MacOS 10.14 Mojave - Crashes Snagit 2018

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  • Problem
  • Updated 1 week ago
  • In Progress
Since upgrading to MacOS 10.14.Mojave (beta 1), my Snagit has been crashing upon opening the app.  Wondering if there is a beta version of Snagit that would be more compatible with Mojave.
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jebakerii

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Posted 5 months ago

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Chris Larson, Snagit Technical Product Manager

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Official Response
Thanks for the report!! No beta version that supports Mojave just yet. We will investigate soon. We actually have some developers out at WWDC right now and they've been logging bugs that we've been seeing. We'll take a look in earnest once everyone is back.

While we don't officially support pre-release versions of macOS, we try and stay on top of beta releases as best we can. After investigating the bugs, we'll determine if it's something that Apple accidentally broke (and they'll fix in a subsequent beta) or if it's a more permanent change that we will need to take into account and get fixes out as soon as we can.


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Chris Larson, Snagit Technical Product Manager

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Official Response
We have an update currently scheduled for Thursday that will fix the crash on launch issue you all are seeing.

That update will still have some trouble with recording video with the new audio permissions. But we'll fix that as the beta stabilizes!
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Chris Larson, Snagit Technical Product Manager

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Official Response
The update to 2018 is live! Snagit will now run on 10.14 Mojave.

Most of you here won't be able to check for updates as pointed out by piet.nel:


Here is the link: https://download.techsmith.com/snagitmac/enu/1821/snagit.dmg

Like I mentioned before, this update will still have some trouble with recording video with the new audio permissions. But we'll fix that as the beta stabilizes!

And for 4.x, we'll be releasing a 4.1.10 version next month hopefully! Not sure on the exact date, need to spin up our build servers for 4.x again and then do some testing against the future beta builds.
(Edited)
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Luke Griffioen, Employee

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Official Response
Hi Folks,

We have a 2018.2.2 update that just went live that should address the issues with Chrome, Safari, and scrolling capture on macOS 10.14. Note that webcam and microphone recording is not working correctly yet, that was taking a little longer so we'll get those fixes out in an upcoming update. Thanks for your patience.