LOOONG time processing videos.

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  • Updated 3 months ago
There does not seem to be any improvements in processing videos in the new version (2018) of Camtasia. I paid to upgrade to this new version and it seems to take longer to process the videos! Is there something that can be done to make processing faster???
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Ray

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  • frustrated

Posted 3 months ago

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Joe Morgan

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I'm being lazy and copy and pasting a response from a TechSmith employee tonight.

Kevin Mojek, Employee

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2018 will use the graphics processing unit (GPU) to help with production. For most systems with a mid-range or better graphics card, this results in faster production. On systems with integrated graphics or some other low-end card, software-only mode may be faster. In the Edit -> Preferences dialog, on the Advanced tab, if the drop-down in the Hardware Acceleration has something selected similar to "Use graphics card - Intel HD Graphics", try changing that to "Use software-only mode" and reload your project. That can make a noticeable difference on some machines.

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Britt

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I have a super fast machine that was built for video. If camtasia 2018 was built to use my systems available resources to affect speed, it should be incredibly fast. The fact is it is S     L    O     W     E     R      than the earlier version I upgraded from. I feel like I paid to go backwards and get less, buggy performance with constant crashes.

64 bit operating system
Processor Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz, 2668 Mhz, 4 Core(s), 8 Logical Processor(s)
Installed Physical Memory (RAM) 24.0 GB
Total Physical Memory 24.0 GB

One would think these are MORE than sufficient to allow Camtasia 2018 to run smoothly. 

I've tried both settings as noted in image above and the software still crashes and is very SLOW.
(Edited)
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Robert R., Online Community Admin

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Hi Britt;

The primary variables here are going to be What OS you are using. Something to note is that Windows 7 does not support hardware acceleration in the same fashion as Windows 10, so if you are on Windows 7 you will not be able to take advantage of the Hardware Acceleration functions of Camtasia 2018. Simply being on Windows 7 will be the first crutch with regard to performance. The second will be the location of the source files; if you are storing your source files in a network drive, external hard drive, or in a cloud-synced folder (even if that syncing is paused), then you're likely going to run into performance issues and crashes. Storing content locally in a non-synced folder is key. Lastly will be the source files themselves; many files and formats will have bizarre properties (240 FPS, 100MB+ bitrates, variable bitrates, MPEG-3 audio encoded into an AVC/h.264 video, etc.) that can cause performance problems. Ideally a Camtasia Recorder file will be the best use-case, however that format can still run into performance issues if you are on Windows 7 and are storing the file in a network drive, external hard drive/flash drive, or in a cloud-synced folder. Opening a support ticket is the best way to look into the issue. Lastly, having a discrete video card of modern quality should help (on a Windows 10 machine) with production times as well as general performance.

Are you running Windows 7, Windows 8, or Windows 10?

Are your files stored locally or in a network drive, external hard drive/flash drive, or in a cloud-synced folder (whether paused or unpaused regardless)?

Are you using TREC files or imported media files?

Do you have an integrated graphics adapter or do you have a discrete graphics card?

-Robert
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Britt

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Robert,

Are you running Windows 7, Windows 8, or Windows 10?
7. Didn't know it was necessary to upgrade my operating system just to be able to process a simple desktop screen recording without the daily hassles or multiple software crashes. I would rate Camtasia 2018 a 3 on a 10 scale (being kind)  at this point. If it didn't crash and cause all the associated headaches, I would gladly rate it MUCH higher.

Are your files stored locally or in a network drive, external hard drive/flash drive, or in a cloud-synced folder (whether paused or unpaused regardless)?
Locally. 

Are you using TREC files or imported media files?
Most of the time it's just basic screen recording stuff. Sometimes I may add a simple mp4 file from the library etc. Nothing complicated. Most of my recordings are less than 10 minutes.

Do you have an integrated graphics adapter or do you have a discrete graphics card?
Yes. It contains 8 gigs of memory on board.
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Joe Morgan

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i7 CPU  920  @ 2.67GHz  Not super fast. It would be by yesteryear's standards . But by today's standards. It's middle of the line at best.

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Ray

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I have Windows 10, Intel HD Graphics 520, and I use an SD card.  I record my lectures, about an hour long, and immediately render it (.trec file).  In the previous version, this processing time took a little less than an hour while this new version takes at least an hour 15, maybe an hour and a half.  The main reason I paid to upgrade was because of the speed, and now that it's worse, I want my money back! 

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Britt

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Ray you and I have echoed the frustrations of many. I hope the REAL software issues will at some point be addressed. It's getting very annoying seeing one deflection after another void of an update to the buggy beta release known as Camtasia 2018.
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Britt

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I am able to render two hour DVDs without any system issues. I also do not have any other issues with system performance until... I open Camtasia 2018.
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paulliesenberg

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Strange. 1 have 2 machines: (1) my workstation: Win10, i7-7700, 32GB RAM, and (2) my laptop: Lenovo X270 with i7-7500U, 16GB RAM). Neither has an integrated graphics card. I have experienced marked performance improvements in both machines. I can't quantify them but they are extremely noticeable.  (PS: I a, using the recommended setup, and it does recommend to use the integrated Intel630/620 [respectively] graphics, and I guess it uses them more effectively than in Amtasia 9 in my case.)
(Edited)