Limit reached but no vidsto delete in account

  • 1
  • Problem
  • Updated 1 year ago
  • (Edited)
Screencast says I have reached my max and to delete videos. I do not see any videos to delete in my account. Please help. [private information deleted]
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oktboy

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Posted 1 year ago

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Daniel Foster, Snagit strategy lead

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Hi Oktboy - the Screencast limits are based on total storage and bandwidth, which includes images as well. The suggestion of deleting videos may have been because videos tend to take up more space. You can sort your content by file size and delete the largest, though.
(Edited)
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oktboy

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When I login, I do not see any videos in screencast so I cannot delete anything. I can share a screenshot of what I see?
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Daniel Foster, Snagit strategy lead

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Hi Oktboy, all these numbers are 0 for you? If so, are you logged into the same account that received the notification?
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oktboy

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oktboy

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oktboy

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Found the issue. I had another account that has my movies so they are linked now. That is super confusing.