List of Bugs in Snagit 13

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  • Updated 11 months ago
Hi everyone. Since purchasing an upgrade to Snagit 13 I've submitted a few bug reports to TechSmith Support. For the benefit of the community, I thought I'd share my list of some of the issues I encountered so far. Some of these have been acknowledged by TechSmith as bugs they're going to fix, others they're not too concerned about.

1) The capture option 'Preview in Editor' doesn't work.
The Editor always opens after doing a capture, even if the option 'Preview in Editor' is turned off. In fact, it even opens if you cancel doing a capture by pressing Esc after starting to capture.

2) Position of Capture Window is not retained across sessions.
If you like to keep the floating Capture Window positioned in a particular position on your monitor (e.g. up in the top left corner) then you're out of luck. It was possible with Snagit 11, but quitting and restarting Snagit 13 puts the Capture Window back in the middle of your primary monitor. TechSmith support say that this is "expected behavior".

3) Editor opens to last capture rather than Library view.
After doing a series of captures with 'Preview in Editor' turned off, opening the Editor opens to the last capture, rather than to the Library view. This is probably linked to #1.

4) Turning off the option 'Show me onboarding' doesn't actually remove the 'Getting Started' and 'What's New' lists up in the top right corner of the Editor, despite what the documentation says for this option.
TechSmith support say that the documentation is incorrect and that disabling this option is not supposed to remove the 'Getting Started' and 'What's New' items from the UI.

5) Reverse sorting by 'Date' in the Library doesn't work correctly.
When sorting the Library by 'Date' reversed (i.e. latest images up top), which groups the captures by month, new captures are often added to the end of the current month (bottom right) instead of up at the top left like they should be due to the reverse sort.

6) Splitter position between Quick Styles and Tool Properties is not saved.
If you like to make more space for the Quick Styles in the Editor by dragging the splitter downwards, then you're out of luck. Quitting and restarting Snagit 13 resizes the Quick Styles section back to its default size.

7) Deleted captures can get stuck in the 'Recent Captures' tray. 
Despite turning on the option 'Remove all items from the Tray when closing Editor', sometimes captures can get stuck in the tray with no way to remove them. Difficult to reproduce reliably, but it is somehow possible to get Snagit 13 into this confused state.

8) Maximized state of Editor window is not saved across sessions.
If you like to keep the Editor window fully maximized, then you're out of luck. Quitting and restarting Snagit 13 resets the state of the Editor window to 'restored' (i.e. you'll have a maximize button visible again, instead of a restore button, even though the Editor window appears to be using all the space on your monitor). This is especially annoying if you have dual monitors because the 'restored' window casts a shadow (default Windows Aero effect) on the second monitor so it's very obvious that the Editor is not a maximized window. Why the developers of Snagit don't seem to save anything related to window state and the position of window controls between sessions is a mystery.

9) When capturing from the bottom of the screen, the bottom row of pixels is missed.
If you start a capture, then position your mouse cursor at the botton of the screen and drag a box upwards, the botton row of pixels on your screen will not be included in the capture. Snagit support have been aware of this issue for several years and their latest reply to me is "we have had other higher priority bugs that have come up that have kept pushing this to our backlog".

10) Impossible to change the tool that is selected initially in the Editor.
Hopefully you love to always use the Arrow tool. Because that tool is always selected initially when opening a capture in the Editor. No matter what tool you used last, or what tool you'd prefer to use by default.

11) On the Editor toolbar the 'Crop' button is inextricably linked to the 'More button'.
The 'More' button is always linked to another button on the toolbar. You can't remove the the other button (Crop) when customizing the toolbar, you can't move the Crop button on its own, and you can't move the 'More' button on its own. Snagit support say "This was a limitation in code when designing the toolbar, in that a tool will always be linked to the more button."

12) Toggling between 'Editor' and 'Library' doesn't return to proper scroll position on the left side.
After clicking 'Editor' and then 'Library' tome back to the library view, the current node in the tree on the left is automatically scrolled to the top of the window (annoying), yet the scrollbar indicates that you're already in the topmost position (misleading). In other words, not only does the Library get unnecessarily scrolled, but the scrollbar itself doesn't get updated correctly when it does so.

13) Snagit 13 installer error: "The specified program requires a newer version of Windows".
On Windows 10 if you run the Snagit 13 installer from another program (e.g. another file manager) that is running in Windows 7 compatibility mode it just displays an error: "The specified program requires a newer version of Windows."

14) Sometimes clicking on a node in the Library doesn't show the captures that should be displayed.
For example, sometimes when I open the Editor to the 'Recent captures' node in the tree, nothing is shown on the right, even though there are a number of images that count as recent captures (e.g. the number in the brackets next to 'Recent captures' might be showing '10'. At this point I need to quit Snagit and restart it to get it out of this confused state. I haven't logged a support ticket for this yet as I haven't found out how to reliably reproduce it.
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Neville

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Posted 3 years ago

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Chris Larson, Snagit Technical Product Manager

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Hi Neville,
Thank you for taking the time to write up the issues you've encountered. Technical Support definitely passes these on to the team. We have competing priorities of bug fixes, so we try to give realistic expectations for when things are going to be fixed, but there aren't any here that we're not worried about.

1) The capture option 'Preview in Editor' doesn't work.
This something that is logged, but we're having some issues reproducing it well. We do open Editor so that we can process the image regardless if you have "Preview in Editor" off, but it is supposed to remain minimized so that it doesn't interrupt your workflow. Is it the whole window or just the icon in the task bar that you don't want opening?

2) Position of Capture Window is not retained across sessions.
This has been logged and we'll talk about it with the team when we're prioritizing work.

3) Editor opens to last capture rather than Library view.
This also has been logged and we'll talk about it with the team when we're prioritizing work. But to help inform us better, what are you doing in the library after your series of captures? Organize them? Something else?

4) Turning off the option 'Show me onboarding' doesn't actually remove the 'Getting Started' and 'What's New' lists up in the top right corner of the Editor, despite what the documentation says for this option.
"TechSmith support say that the documentation is incorrect and that disabling this option is not supposed to remove the 'Getting Started' and 'What's New' items from the UI." Correct, it's there to disable any current of future onboarding from popping up and interrupting you.

5) Reverse sorting by 'Date' in the Library doesn't work correctly.
This one is trickier. We do sort by Date in reverse by to group captures in months. But within each month, we are sorting by the last thing you sorted by. I'm not clear on the history behind this right now, but we'll chat about it.

6) Splitter position between Quick Styles and Tool Properties is not saved.
Yup, we've definitely heard this a couple times now. We're also considering whether or not you'd want it to remember per tool. What do you think?

7) Deleted captures can get stuck in the 'Recent Captures' tray. 
We're also having trouble reproducing this, if you get reliable steps, just let us know.

8) Maximized state of Editor window is not saved across sessions.
This goes along with you're #6. It's in the same boat. Something we'll be actively considering during our next development phase.

9) When capturing from the bottom of the screen, the bottom row of pixels is missed.
Logged and being looked at.

10) Impossible to change the tool that is selected initially in the Editor.
Correct. Currently there is no way to change that, but that’s a good call. We may want to default to whatever tool you used last or the tool farthest to the left. Thoughts?

11) On the Editor toolbar the 'Crop' button is inextricably linked to the 'More button'.
Yup, Support was correct. We have the More button there so that you can select tools that aren't in the toolbar. When you select something from the More dropdown, we need to show which tool you have selected, so we put it to the left of the More button. This would be the Crop tool in your case. We do this because we don't want to remove tools from the toolbar that you may have explicitly added to the toolbar through toolbar customization. And we need to show the tool you have selected, like mentioned above. If you have alternate ideas, we're all ears! :)

12) Toggling between 'Editor' and 'Library' doesn't return to proper scroll position on the left side.
Something we'll be considering during our next development phase.

13) Snagit 13 installer error: "The specified program requires a newer version of Windows".
Thank you for those details that'll be helpful in diagnosing that error.

14) Sometimes clicking on a node in the Library doesn't show the captures that should be displayed.
Hmm. That one is interesting, yeah, if you or others can find steps for it. That'd be fantastic. We'll be looking for it.

Again, thank you for your diligence in finding and reporting these! Our customers are a great resource.
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Heather Ceana

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I'm also encountering bugs. The list shouldn't be long. That's what beta testers are for. Customers aren't unpaid beta testers, or shouldn't be.
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Neville

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Hi Chris
Thanks for your follow up comments - they are much appreciated. Here are my replies to some of the individual points.

1) The capture option 'Preview in Editor' doesn't work.
I don't want the Editor opening on its own in the taskbar, even if it's minimized. With 'Preview in Editor' turned off, I expect Snagit to only have its tray icon visible until such time as I choose to open the Editor/Library. Just like in version 11. Here's an example use case: I sometimes take multiple snaps of things I see online, or information I enter into web forms, in quick succession that I have no intention of editing or sharing, but which I want to keep for my own reference at some point in the future. Basically, I'm just snapping several different things with the expectation that in the background they're getting safely stored in the Snagit Library. There's no need to have Snagit appear on the taskbar. I like to keep the taskbar as clean as possible, with just the applications I'm working in.

3) Editor opens to last capture rather than Library view.
My workflow in Snagit 11 typically went like this: After taking a series of snaps (with 'Preview in Editor' turned off), at some later point (minutes or hours later) I would open the Library view by right-clicking the tray icon and choosing to open the Snagit Editor. This would give me an overview of all the recent images I captured so I could decide which ones I want to work with and in which order. By having chosen not to 'Preview in Editor', this made sense because instead of being taken straight to any individual image, I would always start off in the Library view.

4) Turning off the option 'Show me onboarding'.
I've completed all the steps in the 'Getting Started' and 'What's New'. It would be nice to have an option to remove the little "information balloon" from the UI.

5) Reverse sorting by 'Date' in the Library doesn't work correctly.
The column being sorted by is 'Date'. But that sort order is not being applied to new images that go into the Library while the Library is currently open. Basically it's a problem of a missing automatic refresh. To correct the problem each time, it is necessary to click twice on 'Date' to reverse the sort to ascending and then back to descending like it was at the beginning. In other words, because the Library is not automatically refreshing according to the sorted column, I'm having to manually refresh by clicking the column heading twice, just to account for the new image that's in the wrong place.

6) Splitter position between Quick Styles and Tool Properties is not saved.
Remembering by tool would be even better.

10) Impossible to change the tool that is selected initially in the Editor.
Yes, furthest to the left would be an improvement. Or even remember whatever tool was last used, including across sessions.

11) On the Editor toolbar the 'Crop' button is inextricably linked to the 'More button'.
I see what you're saying, and that makes more sense now. I'll let you know if I can think of any way it could be improved. 
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Chris Larson, Snagit Technical Product Manager

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Thank you! Much appreciated. Your explanations make a lot of sense.
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Ashley Goble

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1) The capture option 'Preview in Editor' doesn't work.

I have this same issue -  I use a specific hotkey to capture a region, copy to clipboard, and bypass the Editor entirely to be able to Snag, and paste directly to another file, email, etc. It's very frustrating to have to close out a separate window every time I want to select, copy, and paste, with no editing.

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Muffle

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10) Impossible to change the tool that is selected initially in the Editor.

Oh, absolutely.  This is driving me crazy!  Let me select my own default tool, please (I like Selection).  Or remember whatever tool was last used.  I've drawn so many unintended arrows since I updated.  Ugh.
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Joe Morgan

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You can hit the "Alt" button to UN-select tools.

Your cursor will turn back into a cursor.

Regards, Joe
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Neville

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Another one for the list, which I've just submitted to Support:

15) Previewing effects (without applying) changes the Modified Date on captures.
If you simply preview some effects on a capture that you have open in the Editor, simply by clicking on some of the effects in the 'Effects' panel and then cancelling or clicking on the same effect button again to make it go away, when you next close the Editor the Modified Date on the capture gets changed. Even though no modifications were ever made. This messes up the order of the images if you're sorting by Modified Date, because images that you never even really modified get sorted to the top.
Likewise, if you use a tool on the image (e.g. draw an arrow) and then Undo that action so you're back to the original, the Modified Date also gets changed the next time you close the Editor.

Snagit should only ever change the Modified Date when actual modifications are made.
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Kelly Mullins, TechSmith Employee & Helper

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Hi Nevelle,

Would you please email me at k.mullins@techsmith.com?
I would like to ask you a few questions offline.

Thanks!
Kelly
User Assistance
TechSmith
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Neville

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Here is a screenshot demonstrating issue #14. I'd rebooted, right-clicked the tray icon and chosen to open the Editor. As you can see, 'Recent captures' is selected, but nothing is shown on the right. Only after taking this screenshot (i.e. forcing the Library to refresh by having another image added to it) did the recent images then get displayed.



Before doing the reboot, I had noticed another issue, whereby there was a horizontal scrollbar visible at the bottom of the left pane, even though there's clearly nothing to scroll because nothing is obscured. When I expanded the 'Applications' node so that there would actually be something to scroll horizontally, that phantom scrollbar was non-functional -- clicking on it I could not scroll left or right.
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Neville

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TechSmith, are you aware of this and able to reproduce? Every time I restart Snagit (usually by rebooting), the first time I go into the Editor, with the 'Recent captures' node selected, nothing is shown. I have to click on some other node in the tree and then click on 'Recent captures' again in order for it to show the captures. Every single time.
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Robert R., Online Community Admin

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 Hi Neville;

This isn't something I've seen before (nor has my Senior Tech Support Agent), so I am curious, have you moved your capture library location at all? Did you have Snagit 9, 10, 11, or 12 installed on the computer prior to installing Snagit 13 (i.e. an existing library)?
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Neville

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Hi Robert, I haven't moved the capture library location. I upgraded from Snagit 11. The library location is C:\Users\Neville\AppData\Local\TechSmith\SnagIt\DataStore\
(Edited)
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Dany_jim

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Snagit 13.0.3 Build 7115

1) Recent - Is not remember positions after restart.

My position is open - after restarting is in the closed position

2) Background color
Is not remember my color set [#15191C] after restart.

3) Tool Properties
Does not remember the last position after restart
Always after restart have to shoot him down.
(Edited)
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Neville

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@ Chris Larson
I guess you found my explanation concerning the capture option 'Preview in Editor' unconvincing in the end. And I guess you still strongly believe that even with that option disabled when doing a capture, it is essential that Snagit Editor opens up on the taskbar, with the latest capture open.

For me it is very frustrating that after all these months, with the release of v13.1.0, nothing in this regard has changed.
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Chris Larson, Snagit Technical Product Manager

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This is currently slated for 13.1.1. But it's been weirdly tricky to fix. Hoping we can get you a fix soon.
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Neville

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@ Chris Larson
Is v13.1.1 also going to fix the bug whereby the Snagit Editor window doesn't remember its maximized state across sessions? (issue #8 in my original post in this thread). Because that still doesn't work in v13.1.0

I haven't yet tested all the other bugs I reported so far. I wonder how many have been addressed in v13.1.0

EDIT: issue #9 is also still unresolved (bottom row of pixels is missed when dragging a selection upwards from the bottom edge of the monitor).
(Edited)
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Neville

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@Chris Larson
I eagerly tried v13.1.1 but yet again am disappointed. Concerning just the 'Preview in Editor' issue, I see that it's been only half-fixed. The last capture you took still gets opened inside the Editor in the background (despite the capture setting saying not to), it's just that the actual Editor window itself now no longer unexpectedly opens. But when you right click the tray icon and choose to open the Editor, instead of seeing the Library view, you see that the Editor has already gone ahead and opened/previewed the image already.

As a reminder, for some additional context, let me quote my point #3 in the original post and then my follow-up comments for point #3:

"3) Editor opens to last capture rather than Library view.After doing a series of captures with 'Preview in Editor' turned off, opening the Editor opens to the last capture, rather than to the Library view."

"3) Editor opens to last capture rather than Library view.
My workflow in Snagit 11 typically went like this: After taking a series of snaps (with 'Preview in Editor' turned off), at some later point (minutes or hours later) I would open the Library view by right-clicking the tray icon and choosing to open the Snagit Editor. This would give me an overview of all the recent images I captured so I could decide which ones I want to work with and in which order. By having chosen not to 'Preview in Editor', this made sense because instead of being taken straight to any individual image, I would always start off in the Library view."

Furthermore, I see that a separate issue I'd reported, where sorting by Date Reversed (i.e. latest captures towards the top left of the Library), still doesn't work. The Library, in the background, is still not refreshing correctly. With the Library window closed (i.e. in the tray only), and with the Preview in Editor option turned off, try taking a series of snaps and then afterwards open the Editor and look at the Library view. Often, the captures are not in the expected reverse date order. You have to manually hit F5 to force the Library view to refresh.
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Neville

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One reason for many people choose to use Snagit is managing and keeping a record of their captures. And that's the intended workflow we're supporting. ... And then you can come back to the Library or Editor later to view your captures.
But this it exactly what I'm wanting to do. Take a series of screenshots over a period of time, without any interruption, and then later on open up the Editor to see all the captures. Not necessarily the last one I've just taken.

Look at it this way: if you currently have the Editor window open, and then take a capture, you will immediately see that capture open up in the Editor window. In this example there'd be no need even to right click the tray icon and choose to open the Editor. It's already right there, and it's immediately very obvious that the capture is immediately opened in the Editor. Despite choosing not to open in the Editor. How can it make sense that Snagit is doing exactly the opposite of what I've chosen?

Why not just have the option 'Preview in Editor' actually do what it says, and then leave the whole business of showing the window or not showing the window to the user. If they want the window to be open, they can leave it open on their taskbar. If they don't want the window open, they can minimize it to the tray. I don't know why the whole window visibility thing is conflated with this other setting concerning whether the image gets opened by the Editor.
(Edited)
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Neville

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@Chris Larson
Did you see my last reply? Is the conversation over from your perspective?
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Chris Larson, Snagit Technical Product Manager

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Yep, just reading it now. You'd like the Library to stay open as opposed to the Editor after you close it and take captures. We'll look into that further and see if that's feasible while still opening each capture in the Editor tray (which is where we have most people managing their captures and spending their time).
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Neville

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@Chris Larson
Currently this is what happens in v13.1.1:

Preview in Editor - YES: Image is opened in the Editor in the main view, and the Editor window is opened if it isn't already open.
Preview in Editor - NO: Image is opened in the Editor in the main view.

This is what I want:
Preview in Editor - YES: Image is opened in the Editor in the main view, and the Editor window is opened if it isn't already open.
Preview in Editor - NO: Quietly put the captured image into the Library (and into the Editor tray, if you must), and leave the main Editor view alone (i.e. leave it in whatever view mode it was last left in. If the Library was the last thing showing, then leave the Library showing in the main view)

Does that make sense the way I've explained it?
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Chris Larson, Snagit Technical Product Manager

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Yup, it certainly does, thanks for your feedback on this behavior. :) I have it written up as an improvement.
(Edited)
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Suzanne S Barnhill

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I'm using Snagit 13.1.3, and I still can't get toolbar customizations to survive a Windows restart. I have added Save and Open buttons till I'm blue in the face. This is more annoying to me even than the arrow default.
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Joe Morgan

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You have an unusual problem Suzanne,

I have no problem getting toolbar customization's to survive a Windows restart. I just added Save and Open buttons to see if they would stick. They did, I'm running Windows 10 Anniversary addition. But the issue should reside with SnagIt "In my opinion"
I'm also running version 13.1.3

If I were you, I would get Tech Support involved.

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