MacBook Pro with Retina and Huge Images

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When i take a screenshot on my macbook pro retina and then paste it into an email - the image is huge. i do realize i can resize the image down in snagit by reducing it by 50%. It would be really cool snagit would automatically do this for me when i screenshot anything - perhaps by adding a new capture setting - automatically scale image by x %
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Brent Taft

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Posted 7 years ago

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Carmen Cerino Jr

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There are currently no new details to share. We acknowledge the current situation isn't ideal and are looking into options for a future release.

@Bruce, images can be resize by going to Edit > Resize Image, and resizing the height an width by 50%.
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Dan Mateer

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How can this be automatically applied to every capture?

It's impractical to adjust every screenshot manually.
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Marco

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We would love to see (or better: we demand!) an option in Snagit, to let captures taken on a MacBook with a Retina Display automatically be resized by 50%! I guess that wouldn't take you much effort to implement such an option, because the function to resize an image is already there, you only have to check if the capture is made on a Retina display and than automate this step for the user. Just make sure, that this Option is only triggered if the capture is done on a Retina Display an not an external Monitor!

This would save thousands of users a lot of time and nerves and raise your customer satisfaction index back to a value above zero I guess! With other software, like the free Gyazo, there are ways to get such an automatic conversion (see http://benalman.com/news/2012/07/fixi... ), so I, and 100 Mac Users in our Company, would expect such an option for a software which we bought for a lot of money!
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Service Desk

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Hello there

We use SnagIt every day in our company.
Every Retina user is mad, because he has to resize the pictures by himself.
Can't you pull out an update, that simply reduces the size after a screenshot about 50% if you are using a Retina?

We really need an update...

Thanks in advance!

Kind regards
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Sondre Skaug Bjørnebekk

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@Carmen: Please short-track an update with an option to "Resize all images by X %" via a dropdown/input in SnagIt preferences. Nothing fancier than that would be needed for now, then go back and discuss the ideal solution and come back with that later.

Like someone said above, 90%+ of retina users would want to have this set to 50% (meaning height 50% and width 50% to a quarter of image size).

Sharing screenshots on screencast (something I do maybe 20 times a day) now just makes us look a little bit stupid (which I am hereby projecting to you!).
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Dan Mateer

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To be quite candid, this thread is convincing me that there's a market for a Snagit competitor that's compatible with retina display monitors without requiring extra steps from the user.
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MegaPixels

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this thread proves that most people have no plan about retina and its implications and just go with i buy what is more expensive and has more pixels - like people do with digital cameras. more is not always better. a compact camera with 20 megapixels has no more detail than a 6 megapixel dlsr, because the smaller lens just physically can not capture more detail than the bigger dlsr lens. in this case more means a less in compatibility.

retina displays make sense for photographers, because photos are shot in a higher resolution than the standard 72 dpi monitors would display. right now retina displays make up just a fraction of the marketshare and will remain that way for the years to come.

retina brings about a lot of problems like improving websites and applications for two different resolutions (double the amout of images or conversion on the fly which requires computing power) and you just experience one of the problems - up and down compatibility.

the problem with resizing the images to the standard 72 dots per inch resolution brings about the standard issues like blurring of text elements. there is nothing that ANY screen capture program can do to solve this problem perfectly - if it can't be done in photoshop how should snag it do this? the only way would be to have the video signal be rendered natively in 72 dpi before taking the screenshot.

i would guess the only way to deal with this would be to get your retina display to work in standard resolution and then take your screenshots. if that is not possible attach an external screen and try here.
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Neil Hinrichsen

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I'm equally annoyed that after 7 months TechSmith is not prepared to help Retina users by adding the option of auto-resizing all screen captures by 50%.

I have the advantage though of not having bought their software - I'm on a trial version on my new Mac. I WON'T be buying their software on principle - I don't support companies that ignore their users.

The good news is that there are alternatives:

-the free Retina Capture does a great job of doing EXACTLY what everyone here wants - taking screen captures & automatically resizing them:
www.retinacapture.com

-Skitch apparently (see above) does the same:
evernote.com/skitch/
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Carmen Cerino Jr

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Official Response
Greetings!

The Snagit Mac team would like everyone's feedback on a beta version of Snagit. This beta version addresses issues that have been mentioned in this and a few other threads in regards to Snagit on Macbook Pros with Retina.

If you are interested in participating, please fill out the following form: http://bit.ly/YaZDm8

Once you are signed up, we will email you with information on how to obtain the beta build. You can expect an email sometime later today, 4/30/2013, or early tomorrow morning 5/1/2013.

Thanks!
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bladnman

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This may seem strange, but I have customers complaining about the very large emails I'm sending them when I paste in images from Snagit.

Note: I'm using Apple Mail as my mailer (though Outlook has the same issue).

So when I snag a window area (which auto copies to my clipboard) then go to an email and paste it in it's file size is roughly 500k (for this example). If I go to the capture edit window and drag that image out to the desktop (which saves it as a png) the file size is 100k.

What gives here?

v 2.1.5

This reply was created from a merged topic originally titled
When pasting, images are very large compared to when they are saved.
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Scott Wolk

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Looks like the beta is no longer available? I really need the retina display fix, I cannot waste time resizing after every screenshot
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Carmen Cerino Jr

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Snagit for Mac 2.1.6 is now available for download through normal update channels. 2.1.6 adds improvements for support of Macbook Pro with Retina.

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