Long recordings don't seem to actually record

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  • Updated 9 months ago
I "recorded" two separate web sessions of about an hour and SnagIt seemed to work fine.  When I stopped the recordings there were no errors.  I saved them and went back to watch them and they were only the first 12 and 13 minutes of each recording.  I have plenty of hard drive space so that isn't the issue.  Any ideas??
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Tom Brown

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Posted 9 months ago

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Tom Brown

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I think I just found something on my own.  When I am recording and minimize the control bar, the recording keeps going until I maximize it from the task bar.  It then automatically stops the recording.  Why??

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Joe Morgan

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That shouldn't be happening.
It sounds like a bug to me.Its probably best to run this by tech support.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Regards,Joe
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croninjoshua

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I had the same problem. I downgraded graphics driver and fixed the issue for me. All of my recording software was affected, so YMMV.