Maintenance agreement for Snagit 2018 - Will that apply to 2019?

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I purchased a maintenance agreement for Snagit 2018 on 09/12/18.  Will this cover the upgrade to 2019 or will I have to pay for the upgrade and another maintenance agreement?
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cachenstache

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Posted 9 months ago

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Daniel Foster, Snagit strategy lead

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You're covered for Snagit 2019. Maintenance is a 12-month agreement so if you bought it on 9/12/18 it will expire on 9/11/19. While the agreement is active, you get all updates and upgrades to the Snagit software at no additional charge.

High five for making a great decision.  ;)
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Robert M

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So if I'm understanding the maintenance agreement correctly, it's benefit is highly dependent on Snagit's release schedule. If I were to purchase 2019 today (w/ the maintenance agreement), but the next version of Snagit is release on 10/25/19, then it wouldn't have gained me anything, correct?  


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Mike62

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I just wanted to post about the same question ...

At purchasing the upgrade, I got this maintenance offer popup.
If I am not mistaken you plan to release a new version every year(?)

If so, then I guess the maintenance plan does not help me much: it expires the moment a new version is released and I still have to purchase at the usual upgrade price. (??)


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Daniel Foster, Snagit strategy lead

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@Robert M and @Mike62 - it's probably most helpful to think of the maintenance agreement more like an Upgrade Assurance subscription than like a Buy One Version, Get the Next Version Half Off one-time deal. It's intended to serve the needs of those who want a convenient and predictable way to stay on the latest version over time, so they just renew maintenance each year that they're using the software. From a strictly out-of-pocket spend perspective, the break-even point is at the end of year 2 and the savings start to accrue from that point on.
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JMichaelTX

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Daniel Foster,

it's probably most helpful to think of the maintenance agreement more like an Upgrade Assurance subscription than like a Buy One Version, Get the Next Version Half Off one-time deal

So, let me make sure I understand the Maintenance agreement.
Once I purchase it, and renew it each year, then all upgrades after that will be free, correct?

Currently, the Maintenance agreement is 1/2 of the Upgrade price, which makes it 1/4 of the new purchase price.  Do you expect this ratio to continue each year?

Finally, I currently own SnagIT 2018.  If I buy the Maintenance agreement now, will I get the 2019 upgrade for free?
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Daniel Foster, Snagit strategy lead

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For as long as your maintenance agreement is current, you get upgrades at no additional cost. Maintenance is added at the time of an upgrade or a new license purchase.

I can't predict the future but I can say it's core to who TechSmith is to take good care of existing customers when we do make changes to the pricing model.  
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carter-mitchell

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So, if maintenance is added at the time of purchase, and it's a 1-year contract, it would need to be renewed after a year, correct? Historically, has the maintenance contract price (currently $12.49) remained stable for the past two versions?
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carter-mitchell

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If maintenance is added at the time of purchase, and it's a 1-year contract, it would need to be renewed after a year, correct? Historically, has the maintenance contract price (currently $12.49) remained stable for the past two versions?
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Daniel Foster, Snagit strategy lead

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Sorry for the delayed response...just getting back into the office after the holidays. Yes, if you want to continue receiving the benefits of maintenance you would need to renew it each year before it expires. The price of maintenance for Snagit has remained unchanged for more than 10 years. 
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foon.chik

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Hi, I have a question about maintenance for camtasia 2018? How do I buy the maintenance? I got Camtasia 2018 in December. Thanks
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Joe Morgan

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I would contact sales. https://www.techsmith.com/application/salescontact/

Regards,Joe

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projotek

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clearly, the "benefits" of the maintenance agreement are dubious at best unless you happen to need a lot of customer support.

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Daniel Foster, Snagit strategy lead

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Hi Projotek - most individual customers actually cite the new product features in each new version as the primary benefit, when we ask them. Interested to hear your thoughts, though.
(Edited)
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Robert M

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Snagit is one product that I get so much use out of that I hate to nitpick too much. I'm pretty sure that when the new version comes out, I'm going to want access to the new features. I'm also really satisfied with the program and want to support the developers that work hard  on it.
The amount I spend on the maintenance is pretty minimal and if I know I'm going to want to upgrade when the time comes, there's not much reason not to have it.