Maintenance agreement for Snagit 2018 - Will that apply to 2019?

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I purchased a maintenance agreement for Snagit 2018 on 09/12/18.  Will this cover the upgrade to 2019 or will I have to pay for the upgrade and another maintenance agreement?
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cachenstache

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  • confused

Posted 4 weeks ago

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Daniel Foster, Snagit strategy lead

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You're covered for Snagit 2019. Maintenance is a 12-month agreement so if you bought it on 9/12/18 it will expire on 9/11/19. While the agreement is active, you get all updates and upgrades to the Snagit software at no additional charge.

High five for making a great decision.  ;)
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Robert M

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So if I'm understanding the maintenance agreement correctly, it's benefit is highly dependent on Snagit's release schedule. If I were to purchase 2019 today (w/ the maintenance agreement), but the next version of Snagit is release on 10/25/19, then it wouldn't have gained me anything, correct?  


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Mike62

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I just wanted to post about the same question ...

At purchasing the upgrade, I got this maintenance offer popup.
If I am not mistaken you plan to release a new version every year(?)

If so, then I guess the maintenance plan does not help me much: it expires the moment a new version is released and I still have to purchase at the usual upgrade price. (??)


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Daniel Foster, Snagit strategy lead

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@Robert M and @Mike62 - it's probably most helpful to think of the maintenance agreement more like an Upgrade Assurance subscription than like a Buy One Version, Get the Next Version Half Off one-time deal. It's intended to serve the needs of those who want a convenient and predictable way to stay on the latest version over time, so they just renew maintenance each year that they're using the software. From a strictly out-of-pocket spend perspective, the break-even point is at the end of year 2 and the savings start to accrue from that point on.
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Robert M

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That's actually what I was thinking. There's no immediate benefit to the first year of maintenance,  but after that year, it starts to make financial sense.  I'm a long time Snagit user and don't foresee a time in the future where I won't have a need for it.  I appreciate the thorough and honest explanation. 
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JMichaelTX

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Daniel Foster,

it's probably most helpful to think of the maintenance agreement more like an Upgrade Assurance subscription than like a Buy One Version, Get the Next Version Half Off one-time deal

So, let me make sure I understand the Maintenance agreement.
Once I purchase it, and renew it each year, then all upgrades after that will be free, correct?

Currently, the Maintenance agreement is 1/2 of the Upgrade price, which makes it 1/4 of the new purchase price.  Do you expect this ratio to continue each year?

Finally, I currently own SnagIT 2018.  If I buy the Maintenance agreement now, will I get the 2019 upgrade for free?
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Daniel Foster, Snagit strategy lead

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For as long as your maintenance agreement is current, you get upgrades at no additional cost. Maintenance is added at the time of an upgrade or a new license purchase.

I can't predict the future but I can say it's core to who TechSmith is to take good care of existing customers when we do make changes to the pricing model.