Mac 10.7.3 and can't get video capture to work at all

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  • Updated 8 years ago
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Can't get the video screen capture to work at all, keep getting unexpected error
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lamonsterv8

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Posted 8 years ago

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Mike Curtis, Employee

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Hi,
Is this happening with Snagit 2? I think you will be best served by opening a case with our Tech Support team. They've got the best tools to work with you and diagnose the root cause of this problem.

Please create an account and open a ticket with them here. They will respond within a business day.

http://techsmith.custhelp.com/app/uti...

Sorry for the trouble,
Mike Curtis
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Jason Eagleston, Employee

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Hi,

I'd like to find out a little more about the steps you are taking to get this error message. If you have a minute, can you take us through the process you are using up until the point that the error message is displayed?

The only known bug that we just recently found that exhibits the same error message is when you press the pause button really quickly as shown here: http://screencast.com/t/QRG0b19Wmx. (i.e. double-clicking the pause button).

Here is a short video of what you should be seeing when doing a video capture, if that would help us pin point where you are seeing the problem.

http://screencast.com/t/dU9AtnD9L

Thank you for your feedback, and we apologize for this problem,

Jason

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