List of recent snags is empty

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The list of recent snags is empty. The datastore is properly pointed to in Snagit Editor Preferences, and the folder (C:\Users\???????\AppData\Local\TechSmith\SnagIt\DataStore\) contains a 4 MB SnagIt900.sdf file.

How can I reconnect the datastore to SnagIt, and/or otherwise return the recent snags to the list at the bottom of the screen?
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JL1

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Posted 2 months ago

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Joe Morgan

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Did you recently uninstall and re-install SnagIt?

I'm asking because if theres only one 4MB file in the datastore. The datastore has either been deleted, or its located somewhere else on your computer.

Aside from a reinstall, I'm not sure how/why the datastore location may have changed.
Or explain how all the file were deleted.

I've kept the datastore in the default AppData location for many years. I've never lost my files. I should probably clean it up one day {:>)
I just checked and I've got 1.8GB of content I never really look at. Mostly images.

You could type .snag in Windows Explorer file search engine .See it it leads you to a location with a lot of .snag images.

Other than that???
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Joe Morgan

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I almost forgot, I believe the .sdf file is how SnagIt keeps the Library organized.I have the same file. I opened it in notepad. There are over 100,000 lines of information.
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davidlambert

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How big is the *.sdf file Joe? Mine is 4948 kB or 4.83 MB and I've been using Snagit since 2008. I do regular backups and restore after OS or system changes. I don't know if that format has been used since Version 10 (my first version) but I assume it is replaced when a *.snagarchive file is restored.
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davidlambert

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JL1, is the image below like what you are seeing?

This is the editor window with no open images.
Or is it like this?

This is a library view of an empty folder. If I open a folder on the left containing images and then open images from it, they will appear in the tray along the bottom of the upper image here. If no folders on the left contain images then the datastore is empty. If the datastore folder contains no images then try opening some from your 'Pictures' folder and they should show in the library after closing the 'Editor.' Note that you may see new folders appear in the 'Navigation' pane depending on when the images you open were created.
(Edited)
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Joe Morgan

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davidlambert,

My .sdf file is 11.3 mb

I have multiple versions of SnagIt installed. I don't know if that has any significant bearing on file sizes or not?
If I close SnagIt 2020 with the library open. Then open SnagIt 8, its in library mode as well.

If I close 2020 in edit mode, then open Version 12. The same image is loaded onto the canvas and the same images are available from recent capture tray.Bouncing between versions is relatively seamless.

For this reason, I don't believe other versions require  much additional information. But I'm guessing.

Its actually notepad ++ I used to open the sdf
Thats how I knew it exceeded 100,000 lines of text.




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JL1

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Thanks to both of you.
No recent (un)(re)install. I used SnagIt on Saturday. Then the computer (Win 7 Pro 64-bit) was shut down (and restarted a few times).

What I see is David's first image. However, when I click on Library in the tray, recent captures are indeed displayed, each one in a row. So, they are not lost. How can they be re-displayed in the tray?

Oh, and my .sdf file looks like this (no line number, although the option is enabled):





(Edited)
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Joe Morgan

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In notepad, they all seem to be "NUL" objects.

Which to the best of my knowledge. Spells corruption.

If you look at my Notepad++ image. There are NUL objects mixed in with many other things.
Line numbers can be enabled in settings.

I think TechSmith is better suited to assist you. Good luck.
Those NUL objects concern me.
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davidlambert

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Select them in the library, right-click and select 'Open.' You can select individual files or 'Ctrl+click' to select multiple files. 'Ctrl+A' will select all files/images in the library.
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Joe Morgan

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I see what your saying having re-read the latest post. Hopefully, thats all thats required.

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JL1

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Thanks to Joe and David. I see that the proper description of what happened is that recent captures (all of them, as a matter of fact) had become unpinned, since they had not disappeared. Double thanks to David for the tip.
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davidlambert

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You're welcome. After all, that is what a user forum is for, to help each other, if we can.
(Edited)