How can Camtasia Scorm Package report a status to the LMS platform?

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Hello,
I'm testing a Camtasia studio 8. I need to have a Video scorm Package with LMS reporting. I need that Camtasia Scorm Package reports to LMS platform status - Completed (or Passed). How can I do it? I don't see this function in Camtasia SCORM options. Please help.
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ZeE

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Posted 7 years ago

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Ben Rhodes, Employee

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You will want to do a custom production to get to the SCORM options. You'll find the SCORM options under the 'Video Options' page in production wizard. With no quiz, the player should mark the assignment complete when the user reaches the end of the video. However there is a bug in the current version of the player and the package will be marked complete when the page is closed. When using the quizzing and SCORM reporting, the assignment will be marked complete when the last question is answered.
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jleishman

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This is not what we are finding with Camtasia 8.0.2. It is still marking it complete upon open. Is there a fix or a work-around? I found something that said I have to open the index.html file, but that is not being produced as such. the files I am getting are named by the video name .html. Would that be the one to edit?
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Kevin Mojek, Employee

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Camtasia Studio 8.1.0 was released today. One of the new features is the ability to specify a minimum viewing percentage. Once the user has reached that point in the video, the LMS will be notified that the course has been completed. It is also cumulative, so, for example, if you've set your minimum percentage as 80%, and a user quits halfway through the course, and then goes back later and watches another 30%, the course will be marked as completed.
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Rick Seipp

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is there a way to allow a course to have multiple completions. Ie to retake a quiz if a student did not get enough answers correct?
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ZeE

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Thank You for answer. We Have a Saba LMS and Camtasia Content send only this to LMS:

2 lipiec 2012 21:03:19 CEST
Polecenie otrzymane = LMSFinish

Dane przesyłane przez zawartość do systemu Saba LMS w momencie zamknięcia sesji:

2 lipiec 2012 21:03:19 CEST Dane odpowiedzi =
error=0

So Content send only LMSFinish information but not status. :( What I have to do in order to send status passed to Saba LMS?

Thank You for help
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Ben Rhodes, Employee

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Camtasia Studio 8.0.2 was released last week. We made several fixes to the SCORM output. You will need to update Camtasia Studio and create a new SCORM production. Let us know if you are still having issues.

Ben
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Joanna Eldridge

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We had this same issue as well. Camtasia 7 videos update appropriately in our LMS but do not update the user status in Camtasia 8. Settings are the same. We will update to the new version of 8.0.2 and see if it is now resolved.
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Shirlz

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Are we able to set the number of times the video can be watched from the SCORM settings?
As you indicated above, the video is classed as passed even if its only opened.
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Ben Rhodes, Employee

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Usually access to an element in your LMS is controlled by a setting in the LMS. So it depends on what LMS you are using and what controls they have for the content. Hope that helps a little, I know that was a broad response.
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Joanna Eldridge

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8.0.2 does not resolve the SCORM issue. Ben - are there any updates to this? I am happy to schedule a call with your developer and provide examples through screen sharing.
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Andrew

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I have a SCORM file produced with some quizzes being utilized. I have confirmed that the % complete status gets updated in the Litmos LMS we are using based on the total amount of quiz answers completed.

That works fine for me, however I have selected to have the quiz reports sent through the LMS instead of email, although while in the LMS I unable to get a detailed listing of the quiz results - I only get the score.

Is that another glitch with Camtasia or do I need to contact my LMS provider to ascertain if the issue is on their end? When using Articulate Quizmaker '09 in the same LMS I am able to get detailed results without any issues which makes me think it might be a Camtasia-related issue.

Thanks!

Andrew
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Joanna Eldridge

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I'd like to know this as well. We've been unable to extract specific metrics for each quiz question; we only see the final calculated score.
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Andrew

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I received this response from them regarding this issue:

Hi Andrew,

Im afraid we do not send that information to the LMS. We only send the completion status, the raw score, and whether that score pass or failed.

Please let me know if you have any questions.

Kind Regards,
Mike
Senior Support Specialist

He later admitted it would be beneficial to have that information reported and asked that I report the request at http://feedback.techsmith.com so they can have a record of it for future updates.
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Shirlz

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Hi. I had one of our in house developers capture the questions and results via SQL. Unfortunately still unable to resolve the LMS issues Im having with the video & Quiz rendering complete as soon as its opened, even if not fully completed. This issue does not happen with other software that is used, ie Articulate.
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Kelly

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I am also experiencing this problem after updating to Camtasia 8.0.2. I don't have a quiz in my course, but published for SCORM. I expected the course to pass completion status to the LMS after the course has been opened/viewed (as it did in Camtasia 7). No information seems to be sent at all. I've loaded a help ticket for this as well. We're using Taleo/Oracle Learn for our LMS. Any update would be appreciated!
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Joanna Eldridge

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Hi Kelly - I received confirmation that a distinct change from Cam7 to Cam8 is that Cam8 requires the video to be watched in its entirety in one session. So, if your employee views the video, closes it out, comes back to watch the remaining portion, their status will remain as Incomplete. The entire video must be watched in one session in order for the status to update to Complete. I tested this on my end and confirmed this change. Camtasia 7 is the best solution if you just have a straight video without a quiz. Camtasia 8 is best if you have a Quiz.
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Kelly

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Hi Joanna,
Thank you so much for the quick response. I just tested this and you are correct - if I watch the video all at once, in one sitting, the course sends the completion data. Ugh - this is a horrible change from Cam7 to Cam8, in my opinion. This renders a lot of the productions we do useless - we usually create one video with a table of contents, allowing different audiences to jump to the section of their choice. This just doubles my work. Hopefully this will get updated as it seems to be causing a lot of people frustration. Back to Cam 7 for me! Thanks again - you were faster than Support in responding!
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Shirlz

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I agree with you. This was not a good decision to go this direction in Cam8. The whole idea of online e-learning is the flexibility of doing the sessions when convenient for the user. Also, this has an impact when there are course dependency's.
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mpy2k

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We do not consider this question answered - This needs to be changed in Camtasia 8 as soon as possible. Videos have to register as complete when they are viewed. Regardless of watching them in parts or in one session, and without having quizzes.
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Andrew

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Thanks for the input Joanna. Do you know what would happen if:

A user views 15 minutes of a 30 minute video. Closes the video. Logs back in at a later time and jumps to where they left off and then view the remainder of the video.

Do you know if it will get marked as complete at that point or if the SCORM content will only register the user skipped through a majority of the video and therefore not mark as complete.

I'm having issues where users shut the video down literally a few seconds before it actually ends and therefore the course doesn't update as completed. That will then prevent them from accessing the next portion of the training since most of my courses are locked requiring the users to complete the content in a specific order.

I believe your response above states that it will only be updated as complete if the video is viewed in one session.

If that IS the case do you know if that applys to just videos created with a SCORM package or with all videos format settings, regardless of whether SCORM is used or not.
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Joanna Eldridge

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Hi Andrew,

If the user comes back to launch the video, skips ahead and views the remaining portion of the video to the end, then their status will remain as Incomplete. The user is required to launch the video and watch it in its entirety (no moving ahead or skipping around) to the end; then their status will refresh to Complete/Passed. I've tested this several times and there is no workaround to this. Unfortunately, for your case, if the user watched the entire video except for the last 2 seconds, they will have to relaunch the video again and watch it in it's entirety again to the very end. It's a really terrible feature and there is no solution from Techsmith to address this limitation. I believe it's just for videos with SCORM.
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Shirlz

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It is possible to have a release note summary of the changes between Cam7 and Cam8. Including the new functionality?
I need this to determine whether it meets our business needs to upgrade.
Also, I downloaded the trial version of Cam8 to look at it before making the decision. If I created a publication from it, will it convert back to Cam7 if I open it with the previous version and not render the project corrupt?
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Joanna Eldridge

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HI Shirlz - Unfortunately, projects created in 8 will not convert to 7. I've tested this as well. You can create a project in 7 and convert it to 8 but you cannot do this the other way around.
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Kelly

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Hi all,
First, thanks to Joanna for the response - we did some similar testing on our end and found that you were exactly right. With no quiz (I haven't tested courses with quizzes yet), we have to revert back to Cam 7. In order to provide flexible elearning, this is the only way to pass completion status to the LMS without forcing the user to watch the course start to finish. Cam 8 will not pass completion status unless the user watches the course start to finish - and literally to the VERY end of the course. As Joanna indicated, if the last 2 seconds are skipped, your user is pretty much out of luck. They have to start over and watch the whole thing again.
This was confirmed in my support ticket:

"Thank you for the update; according to what you're saying, the Camtasia Studio 8 productions are working as designed, the only way the completion status will be sent is if the viewer watches the complete video. We do this so we don't run into the issue where a viewer simply loads the video, hits play, skips to the end and gets credit for the video without watching it."

We record and produce webinars with Camtasia, using the TOC to allow the user to jump to the appropriate section for their job. Cam 8 makes it impossible to do this and mark the user as complete. When asked if this is going to be updated and why the change was made from Cam 7 to 8, the response to my support ticket with Camtasia was:

"Unfortunately we do not intend to revert our controller to the older Flash-based controller, nor the way that our SCORM files work; this is primarily due to an overwhelming response from our user communities (specifically school and government institutions) that needed to error-check against student and employee participation." (Robert R)

We are extremely disappointed with this response and the decision to go this route on Camtasia's behalf. I've been a huge supporter of Camtasia because of it's vast options. Catering to one audience seriously renders our use of any future updates useless. We won't be using Cam 8 at all now. We've spent a considerable amount of money on our maintenance agreements (to get a program that won't work for us) as well as employee hours for program installation and now reinstallation. Instead of alienating a customer base, you would think that Camtasia would provide options for passing completion status to the LMS based on 1) access, 2) quiz results or 3) % viewed.
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mpy2k

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We second Kelly in her comments.
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Joanna Eldridge

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I agree with Kelly as well. Articulate provides those exact options when you are producing your module. We've already moved off Camtasia and are primarily using Articulate for our e-learning videos because of this exact issue. We have the flexibility now to determine how and when we want the user to receive credit (upon launching the video, quiz results, or % viewed). Camtasia is best used for creating and editing your video. You'll want to use another e-learning platform to actually produce your LMS video so that you have these flexible features. Just my 2 cents!
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Andrew

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Hi Joanna!
Can you elaborate on what element of Articulate software you use for your e-learning videos? I really only use Quizmaker since I've been using Camtasia for the videos but I too am getting tired of the inaccurate reporting feature. I have Presenter, Engage and Video Encoder but I have not invested any time into training myself on how to use those elements since I've been staying with Camtasia. In light of all this information I'm thinking I might need to start the process of switching over like you have.
Thanks - as always - for your input!
Andrew
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Shirlz

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We are looking to move to Articulate as well as a result of this.
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Kevin Mojek, Employee

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Hi all, thanks for the feedback and I apologize for the trouble. We are looking at a number of bug fixes and improvements to SCORM reporting for an upcoming CS 8 release. I'll try to report back here later with more specifics once our internal testing is further along.
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Rich Roselle

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Hello,

Above, Ben Rhodes says "You'll find the SCORM options under the 'Video Options' page in production wizard. With no quiz, the player should mark the assignment complete when the user reaches the end of the video"

I am using version 8.0.4. When I am in the custom wizard in the Video Options screen I click on the Options button under Reporting. This brings up Manifest Options, but that window does not have any options allowing me to mark anything to do with completion.

What am I missing?

Rich Roselle
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Kathryn Goldsmith

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This thread has been particularly helpful for me and I'm hoping to squeeze out a little more LMS/quizzing/SCORM info.

I am running Camtasia 8.0.4 and trying to load a Quiz to my LMS. The quiz results are reporting correctly, but I do not want the status of the video to be "Completed" until the user has "passed" by scoring an 80% or above.

My questions are:

1. Is it possible to make some sort of pass/fail designation in Camtasia? (i.e. if you do not score above an 80% then you fail and must retake the quiz)

The LMS I am using is Cornerstone OnDemand, and unfortunately I do not have control over posting materials there, so am limited in what I can test - does anyone know if the above question is an option in Cornerstone?

2. Is is possible to have the course remain "Incomplete" unless the test taker has scored 80% or above? I realize that the course is "completed" as long as the test taker finishes the video even if they don't answer any questions.

Thanks for any help you can give, even if the answer is that I can't do any of this.
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Kevin Mojek, Employee

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Not currently, but we'll have an updated version out soon which will allow you to:

a) set a viewing percentage that will trigger the change from incomplete to completed

and

b) set a minimum passing score that will trigger the change from failed to passed
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Kevin Mojek, Employee

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Just for the record, this functionality was added with the 8.1.0 release in June 2013 (current version is 8.1.2).
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tgorostiza

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How do you set this in version 8.4?
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Cyn

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I'm using ViDesktop - ViLMS - ALL videos register as completed.
I have installed Camtasia 8.1.2 (Build 1327) - Jul 19, 2013 - We do not use quizzes. We use IE8.

I see Kevin mentioned the capability to specify a minimum viewing percentage. I cannot find this option in order to test on our systems. Nor can I find this option in the help materials.
So, how does one set a required viewing percentage on SCORM compliant videos? Please advise.
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Cyn

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Just wanted to note- my problem was fixed by using an MP4 file instead of WMV. The option to add a minimum viewing percentage is not available on WMV files.
Thank you to Kimberli who was instrumental in assisting.
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AdamELP

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I want to use interactive video and track when complete on an iphone. If the person downlaods the app does the scorm tracking still pass the progress back to the lms from the app?
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Petya Koteva

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Hi guys,

We're using Success Factors Learning as an LMS and Camtasia produced SCORM packages do not work on it. The LMS does not recognize them as SCORM and does not get any data from them - so we cannot get Completed/Passed status upon the video being watched (which is what we want). We tried the solution here https://feedback.techsmith.com/techsmith/topics/success-factors-lms-cannot-upload-scorm-1-2-content-... but might have misplaced the metadata row because it still does not work.

Does anyone have any advice? Where exactly do we need to put the <schemaversion>1.2</schemaversion> row into the imsmanifest.xml file?

Thanks in advance.
Petya
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glenda.rose

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I'm having the same problem.  It's reporting COMPLETE, but not if the minimum score was reached on the quizzes.  Help, please. 
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yshashank

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Did you get a solution for this please?