MacBook Pro with Retina and Huge Images

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  • Updated 7 years ago
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When i take a screenshot on my macbook pro retina and then paste it into an email - the image is huge. i do realize i can resize the image down in snagit by reducing it by 50%. It would be really cool snagit would automatically do this for me when i screenshot anything - perhaps by adding a new capture setting - automatically scale image by x %
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Brent Taft

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Posted 7 years ago

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Ben Shoemate

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I just installed the retina-ready trial. It works, but the screenshots are double the size. I think we need an option to either auto scale higher-rez (retina) screenshots to correct dimensions or something. It's crazy right now. If you take a screenshot, it doubles in size - did you guys test this?

Note: This topic was created from a reply on the Update to SnagIt (Mac) for retina display MBPs topic.

This reply was created from a merged topic originally titled
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Scott Blinn

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I would also like to put in a vote to auto-scale the captured image to the correct size. It has created extra steps in my documentation workflow because I now need to scale each image myself.

Note: This topic was created from a reply on the Update to SnagIt (Mac) for retina display MBPs topic.

This reply was created from a merged topic originally titled
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Scott Farnsworth

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Agree with three of the four comments above... am not seeing 2.1.1 in the Mac App store... am capturing on my retina and then the Snag-it window is on a 2nd monitor and so is coming out 2x size. I have to scale it down 50% to have it be "Normal". Look forward to a fix for that. Thanks!

Note: This topic was created from a reply on the Update to SnagIt (Mac) for retina display MBPs topic.

This reply was created from a merged topic originally titled
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jknieling

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I have a MacBook Pro with Retina Display. In version 2.1.1, taking a screen image capture used to be 2x as the actual screen size. I used to get around this by resizing the image by 50% and applying the change to Outlook when pasting the image. Since upgrading to 2.1.2 it appears as if the first "bug" has been fixed, in that SnagIt now captures the screen true to size. However, when pasting the image to Outlook or Mail, the image is now 2x as big as it should be and I can't resize the image in Outlook or Mail. And if I resize it first in SnagIt, then the image gets fuzzy and I loose the sharpness of the retina display!

This reply was created from a merged topic originally titled
Retina Display problem with 2.1.2 - Image is 2x as big as it should be when pasting to Outlook or Mail..
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jknieling

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To add some additional insight into this issue, the problem appears to only occur when I use the New Image Capture -> All-In-One approach. When I use the option New Image Capture -> Window, the captured image is 1/2 the size in the SnagIt Editor, but when pasted in Outlook or Mail, the image is now back to actual/normal size.

So clearly there is an inconsistent way on how SnagIt is handling the images and appears to be capable of behaving "correctly" when using the Window approach. It appears the "problem" only occurs when using the All-In-One approach to captured a portion of the screen directly.

Thanks.
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Kenneth Kammersgaard

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Also when resizing the image, it becomes blurred. I took a screenshot of the left part of the attached image and resized and pasted it in Axure in the right side. It is all blurred.
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Maury Hill

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Please fix this regardless of higher votes on "nice to have" features.

This issue makes using your software frustrating and inconvenient, making me wonder who else sales software that works better.

thank you
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Asad Quraishi

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I have the same issue. Please fix.
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Kenneth Kammersgaard

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Any update on this? It is making all my prototypes look blurred
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Scott Blinn

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Same here. I am just starting a large documentation project requiring a ton of screenshots of our software.
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Carmen Cerino Jr

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Official Response
I am going to do my best to try to clear up what everyone is seeing. First please take a look at this video from our help center: http://www.techsmith.com/tutorial-sna...

Snagit captures and edits in pixels, like all other image editors. What does that even mean? It means that all of the drawing you do in our editor will remain sized relative to the image you are editing. If things were sized relative to the screen the editor window sits on, we would be editing in points.

For example, if Snagit did editing in points, an arrow would look the same size on both a retina and non-retina screen. However when you compare it to the image it is drawn on top of when the editor is on a retina screen, it would cover 2x the area since the arrow on the retina screen contains 2x as many pixels.

Some things to keep in mind:
If the application you are capturing hasn't updated their UI elements for the retina screen, non-standard elements will look fuzzy. They will look even more fuzzy if you scale your image down. This is because Apple automatically scales up an application's image assets to twice their original size for apps that haven't provided retina image assets yet.

When opening an image saved from Snagit in another application on a retina display and it looks double the size it did in Snagit, that application is not retina ready (Photoshop and Outlook for Mac are two examples). The third party application has not modified your image. It is just displaying it "scaled up".

We greatly appreciate everyone's input on this topic.
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Asad Quraishi

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I understand what you're saying and the difference between pixels and points however, given the typical user's workflow and retina displace that way of thinking doesn't work anymore.

Retina displays change all of this by using HiDPI and resolution independence. So while my screen (point) size is 1440x900 the actual size is 2880x1800. Sure the larger pixel size makes the image sharper but when taking a screenshot do I care? 90% of the time I don't. In fact 90% of the time I don't want pixels.

I would bet that 90% of the users feel the same way.

So design for the 90% use case and not the 10%.

Get some of your internal users to use snagit on a retina and they'll quickly discover how terrible pixel captures are to work with and how they almost never need them.

What we need is a preference that allows us to downscale all screen shots to 1/4 of their size (1/2 width, 1/2 height) without having to go through multiple clicks to get there.

As it stands we have to edit-re-size-50% which is irritating.
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Scott Blinn

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Carmen, thanks for the reply and link to the video. I think the big issue I would personally like to see improved is the workflow when using a Retina display. When taking a ton of screenshots all day, having to manually resize them to 50% after each one really slows down the workflow.

I would suggest (and love) having an option in the program to auto-resize screen captures when they are taken. Let the user turn this on or off (off by default) and let them also specify the auto-resize scale to use (so it becomes more powerful than just for Retina use as a feature). Maybe something like - "Automatically scale captures by X percent."
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Kenneth Kammersgaard

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@Carmen, what about the issue about the images getting blurred? See my previous post with the attached image.
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Bill

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This issue is the single most frustrating thing about my Retina display. So much so, that I bring two laptops to work now (one Retina, one Non-Retina). Taking screen grabs is something I do many times a day every day. 100% of my screen grabs on the Retina have the additional frustrating step of reducing the image size by 50%. Please offer a setting that will make every screen grab reduced by 50%.

FYI, here is a developer talking about how he solved the problem with another tool. http://benalman.com/news/2012/07/fixi...
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Jennifer Hill

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I am having the exact same problem. I previously had a MacBook Air which I fried and had to replace while on a business trip. I ended up with a MacBook Pro 15" with the retina display.

I screenshot images and place into emails several times a day and not having a clear way to resize is a huge inconvenience. I am using the COMMAND+SHIFT+4 screenshot keyboard shortcut.
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Kenneth Kammersgaard

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@Carmen, any update?
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Bill

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For what it's worth... Skitch (screen-grab app) was also having the same problem, but they fixed it. It does what I think most people are asking for. The size of what you screen-grab is the same size as the image you paste into an email or another program. Makes me very happy.
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Kenneth Kammersgaard

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@Carmen, any update?
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Chris Bell

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It would be nice to have this fixed. I'm currently having to capture some 500+ screenshots for a training resource and I have to resize each one. Needless to say it's a pain in the arse :)

Macbook Pro Retina Display
Mountain Lion
Snagit 2.1.5
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dkaleky

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All you guys tell us is why the program is like it is on Retina instead of making it work the same way it does on a non retina display.

This includes shrunken snap shots, tools> word bubbles with tiny default letters.

The whole software totally SUCKS and is such a waste of time to make things work and show properly.

How about the 1/2 size screen shot on FF ??
I know the answer I will get is a non answer b/c for months the same problems

This reply was created from a merged topic originally titled
Snagit on Mac Retina SUCKS.
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D Holt

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Using SnagIt 2.1.2 on a new MacBook Retina. Why does every capture go into the EDIT window at about twice the original normal size of captured area ? Does not happen in Version 1

This reply was created from a merged topic originally titled
SnagIt 2 captures comeout at twice the original siza.
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thecatalystbe

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Captured image is double size when pasted from clipboard (mac version snagit on macbook pro retina). Need always to decrease 50%

This reply was created from a merged topic originally titled
Capture is too big when pasted on macbook pro retina (200%).
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Kenneth Kammersgaard

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@Carmen, any update on this, I am just about to give up and search for other similar software?
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Bruce Scheer

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@Carmen...your responses haven't provided a path forward. Any ideas for solve the problem of resizing images?

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