MacOS Sierra 10.12 won't run SnagIt

  • 2
  • Problem
  • Updated 1 year ago
Just updated to 10.12 and now SnagIt will not even launch.  Says "You can’t use this version of the application “Snagit” with this version of macOS."    What can I do to resolve ??
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klemenok

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Posted 2 years ago

  • 2
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Jason Eagleston, Employee

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Hi, 

Sorry for the trouble with Snagit. Can I have you check which version of Snagit you are running?

1) Open the Applications folder in Finder
2) Scroll down to Snagit in the list
3) Right-click Snagit.app
4) Choose "Get Info..."
5) Under the "General" category there is a Version label

Post that back here and we'll figure out next steps. 

Thanks!
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klemenok

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1.0.4 is the version.  When I purchased this, I thought it would stay current.  
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Doug Troxell, Lead Developer, Snagit:Mac

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Snagit 4.x.x is compatible with Sierra. Please indicate what version you are running, or contact support
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Anton

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i am running OS sierra 10.12.4 Beta (16E144F) with snagit 4.1.0 and the capture option is not working, how do i fix this?
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Jan Tourlamain

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I also running Snagit on OS sierra. As soon as Snagit starts up I get the message "Not in applications folder" Although it is in the applications folder and yes I removed the Snagit Previous Version folder.
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Jason Eagleston, Employee

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Hi Jan, 

Sorry for the trouble with Snagit. It sounds like the version of Snagit that is being run might be coming from the DMG that was downloaded even though it's in the Applications folder. Just to clarify, can you try these steps for me? 

1) Exit Snagit from running
2) From this screen, drag the "Snagit" icon onto the "Applications" icon



3) Close the DMG window
4) Open a new Finder window
5) Once Snagit has been again copied to the Applications folder, in the left sidebar of Finder, locate the Snagit DMG item and click the "Unmount" button



6) Now open the Applications folder and double-click the Snagit icon

Let me know if this doesn't address the problem. Sometimes the application gets launched from the DMG which is technically a different location from the Applications directory. Again, apologies for the trouble with Snagit. 

Thanks!

Jason
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Jan Tourlamain

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Hi Jason

Thanks for your reply. The thing is, I was already running Snagit 3.3.6. When the program notified me to upgrade to 3.3.7 it showed me a dialog to login (as I'm not running as root). After that I ran into issues. So I guess there's something wrong with the update process.

However, I uninstalled the version downloaded 3.3.7 from your website and reinstalled everything. It seems to be working now.
I never had those issues when Snagit was still in the app store. So please verify your update process in order to avoid so much hassle just to upgrade your product!

Kind regards

Jan
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Jason Eagleston, Employee

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Thanks for the information. We did some investigation into the 3.3.6 ---> 3.3.7 scenario and we weren't able to reproduce the update error you received. But we are going to continue looking into it and aim to improve our processes going forward. 

Were you able to get Snagit back up and running and no longer see the "Not running in the Applications folder" message? 

Thanks!

Jason
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Jan Tourlamain

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Yes, I got it up and running again.

Kind regards

Jan
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carol

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This also happens to be each time I upgrade.
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gm

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Is version 10 of Snagit compatible with Mac OS 10.12.3 (Sierra)?
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klemenok

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What was the fix ??
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carol

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So after upgrading when using the snagit icon on the menu bar, I would get an error message "Not in applications folder". This is what I did that I believe fixed it for me. I quit the program in the menu icon (using the settings and selecting quit)

Then I went into my  Launchpad and started Snagit  and I didn't have the problem again.
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Terre

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I have also recently upgraded to macOS Sierra 10.12.4 and previously purchased Snagit 3.3.5 - and the capture feature is not operating - the capture window on the right upper side of my screen is absent.  Do you have suggestions for how I can resolve the issue?

Thanks in advance,

Terre
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Robert R., Online Community Admin

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Hello Terre;

Have you taken a look at the support article listed here?

-Robert
(Edited)
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Terre

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Robert,
Yes, thank you.  It sounds like I need to purchase another version.  I'm sad that I have to continue to pay for upgrades :(
Terre
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Mark Friedman

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I'm running v4.1.3 on 10.12.4 and have followed all of the prior instructions.
And it still says it has to. be in the applications folder and won't rub!

Please advise
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Terre

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Can you repeat your very last sentence, "And it still says it has to. be in the applications folder and won't rub!" - I am not understanding, did you mean that you placed it in the application folder but will not run?  You may want to restart you computer after installing the updated program.
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Robert R., Online Community Admin

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Hi Mark;

Would you happen to have Time Machine running and packing content up to an external hard drive? It's possible that where you are launching it from is struggling with pointing to the actual App in the Applications folder, which is why you are receiving that error message.

-Robert
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Mark Friedman

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TimeMachine is on an eternal network drive - So is my NAS server.  My nightly backup drive is also external,  but local.

I have rebooted the TimeMachine drive and it's excluded from Spotlight, so there's no way that I can think of where that would be a factor.

I think I need to try sampling when I get the message to see the source of the app.

I'll post the result.
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Mark Friedman

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I'm going to print out the results of three files (long) from the activity monitor.  SnagitHelper, SnagitScriptExecutor and Snagit.

Perhaps there will be sufficient data there to help the serious techies into deep magic determine the cause and solution:

SnagitHelper
cwd/
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/MacOS/SnagitAppleScriptExecutor.app/Contents/MacOS/SnagitAppleScriptExecutor
txt
/usr/share/icu/icudt57l.dat
txt
/System/Library/CoreServices/SystemAppearance.bundle/Contents/Resources/SystemAppearance.car
txt
/System/Library/CoreServices/SystemAppearance.bundle/Contents/Resources/AccessibilityAppearance.car
txt
/System/Library/Keyboard Layouts/AppleKeyboardLayouts.bundle/Contents/Resources/AppleKeyboardLayouts-L.dat
txt
/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/C/com.apple.IntlDataCache.le.kbdx
txt
/usr/lib/dyld
txt
/private/var/db/dyld/dyld_shared_cache_x86_64h
0
/dev/null
1
/dev/null
2
/dev/null


From the Sample:

Sampling process 1575 for 3 seconds with 1 millisecond of run time between samples
Sampling completed, processing symbols...
Analysis of sampling SnagitHelper (pid 1575) every 1 millisecond
Process:         SnagitHelper [1575]
Path:            /Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/MacOS/SnagitHelper
Load Address:    0x108092000
Identifier:      com.techsmith.snagit.capturehelper
Version:         4.1.3 (78104)
Code Type:       X86-64
Parent Process:  ??? [1]

Date/Time:       2017-05-02 17:10:36.207 -0400
Launch Time:     2017-05-02 16:04:36.249 -0400
OS Version:      Mac OS X 10.12.4 (16E195)
Report Version:  7
Analysis Tool:   /usr/bin/sample

After Launching Snagit and before pushing the red button:

cwd
/
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/MacOS/SnagitHelper
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/TSCCloudLibrary.framework/Versions/A/TSCCloudLibrary
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/TSCStorage.framework/Versions/A/TSCStorage
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/TSCCloudServices.framework/Versions/A/TSCCloudServices
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/Mantle.framework/Versions/A/Mantle
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/TSCEntitlement.framework/Versions/A/TSCEntitlement
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/CocoaLumberjack.framework/Versions/A/CocoaLumberjack
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/AFNetworking.framework/Versions/A/AFNetworking
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/GTL.framework/Versions/A/GTL
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/GTMOAuth2.framework/Versions/A/GTMOAuth2
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/TSCAccount.framework/Versions/A/TSCAccount
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/TSCCloud.framework/Versions/A/TSCCloud
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/TSCGTL.framework/Versions/A/TSCGTL
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/ShortcutRecorder
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/SnagitCommon.framework/Versions/A/SnagitCommon
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/TSCScrollingCapture.framework/Versions/A/TSCScrollingCapture
txt
/private/var/db/dyld/dyld_shared_cache_x86_64h
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/TechSmithKit.framework/Versions/A/TechSmithKit
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/TSCSharingPlugin.framework/Versions/A/TSCSharingPlugin
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/TSCSharing.framework/Versions/A/TSCSharing
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/libtrackerbird_4.0.5.dylib
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/libswiftAVFoundation.dylib
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/libswiftAppKit.dylib
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/libswiftCore.dylib
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/libswiftCoreAudio.dylib
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/libswiftCoreData.dylib
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/libswiftCoreGraphics.dylib
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/libswiftCoreImage.dylib
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/libswiftCoreMedia.dylib
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/libswiftDarwin.dylib
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/libswiftDispatch.dylib
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/libswiftFoundation.dylib
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/libswiftIOKit.dylib
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/libswiftObjectiveC.dylib
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/TSCScrollingCapture.framework/Versions/A/Frameworks/libopencv_core.2.4.9.dylib
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/TSCScrollingCapture.framework/Versions/A/Frameworks/libopencv_imgproc.2.4.9.dylib
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Frameworks/CrashReporter.framework/Versions/A/CrashReporter
txt
/usr/share/icu/icudt57l.dat
txt
/System/Library/Fonts/SFNSDisplay.ttf
txt
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/Resources/Extras2.rsrc
txt
/System/Library/CoreServices/SystemAppearance.bundle/Contents/Resources/AccessibilityAppearance.car
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Resources/Assets.car
txt
/System/Library/CoreServices/SystemAppearance.bundle/Contents/Resources/Assets.car
txt
/System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Contents/MacOS/AppleHDAHALPlugIn
txt
/Library/Audio/Plug-Ins/HAL/BartenderAudioPlugIn.plugin/Contents/MacOS/BartenderAudioPlugIn
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Resources/Editor.icns
txt
/System/Library/Keyboard Layouts/AppleKeyboardLayouts.bundle/Contents/Resources/AppleKeyboardLayouts-L.dat
txt
/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/C/com.apple.IntlDataCache.le.kbdx
txt
/private/var/db/mds/messages/501/se_SecurityMessages
txt
/System/Library/CoreServices/SystemAppearance.bundle/Contents/Resources/AccessibilityVibrantLightAppearance.car
txt
/System/Library/CoreServices/SystemAppearance.bundle/Contents/Resources/FunctionRowAppearance.car
txt
/System/Library/Fonts/Helvetica.dfont
txt
/System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLEngine.bundle/GLEngine
txt
/System/Library/Extensions/AppleIntelHD5000GraphicsGLDriver.bundle/Contents/MacOS/AppleIntelHD5000GraphicsGLDriver
txt
/System/Library/Extensions/AMDRadeonX4000GLDriver.bundle/Contents/MacOS/AMDRadeonX4000GLDriver
txt
/System/Library/Extensions/AMDRadeonX4000GLDriver.bundle/Contents/MacOS/ATIRadeonX4000SCLib.dylib
txt
/System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLRendererFloat.bundle/GLRendererFloat
txt
/System/Library/Extensions/AppleIntelHD5000GraphicsMTLDriver.bundle/Contents/MacOS/AppleIntelHD5000GraphicsMTLDriver
txt
/System/Library/CoreServices/SystemAppearance.bundle/Contents/Resources/SystemAppearance.car
txt
/Library/Caches/com.apple.iconservices.store/C5D7170E-9A59-0A57-7C29-F6927F0E6579.isdata
txt
/System/Library/Fonts/LucidaGrande.ttc
txt
/Applications/Snagit.app/Contents/MacO...
txt
/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/Resources/videoRecord-readyToRecord.png
txt
/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/C/com.techsmith.snagit.capturehelper/com.apple.metal/libraries.data
txt
/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/C/com.techsmith.snagit.capturehelper/com.apple.metal/Intel Iris Pro Graphics/functions.data
txt
/Library/ScriptingAdditions/BartenderHelper.osax/Contents/MacOS/BartenderHelper
txt
/Applications/Bartender 2.app/Contents/Resources/BartenderHelperTwoOneThree.bundle/Contents/MacOS/BartenderHelperTwoOneThree
txt
/Users/mark/Library/Group Containers/7TQL462TU8.com.techsmith.snagit/PlugIns/Camtasia.tscshareplugin/Contents/MacOS/Camtasia
txt
/Users/mark/Library/Group Containers/7TQL462TU8.com.techsmith.snagit/PlugIns/CamtasiaRelay.tscshareplugin/Contents/MacOS/CamtasiaRelay
txt
/Users/mark/Library/Group Containers/7TQL462TU8.com.techsmith.snagit/PlugIns/Dropbox.tscshareplugin/Contents/MacOS/Dropbox
txt
/Users/mark/Library/Group Containers/7TQL462TU8.com.techsmith.snagit/PlugIns/Dropbox.tscshareplugin/Contents/Frameworks/DropboxOSX.framework/Versions/A/DropboxOSX
txt
/usr/lib/dyld
txt
/Users/mark/Library/Group Containers/7TQL462TU8.com.techsmith.snagit/PlugIns/Email.tscshareplugin/Contents/MacOS/Email
txt
/Users/mark/Library/Group Containers/7TQL462TU8.com.techsmith.snagit/PlugIns/FileSystem.tscshareplugin/Contents/MacOS/FileSystem
txt
/Users/mark/Library/Group Containers/7TQL462TU8.com.techsmith.snagit/PlugIns/FTP.tscshareplugin/Contents/MacOS/FTP
txt
/Users/mark/Library/Group Containers/7TQL462TU8.com.techsmith.snagit/PlugIns/GoogleDrive.tscshareplugin/Contents/MacOS/GoogleDrive
txt
/Users/mark/Library/Group Containers/7TQL462TU8.com.techsmith.snagit/PlugIns/GoogleDrive.tscshareplugin/Contents/Frameworks/TSCGTL-GoogleDrive.framework/Versions/A/TSCGTL-GoogleDrive
txt
/Users/mark/Library/Group Containers/7TQL462TU8.com.techsmith.snagit/PlugIns/MediaCore.tscshareplugin/Contents/MacOS/MediaCore
txt
/Users/mark/Library/Group Containers/7TQL462TU8.com.techsmith.snagit/PlugIns/MSExcel.tscshareplugin/Contents/MacOS/MSExcel
txt
/Users/mark/Library/Group Containers/7TQL462TU8.com.techsmith.snagit/PlugIns/MSPowerPoint.tscshareplugin/Contents/MacOS/MSPowerPoint
txt
/Users/mark/Library/Group Containers/7TQL462TU8.com.techsmith.snagit/PlugIns/MSWord.tscshareplugin/Contents/MacOS/MSWord
txt
/Users/mark/Library/Group Containers/7TQL462TU8.com.techsmith.snagit/PlugIns/Screencast.tscshareplugin/Contents/MacOS/Screencast
txt
/Users/mark/Library/Group Containers/7TQL462TU8.com.techsmith.snagit/PlugIns/Screencast.tscshareplugin/Contents/Frameworks/ScreencastFramework.framework/Versions/A/ScreencastFramework
txt
/Users/mark/Library/Group Containers/7TQL462TU8.com.techsmith.snagit/PlugIns/YouTube.tscshareplugin/Contents/MacOS/YouTube
txt
/Users/mark/Library/Group Containers/7TQL462TU8.com.techsmith.snagit/PlugIns/YouTube.tscshareplugin/Contents/Frameworks/TSCGTL-YouTube.framework/Versions/A/TSCGTL-YouTube
txt
/System/Library/PrivateFrameworks/ShareKit.framework/Versions/A/PlugIns/Twitter.appex/Contents/Resources/icon.icns
txt
/System/Library/PrivateFrameworks/FinderKit.framework/Versions/A/PlugIns/AirDrop.appex/Contents/Resources/Assets.car
txt
/System/Library/PrivateFrameworks/FinderKit.framework/Versions/A/PlugIns/AirDrop.appex/Contents/Resources/AirDrop_AppIcon.icns
txt
/Applications/Notes.app/Contents/PlugIns/com.apple.Notes.SharingExtension.appex/Contents/Resources/Assets.car
txt
/Applications/Notes.app/Contents/PlugIns/com.apple.Notes.SharingExtension.appex/Contents/Resources/AppIcon.icns
txt
/Applications/Messages.app/Contents/PlugIns/Messages Share Extension.appex/Contents/Resources/icon.icns
txt
/Applications/Messages.app/Contents/PlugIns/Messages Reply Extension.appex/Contents/Resources/icon.icns
txt
/System/Library/PrivateFrameworks/ShareKit.framework/Versions/A/PlugIns/SystemSetDesktopImage.appex/Contents/Resources/image-service-icon.png
txt
/System/Library/PrivateFrameworks/ShareKit.framework/Versions/A/PlugIns/TwitterProfilePic.appex/Contents/Resources/icon.icns
txt
/System/Library/PrivateFrameworks/PhotoLibraryPrivate.framework/Versions/A/Frameworks/ShareServicesCore.framework/Versions/A/PlugIns/PhotosPluginAddToPhotos.appex/Contents/Resources/PhotosIcon.icns
txt
/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/C/com.apple.iconservices/store.index
txt
/Library/Caches/com.apple.iconservices.store/4EDEF264-EDE7-FD0A-70A6-D27BEFB8AC03.isdata
txt
/Applications/Mail.app/Contents/PlugIns/MailShareExtension.appex/Contents/Resources/ApplicationIcon.icns
txt
/System/Library/Fonts/SFNSText.ttf
txt
/Library/CoreMediaIO/Plug-Ins/DAL/AppleCamera.plugin/Contents/MacOS/AppleCamera
txt
/Library/CoreMediaIO/Plug-Ins/DAL/iGlasses.plugin/Contents/MacOS/iGlasses
txt
/Library/CoreMediaIO/Plug-Ins/DAL/iGlasses.plugin/Contents/MacOS/iGlasses_Lion
txt
/System/Library/Frameworks/CoreMediaIO.framework/Versions/A/Resources/VDC.plugin/Contents/MacOS/VDC
txt
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/Resources/HIToolbox.rsrc
txt
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/Resources/English.lproj/Localized.rsrc
txt
/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/0/com.apple.LaunchServices-175-v2.csstore
0
/dev/null
1
/dev/null
2
/dev/null
3
->0xc2321c5942a9624b
4
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/Resources/Extras2.rsrc
5
7
/System/Library/CoreServices/SystemVersion.plist
8
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/Resources/HIToolbox.rsrc
9
/System/Library/CoreServices/SystemVersion.plist
10
11
->0xc2321c5954ec2ba3
12
/System/Library/Frameworks/CoreImage.framework/ci_kernels.metallib
13
/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/C/com.techsmith.snagit.capturehelper/com.apple.metal/libraries.maps
14
/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/C/com.techsmith.snagit.capturehelper/com.apple.metal/libraries.data
15
/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/C/com.techsmith.snagit.capturehelper/com.apple.metal/Intel Iris Pro Graphics/functions.maps
16
/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/C/com.techsmith.snagit.capturehelper/com.apple.metal/Intel Iris Pro Graphics/functions.data
17
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/Resources/English.lproj/Localized.rsrc


Sampling process 1575 for 3 seconds with 1 millisecond of run time between samples
Sampling completed, processing symbols...
Analysis of sampling SnagitHelper (pid 1575) every 1 millisecond
Process:         SnagitHelper [1575]
Path:            /Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/MacOS/SnagitHelper
Load Address:    0x108092000
Identifier:      com.techsmith.snagit.capturehelper
Version:         4.1.3 (78104)
Code Type:       X86-64
Parent Process:  ??? [1]

Date/Time:       2017-05-02 17:13:50.779 -0400
Launch Time:     2017-05-02 16:04:36.249 -0400
OS Version:      Mac OS X 10.12.4 (16E195)
Report Version:  7
Analysis Tool:   /usr/bin/sample

SnagitScriptExecutor
cwd

/

txt

/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/MacOS/SnagitAppleScriptExecutor.app/Contents/MacOS/SnagitAppleScriptExecutor

txt

/usr/share/icu/icudt57l.dat

txt

/System/Library/CoreServices/SystemAppearance.bundle/Contents/Resources/SystemAppearance.car

txt

/System/Library/CoreServices/SystemAppearance.bundle/Contents/Resources/AccessibilityAppearance.car

txt

/System/Library/Keyboard Layouts/AppleKeyboardLayouts.bundle/Contents/Resources/AppleKeyboardLayouts-L.dat

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/C/com.apple.IntlDataCache.le.kbdx

txt

/usr/lib/dyld

txt

/private/var/db/dyld/dyld_shared_cache_x86_64h

0

/dev/null

1

/dev/null

2

/dev/null



From the Sample:


Sampling process 1696 for 3 seconds with 1 millisecond of run time between samples

Sampling completed, processing symbols...

Analysis of sampling SnagitAppleScriptExecutor (pid 1696) every 1 millisecond

Process:         SnagitAppleScriptExecutor [1696]

Path:            /Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/MacOS/SnagitAppleScriptExecutor.app/Contents/MacOS/SnagitAppleScriptExecutor

Load Address:    0x1008c9000

Identifier:      com.techsmith.snagit.SnagitAppleScriptExecutor

Version:         1.0 (1)

Code Type:       X86-64

Parent Process:  SnagitHelper [1575]


Date/Time:       2017-05-02 17:08:40.781 -0400

Launch Time:     2017-05-02 16:04:39.666 -0400

OS Version:      Mac OS X 10.12.4 (16E195)

Report Version:  7

Analysis Tool:   /usr/bin/sample

----



cwd

/

txt

/Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/MacOS/SnagitAppleScriptExecutor.app/Contents/MacOS/SnagitAppleScriptExecutor

txt

/usr/share/icu/icudt57l.dat

txt

/System/Library/CoreServices/SystemAppearance.bundle/Contents/Resources/SystemAppearance.car

txt

/System/Library/CoreServices/SystemAppearance.bundle/Contents/Resources/AccessibilityAppearance.car

txt

/System/Library/Keyboard Layouts/AppleKeyboardLayouts.bundle/Contents/Resources/AppleKeyboardLayouts-L.dat

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/C/com.apple.IntlDataCache.le.kbdx

txt

/usr/lib/dyld

txt

/private/var/db/dyld/dyld_shared_cache_x86_64h

0

/dev/null

1

/dev/null

2

/dev/null



Sampling process 1696 for 3 seconds with 1 millisecond of run time between samples

Sampling completed, processing symbols...

Analysis of sampling SnagitAppleScriptExecutor (pid 1696) every 1 millisecond

Process:         SnagitAppleScriptExecutor [1696]

Path:            /Applications/Snagit.app/Contents/MacOS/SnagitHelper.app/Contents/MacOS/SnagitAppleScriptExecutor.app/Contents/MacOS/SnagitAppleScriptExecutor

Load Address:    0x1008c9000

Identifier:      com.techsmith.snagit.SnagitAppleScriptExecutor

Version:         1.0 (1)

Code Type:       X86-64

Parent Process:  SnagitHelper [1575]


Date/Time:       2017-05-02 17:15:28.205 -0400

Launch Time:     2017-05-02 16:04:39.666 -0400

OS Version:      Mac OS X 10.12.4 (16E195)

Report Version:  7

Analysis Tool:   /usr/bin/sample


SNAGIT:

cwd

/

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/MacOS/Snagit

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/TSCEntitlement.framework/Versions/A/TSCEntitlement

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/Mantle.framework/Versions/A/Mantle

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/TSCStorage.framework/Versions/A/TSCStorage

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/TSCAccount.framework/Versions/A/TSCAccount

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/GTMOAuth2.framework/Versions/A/GTMOAuth2

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/GTL.framework/Versions/A/GTL

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/TSCCloudLibrary.framework/Versions/A/TSCCloudLibrary

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/AFNetworking.framework/Versions/A/AFNetworking

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/CocoaLumberjack.framework/Versions/A/CocoaLumberjack

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/TSCCloudServices.framework/Versions/A/TSCCloudServices

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/TSCCloud.framework/Versions/A/TSCCloud

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/CocoaAsyncSocket.framework/Versions/A/CocoaAsyncSocket

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/SnagitCommon.framework/Versions/A/SnagitCommon

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/GIFMaker.framework/Versions/A/GIFMaker

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/InProductMessaging.framework/Versions/A/InProductMessaging

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/TSCSharing.framework/Versions/A/TSCSharing

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/TSCSharingPlugin.framework/Versions/A/TSCSharingPlugin

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/ShortcutRecorder

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/BGHUDAppKit.framework/Versions/A/BGHUDAppKit

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/Growl.framework/Versions/A/Growl

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/ComputerVision.framework/Versions/A/ComputerVision

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/libtrackerbird_4.0.5.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/TSCGTL.framework/Versions/A/TSCGTL

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/C/com.apple.scriptmanager2.le.cache

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/RemixCallouts.framework/Versions/A/RemixCallouts

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/TechSmithKit.framework/Versions/A/TechSmithKit

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/libswiftAVFoundation.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/libswiftAppKit.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/libswiftCore.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/libswiftCoreAudio.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/libswiftCoreData.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/libswiftCoreGraphics.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/libswiftCoreImage.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/libswiftCoreMedia.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/libswiftDarwin.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/libswiftDispatch.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/libswiftFoundation.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/libswiftIOKit.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/libswiftObjectiveC.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/libswiftWebKit.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/ComputerVision.framework/Versions/A/Frameworks/libopencv_core.3.1.0.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/ComputerVision.framework/Versions/A/Frameworks/libopencv_photo.3.1.0.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/ComputerVision.framework/Versions/A/Frameworks/libopencv_imgproc.3.1.0.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Frameworks/CrashReporter.framework/Versions/A/CrashReporter

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/RemixCallouts.framework/Versions/A/Resources/lib/libcairo.2.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/RemixCallouts.framework/Versions/A/Resources/lib/libfontconfig.1.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/RemixCallouts.framework/Versions/A/Resources/lib/libfreetype.6.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/RemixCallouts.framework/Versions/A/Resources/lib/libpango-1.0.0.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/RemixCallouts.framework/Versions/A/Resources/lib/libpangoft2-1.0.0.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/RemixCallouts.framework/Versions/A/Resources/lib/libpangocairo-1.0.0.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/RemixCallouts.framework/Versions/A/Resources/lib/libffi.6.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/RemixCallouts.framework/Versions/A/Resources/lib/libintl.8.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/RemixCallouts.framework/Versions/A/Resources/lib/libpng16.16.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/RemixCallouts.framework/Versions/A/Resources/lib/libgio-2.0.0.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/RemixCallouts.framework/Versions/A/Resources/lib/libglib-2.0.0.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/RemixCallouts.framework/Versions/A/Resources/lib/libgmodule-2.0.0.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/RemixCallouts.framework/Versions/A/Resources/lib/libpixman-1.0.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/RemixCallouts.framework/Versions/A/Resources/lib/libgobject-2.0.0.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/RemixCallouts.framework/Versions/A/Resources/lib/libgthread-2.0.0.dylib

txt

/usr/lib/libexpat.1.dylib

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/RemixCallouts.framework/Versions/A/Resources/lib/libharfbuzz.0.dylib

txt

/usr/share/icu/icudt57l.dat

txt

/System/Library/CoreServices/SystemAppearance.bundle/Contents/Resources/SystemAppearance.car

txt

/private/var/db/mds/messages/501/se_SecurityMessages

txt

/System/Library/CoreServices/SystemAppearance.bundle/Contents/Resources/AccessibilityAppearance.car

txt

/System/Library/CoreServices/SystemAppearance.bundle/Contents/Resources/Assets.car

txt

/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/Resources/Extras2.rsrc

txt

/System/Library/CoreServices/SystemAppearance.bundle/Contents/Resources/AccessibilityVibrantLightAppearance.car

txt

/System/Library/Fonts/SFNSText.ttf

txt

/System/Library/Keyboard Layouts/AppleKeyboardLayouts.bundle/Contents/Resources/AppleKeyboardLayouts-L.dat

txt

/private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/C/com.apple.IntlDataCache.le.kbdx

txt

/System/Library/CoreServices/SystemAppearance.bundle/Contents/Resources/FunctionRowAppearance.car

txt

/Users/mark/Library/Caches/com.TechSmith.Snagit4/Cache.db-shm

txt

/System/Library/Frameworks/Security.framework/Versions/A/PlugIns/csparser.bundle/Contents/MacOS/csparser

txt

/System/Library/Fonts/SFNSDisplay.ttf

txt

/System/Library/Fonts/Keyboard.ttf

txt

/usr/lib/dyld

txt

/private/var/db/dyld/dyld_shared_cache_x86_64h

0

/dev/null

1

/dev/null

2

/dev/null

3

->0xc2321c5942a9624b

4

5

/Users/mark/Library/Caches/com.TechSmith.Snagit4/Cache.db

6

/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/Resources/Extras2.rsrc

7

/Users/mark/Library/Caches/com.TechSmith.Snagit4/Cache.db-wal

8

/Users/mark/Library/Caches/com.TechSmith.Snagit4/Cache.db-shm

9

FNetwork.defaultStorageSession

10

192.168.0.10:59749->199.83.128.32.ip.incapdns.net:https

11

/dev/random

12

192.168.0.10:59750->65.52.24.41:https

13

/Users/mark/Library/Saved Application State/com.TechSmith.Snagit4.savedState/data.data

14

/Users/mark/Library/Saved Application State/com.TechSmith.Snagit4.savedState/windows.plist



From the sample:


Sampling process 23791 for 3 seconds with 1 millisecond of run time between samples

Sampling completed, processing symbols...

Analysis of sampling Snagit (pid 23791) every 1 millisecond

Process:         Snagit [23791]

Path:            /private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/MacOS/Snagit

Load Address:    0x10514d000

Identifier:      com.TechSmith.Snagit4

Version:         4.1.3 (78104)

Code Type:       X86-64

Parent Process:  ??? [1]


Date/Time:       2017-05-02 17:17:25.679 -0400

Launch Time:     2017-05-02 17:16:24.138 -0400

OS Version:      Mac OS X 10.12.4 (16E195)

Report Version:  7

Analysis Tool:   /usr/bin/sample

----


Call graph:

    2776 Thread_663644   DispatchQueue_1: com.apple.main-thread  (serial)

    + 2776 start  (in libdyld.dylib) + 1  [0x7fffd43b2235]

    +   2776 NSApplicationMain  (in AppKit) + 1237  [0x7fffbc70b1de]

    +     2776 -[NSApplication run]  (in AppKit) + 267  [0x7fffbc740518]

    +       2776 -[NSApplication finishLaunching]  (in AppKit) + 327  [0x7fffbc740a66]

    +         2776 -[NSNotificationCenter postNotificationName:object:userInfo:]  (in Foundation) + 66  [0x7fffc0645997]

    +           2776 _CFXNotificationPost  (in CoreFoundation) + 604  [0x7fffbec215dc]

    +             2776 -[_CFXNotificationRegistrar find:object:observer:enumerator:]  (in CoreFoundation) + 1827  [0x7fffbec225a3]

    +               2776 ___CFXNotificationPost_block_invoke  (in CoreFoundation) + 50  [0x7fffbec65172]

    +                 2776 _CFXRegistrationPost  (in CoreFoundation) + 427  [0x7fffbec6540b]

    +                   2776 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__  (in CoreFoundation) + 12  [0x7fffbec6550c]

    +                     2776 ???  (in Snagit)  load address 0x10514d000 + 0xa618f  [0x1051f318f]

    +                       2776 ???  (in Snagit)  load address 0x10514d000 + 0x14055b  [0x10528d55b]

    +                         2776 -[NSAlert runModal]  (in AppKit) + 125  [0x7fffbca18460]

    +                           2776 __19-[NSAlert runModal]_block_invoke  (in AppKit) + 158  [0x7fffbcb72525]

    +                             2776 -[NSApplication runModalForWindow:]  (in AppKit) + 137  [0x7fffbc99fed4]

    +                               2776 __35-[NSApplication runModalForWindow:]_block_invoke  (in AppKit) + 64  [0x7fffbcb8265c]

    +                                 2776 -[NSApplication _doModalLoop:peek:]  (in AppKit) + 497  [0x7fffbc9a23f2]

    +                                   2776 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:]  (in AppKit) + 2796  [0x7fffbcec785e]

    +                                     2776 _DPSNextEvent  (in AppKit) + 1120  [0x7fffbc74be24]

    +                                       2776 _BlockUntilNextEventMatchingListInModeWithFilter  (in HIToolbox) + 71  [0x7fffbe1b0b26]

    +                                         2776 ReceiveNextEventCommon  (in HIToolbox) + 432  [0x7fffbe1b0cf1]

    +                                           2776 RunCurrentEventLoopInMode  (in HIToolbox) + 240  [0x7fffbe1b0ebc]

    +                                             2776 CFRunLoopRunSpecific  (in CoreFoundation) + 420  [0x7fffbec4f1c4]

    +                                               2776 __CFRunLoopRun  (in CoreFoundation) + 1361  [0x7fffbec4f971]

    +                                                 2776 __CFRunLoopServiceMachPort  (in CoreFoundation) + 212  [0x7fffbec504e4]

    +                                                   2776 mach_msg  (in libsystem_kernel.dylib) + 55  [0x7fffd44d8797]

    +                                                     2776 mach_msg_trap  (in libsystem_kernel.dylib) + 10  [0x7fffd44d934a]

    2776 Thread_664471: com.apple.NSURLConnectionLoader

    + 2776 thread_start  (in libsystem_pthread.dylib) + 13  [0x7fffd45cb101]

    +   2776 _pthread_start  (in libsystem_pthread.dylib) + 286  [0x7fffd45cb8fb]

    +     2776 _pthread_body  (in libsystem_pthread.dylib) + 180  [0x7fffd45cb9af]

    +       2776 __NSThread__start__  (in Foundation) + 1243  [0x7fffc0671bcd]

    +         2776 +[NSURLConnection(Loader) _resourceLoadLoop:]  (in CFNetwork) + 313  [0x7fffbdd8d604]

    +           2776 CFRunLoopRunSpecific  (in CoreFoundation) + 420  [0x7fffbec4f1c4]

    +             2776 __CFRunLoopRun  (in CoreFoundation) + 1361  [0x7fffbec4f971]

    +               2776 __CFRunLoopServiceMachPort  (in CoreFoundation) + 212  [0x7fffbec504e4]

    +                 2776 mach_msg  (in libsystem_kernel.dylib) + 55  [0x7fffd44d8797]

    +                   2776 mach_msg_trap  (in libsystem_kernel.dylib) + 10  [0x7fffd44d934a]

    2776 Thread_669613

      2776 start_wqthread  (in libsystem_pthread.dylib) + 13  [0x7fffd45cb0f1]

        2776 _pthread_wqthread  (in libsystem_pthread.dylib) + 1023  [0x7fffd45cb502]

          2776 __workq_kernreturn  (in libsystem_kernel.dylib) + 10  [0x7fffd44e144e]


Total number in stack (recursive counted multiple, when >=5):


Sort by top of stack, same collapsed (when >= 5):

        mach_msg_trap  (in libsystem_kernel.dylib)        5552

        __workq_kernreturn  (in libsystem_kernel.dylib)        2776


Binary Images:

       0x10514d000 -        0x105443ff7 +com.TechSmith.Snagit4 (4.1.3 - 78104) <232A5F66-66D1-350E-BFC4-D6DAEB3D0CF7> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/MacOS/Snagit

       0x105564000 -        0x1055a3ff7 +org.sparkle-project.Sparkle (1.16.0 1-g03abfe2 - 1.16.0) <68CD53F7-2419-36FD-A20D-799E6138A42E> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle

       0x1055cb000 -        0x1055cffff +com.techsmith.TSCEntitlement (1.0 - 1) <5BBE2392-47D6-350F-BBBF-AF00A256A159> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/TSCEntitlement.framework/Versions/A/TSCEntitlement

       0x1055df000 -        0x1055f7fff +org.mantle.Mantle (1.0 - ???) <17E703AD-19E6-3CE1-9849-04C900F59A61> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/Mantle.framework/Versions/A/Mantle

       0x10560a000 -        0x10562cffb +com.TechSmith.TSCStorage (1.0 - 1) <C4AE8DCF-D423-3ACC-862F-CC2665488CFB> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/TSCStorage.framework/Versions/A/TSCStorage

       0x10564b000 -        0x105655ffb +com.TechSmith.TSCAccount (1.0 - 1) <D07C2129-202E-317F-9C48-9D5EF3B7A586> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/TSCAccount.framework/Versions/A/TSCAccount

       0x105669000 -        0x10569bff3 +com.techsmith.GTMOAuth2.GTMOAuth2 (1.0 - 1) <3C2B6700-C0DE-3129-A4B8-FA2A125A7E47> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/GTMOAuth2.framework/Versions/A/GTMOAuth2

       0x1056cd000 -        0x10575afff +com.techsmith.TSCGTL (2.0) <9DD1F228-5DEA-3E6B-9090-2EFD2296CF07> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/GTL.framework/Versions/A/GTL

       0x1057de000 -        0x1057fbfff +com.techsmith.TSCCloudLibrary (1.0 - 1) <F3BBE0E2-AD35-3CF1-AC8E-A7A00E376022> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/TSCCloudLibrary.framework/Versions/A/TSCCloudLibrary

       0x105823000 -        0x10584bff7 +com.techsmith.AFNetworking.AFNetworking-Framework- (1.0 - 1) <1584FB9D-F20F-31A0-8C5D-28A99B187545> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/AFNetworking.framework/Versions/A/AFNetworking

       0x105898000 -        0x1058bcff7 +com.deusty.CocoaLumberjack (1.0 - 1) <4249862B-56C6-3676-B437-BFA21AC39C13> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/CocoaLumberjack.framework/Versions/A/CocoaLumberjack

       0x1058db000 -        0x1058e0ff3 +com.techsmith.TSCCloudServices (1.0 - 1) <84F849E5-27A4-3F67-A35B-3EBD81991489> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/TSCCloudServices.framework/Versions/A/TSCCloudServices

       0x1058f5000 -        0x105910ff7 +com.techsmith.TSCCloud.TSCCloud (1.0 - 1) <90DCA126-82D7-33BE-BEE4-BB20B0252BFA> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/TSCCloud.framework/Versions/A/TSCCloud

       0x105957000 -        0x10597fff7 +com.robbiehanson.CocoaAsyncSocket (1.0 - 1) <A5D3EF0F-83D2-36AF-AD9D-ACE39315E383> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/CocoaAsyncSocket.framework/Versions/A/CocoaAsyncSocket

       0x1059aa000 -        0x105a03ff7 +com.TechSmith.SnagitCommon (1.0 - 1) <4280EA34-55A1-37E1-97E8-0BD7D55268EE> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/SnagitCommon.framework/Versions/A/SnagitCommon

       0x105a71000 -        0x105a7bfff +com.techsmith.GIFMaker (1.0 - 1) <FF448DB5-FF02-3296-8E1E-F84C242FDA39> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/GIFMaker.framework/Versions/A/GIFMaker

       0x105a89000 -        0x105a9cfff +com.techsmith.InProductMessaging (1.0 - 1) <2ABEBF58-8220-3421-86E4-855F58F05D57> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/InProductMessaging.framework/Versions/A/InProductMessaging

       0x105aaf000 -        0x105ab7fff +com.techsmith.TSCSharing (1.0 - 1) <99B6E4EB-4D33-3046-B0B6-80580EB89440> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/TSCSharing.framework/Versions/A/TSCSharing

       0x105ac7000 -        0x105ad1fff +com.techsmith.TSCSharingPlugin (1.0 - 1) <10558273-EACF-3B49-83C6-758699FD11CC> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/TSCSharingPlugin.framework/Versions/A/TSCSharingPlugin

       0x105adf000 -        0x105af1fff +com.kulakov.ShortcutRecorder (2.0) <89A252DC-8422-3815-B2F1-C2E095C41F6A> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/ShortcutRecorder

       0x105b04000 -        0x105b2dff7 +com.binarymethod.BGHUDAppKit (1.0) <0B7361DC-5700-3598-A9E4-62210777BB72> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/BGHUDAppKit.framework/Versions/A/BGHUDAppKit

       0x105b48000 -        0x105b87ff7 +com.growl.growlframework (2.0 - 2.0) <5BDDAB1E-D8A8-3CBC-89FB-2832F186BE32> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/Growl.framework/Versions/A/Growl

       0x105bbd000 -        0x105bfbfff +com.TechSmith.ComputerVision (1.0 - 1) <3FC8DE85-12FD-30AF-AD03-F2EDCAD2C54B> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/ComputerVision.framework/Versions/A/ComputerVision

       0x105c1c000 -        0x105cb4fff +libtrackerbird_4.0.5.dylib (0) <EC909FF5-E2B1-3938-AB88-C736185EF2EA> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/libtrackerbird_4.0.5.dylib

       0x105ccc000 -        0x105d57ff3 +com.techsmith.TSCGTL-TSC (2.0) <63583AB1-5450-397A-ADD4-BC30258FECE5> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/TSCGTL.framework/Versions/A/TSCGTL

       0x105ddb000 -        0x105e14fff +net.hockeyapp.sdk.mac (3.0 - 27) <552B57DE-E183-3820-9DAD-0A254F39187A> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK

       0x105e5c000 -        0x105ea9ff7 +com.techsmith.RemixCallouts (1.0 - 1) <578C61E2-E2FE-3A07-9CDA-A18D4576E8C1> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/RemixCallouts.framework/Versions/A/RemixCallouts

       0x105f2c000 -        0x105f8dfff +com.techsmith.TechSmithKit (1.0 - 1) <E81A7249-10E4-3BF1-9801-FCA4832E10C9> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/TechSmithKit.framework/Versions/A/TechSmithKit

       0x105ff9000 -        0x105fffff7 +libswiftAVFoundation.dylib (2.2 - 703.0.18.8) <1E068DC6-290D-3FD3-9A1A-169CCD66C8BC> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/libswiftAVFoundation.dylib

       0x106007000 -        0x106010fff +libswiftAppKit.dylib (2.2 - 703.0.18.8) <D654F7A7-A6BB-335F-90FC-484B64FA7D0B> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/libswiftAppKit.dylib

       0x106021000 -        0x106273fff +libswiftCore.dylib (2.2 - 703.0.18.8) <1DB3DB43-E28D-3402-A97F-1940B81F592A> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/libswiftCore.dylib

       0x1064ae000 -        0x1064b6fff +libswiftCoreAudio.dylib (2.2 - 703.0.18.8) <F08E51C3-D4FF-3D47-87B9-FB9F2C5035AD> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/libswiftCoreAudio.dylib

       0x1064c7000 -        0x1064cbfff +libswiftCoreData.dylib (2.2 - 703.0.18.8) <A8EB6A2F-2FFF-3FD6-8482-2B67EF3186F3> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/libswiftCoreData.dylib

       0x1064d9000 -        0x1064e3fff +libswiftCoreGraphics.dylib (2.2 - 703.0.18.8) <B533CD35-E0FE-3557-98CB-FD08E54B55E8> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/libswiftCoreGraphics.dylib

       0x1064f9000 -        0x1064fdfff +libswiftCoreImage.dylib (2.2 - 703.0.18.8) <9071FC4E-5C46-3020-B6C7-1C655B3C87D5> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/libswiftCoreImage.dylib

       0x106509000 -        0x106511ff7 +libswiftCoreMedia.dylib (2.2 - 703.0.18.8) <30C51786-8CA7-3BEC-BDA6-9CE96C2A0346> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/libswiftCoreMedia.dylib

       0x10651a000 -        0x10651ffff +libswiftDarwin.dylib (2.2 - 703.0.18.8) <F786EB64-F887-3A04-B81A-FCF8F81BD167> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/libswiftDarwin.dylib

       0x106531000 -        0x106534fff +libswiftDispatch.dylib (2.2 - 703.0.18.8) <EBFB759C-56BF-36CF-A653-3A77E20CEFF4> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/libswiftDispatch.dylib

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       0x10703f000 -        0x10716eff7 +libopencv_photo.3.1.0.dylib (0) <BB7E7D1D-742E-3238-831F-D7EFAA81EEF0> /var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d/Snagit.app/Contents/Frameworks/ComputerVision.framework/Versions/A/Frameworks/libopencv_photo.3.1.0.dylib

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       0x10898f000 -        0x108998fff +libintl.8.dylib (0) <EE354A0F-

Photo of Jason Eagleston

Jason Eagleston, Employee

  • 611 Posts
  • 83 Reply Likes
Hi Mark, 

Thanks for posting the samples of the Snagit processes. In most cases, it does look like the Snagit apps are being launched from the proper location, but I'm not clear on when you're seeing the error message? The samples say that Snagit 4.1.3 is the version that is running, are you running the Activity Monitor action while that error dialog is still visible (just wanted to clarify)? 

The reason Time Machine comes into play sometimes is the system will inadvertently launch the first Snagit it finds, so occasionally it'll pick a backed up version of Snagit.app which is located elsewhere and since it's not in /Applications, the error message will appear. Similarly, if Snagit is launched directly from the DMG after download (instead of dragging it to Applications), we'll get the error. 

Thanks for your help and patience with this bug!
(Edited)
Photo of Jason Eagleston

Jason Eagleston, Employee

  • 611 Posts
  • 83 Reply Likes
Hi Mark, 

I think I figured out the issue. It appears that the system is indeed launching Snagit.app from a very non-standard location. 

Try the following: 
- Open Finder.app
- Choose the "Go->Go to Folder..." menu
- Paste in the following path: /private/var/folders/yv/w3fhl5x147bdtygtxrmjf03c0000gn/T/AppTranslocation/D6BF80E3-7C0F-4E40-9D3C-60E88CE246FD/d
- Click the "Go" button

There should be a Snagit.app file in that folder. If you go ahead and move that to your Applications directory, Snagit should start launching correctly. 

Let me know if you have any questions. Thanks!
Photo of Mark Friedman

Mark Friedman

  • 4 Posts
  • 0 Reply Likes
'AppTranslation' is empty.


How do I proceed?  It still doesn't work.
Photo of JMichaelTX

JMichaelTX

  • 72 Posts
  • 26 Reply Likes
@Mark, looks like you have a very strange, unique issue with running SnagIT 4 on Sierra.

I'd suggest this:
  1. Download and install a app uninstall tool like AppDelete.
  2. Quit Snagit from all locations (the app, the popout, the Apple menu)
  3. Use AppDelete to remove the SnagIT app and all related files.
  4. Restart your Mac, but don't start any apps
  5. Download and install the latest ver of SnagIT from TechSmith.com
  6. Open your Applications folder in the Finder and confirm that the SnagIT.app file is there.  If NOT, STOP here, and post back here for further help from TechSmith.
  7. Restart your Mac, but don't start any apps
  8. Launch SnagIT by double-clicking on the SnagIT.app file in your Applications folder, and try a simple capture.
Report back here on how that works out for you.

BTW, in the future, if you need to post a lot of data (more than about 10 lines), please put the lines in a text file, zip the file, and upload here.  Thanks.

Good luck.  I am very interested in your case because I'm still running macOS El Capitan, and don't plan to upgrade to Sierra, or High Sierra, until I'm sure that all of my essential apps will run properly.
(Edited)