Losing connection

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  • Updated 6 years ago
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The last video I uploaded less than 1 minute long and set to medium quality. took about 10 tries and 20 minutes to upload. each time it failed. A message popped up Saying :the connection was Lost! check your Internet connections! I am on a Cable modem (Comcast) and also have a DSL modem Temporarily (in Process of moving everything over to Cable modem
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pjonesCET

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Posted 7 years ago

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pjonesCET

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By the way:

Am using The Mac Version 2.2.x (the latest version).
MacBook Pro i7 Intel processor
8 GB RAM 500 GB Hard Drive (7200 RPM SATA)
System: Mountain Lion (OSX.8.1)
Modems: CenturyLink 3 MB DSL
Comcast Cable Modem Blas account 12-16 MB peak 30 MB at night.
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pjonesCET

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I see from this support people are uninterested in fixing problem
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John S. Richards

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P. Jones,

I use Camtasia Studio, not the Mac version, so this tip might not apply to you, but there may be a speed issue when you produce projects direct to Screencast.com.

I once had a similar issue, and a TechSmith add-on solved my problem.

Quote: Camtasia Studio: Error during upload to Screencast.com:
"Error occurred in attempting to communicate with Screencast.com.
You may be experiencing an uncommon data transmission error."
See solution here: https://support.techsmith.com/entries...

Note this BAT file seems only for Windows users, there might be similar solution for MAC users. I do not know if this can work for you. Certainly TechSmith Tech Support can advise you best.

Perhaps best you contact TechSmith support direct for free help.
You can contact them here: https://support.techsmith.com/anonymo...

PS. It may be the upload problem I had related to my very high speed connection and that my ISP's used a speed boost element. This boosted speed for a few mins. then dropped it back down. Errors may have been during a Screencast.com upload and my ISP auto-changing speeds. It seems sensible that a speed change during upload may have caused the problem. The fix noted above certainly worked for me.

Hope this helps.
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pjonesCET

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Finally got in touch with Support. They noted they were having some issues with Screencast.
And started working then stopped. we are going back and Forth even when I can't share on screencast with Camtasia I can with SnagIt Mac.
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John S. Richards

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Perhaps use Snagit to record your screen to show the issue you are having could help Tech Support. If there is more info they need I am sure they will ask and keep you up to date to find a solution for you.

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