable. Only one person at a time may use the Software on each licensed device and the two licensed devices may not be used simultaneously by that one person.

I use both and as the others already mentioned not every feature is available on both and some functions work slightly different. 

To share a project across both platforms you must make sure you use the export and import project function. NB: not all elements of your project are cross platform compatible i.e. legacy callouts and captions. More info can be found here: https://support.techsmith.com/hc/en-us/articles/115000335631-Project-Collaboration-Tips#sts=Working with Cross Platform Projects

I hope this helps,

Jayne @Raiveon

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clark

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Jayne, That was very helpful. I am in a situation where I normally run Cam on my notebook, but I've been hired by a company that I need to produce a training video, but they wont let me access the network and their system with my notebook. I have to use one of their computers. Can I temporarily load CAM and produce whats needed and delete the program without affecting my licence?
Thanks advance.
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Jayne Davids

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Hi Clark, just to be 100% sure in this situation, I would submit a ticket to TechSmith to check. See beginning of this thread for the link.

The EULA indicates it should be OK.